Trip.com User Reviews

Trip.com: Book Flights, Hotels

Trip.com Travel Singapore Pte. Ltd.

Lifestyle

Travel

Reviews Summary

Positive highlights

🛫

This app hasGreat deals on flights and hotels

🗓️

This app hasConvenient to book and manage trips in one place

🤝

This app hasHelpful customer service in some cases

🌍

This app hasUseful for travel in Asia, especially for expats

Negative highlights

🕰️

This app hasSlow confirmation of bookings, sometimes takes hours or days

🔍

This app hasMisleading hotel photos and descriptions

💰

This app hasOpaque pricing, with taxes and fees not shown upfront

🚫

This app hasDifficulty making changes or getting refunds, even with insurance

📞

This app hasPoor customer service, long wait times, and unhelpful responses

🤯

This app hasUnreliable, with flights and reservations getting cancelled without notice

🗺️

This app hasConfusing for booking trains in Korea, not integrated with official systems

🗣️

This app hasLanguage barrier issues for non-Chinese speakers

Top reviews

Most RecentHighest RatedLowest Rated

Effortless travel

As an English speaker, I have used CTrip for a couple of years now and it makes travel around China SO easy. Being able to book tickets (especially if you’re abroad before you arrive) before they sell out takes the hassle and language barrier out of using the train system. Their hotel portal has a wider range of hotels and hotels in cities that the other ‘big’ hotel apps don’t have. The whole booking process is simple and worth they small surcharge they charge. I can’t recommend this app enough!

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Humshee