Difficult to Deposit Funds
The app seems ok at first, but I’ve had a number of problems getting money into my account. First, when I try to transfer funds from a different institution it errors out. Second, when trying to deposit physical checks their OCR solution doesn’t always work and the system in fully automated. This means that if it cannot read a check (which is in perfect condition and completely legible by a human) then it cannot be deposited within the app. I tried calling AmEx about this, and because they don’t have any physical locations they told me my only option is to mail the check in via postal mail at my expense.
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Redundant App & requires 2-step verification too much
I don’t see any reason why this overly simplified app cannot be a part of the main Amex application. It can easily just be a tab on the standard app rather than an entirely different application.
Additionally this app requires two step verification almost every single time I open it and log in. Despite having Face ID enabled. For that I’d rather just log into the website where I can access everything in one place. Even my personal cards and account.
Seriously, just combine this into the main amex app. This is app is just simply redundant. I don’t need an extra app on my home screen that is a dumbed down version of the website anyway…
Additionally this app requires two step verification almost every single time I open it and log in. Despite having Face ID enabled. For that I’d rather just log into the website where I can access everything in one place. Even my personal cards and account.
Seriously, just combine this into the main amex app. This is app is just simply redundant. I don’t need an extra app on my home screen that is a dumbed down version of the website anyway…
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Bring back Business checking
This is so slow composite to the business checking app for managing my AMEX Business checking account. They brought in in for from what appears to be all AMEX products in the first summary page and it take so long to load compared. May normal banking functions from the Business app take more pages to get to and just not a good experience at all. Just let us choose which app we want to use, don’t for e us to use this terrible “Dashboard” looking app. I can do anything with by credit cards anyway unless I do into the credit card app. BRING BACK BUSINESS CHECKING APP PLEASE!
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Disappointing
I was excited to use Amex business checking for a few reasons- it’s free, and they have great customer service. However, we will have to switch. The app is bare bones and I mean seriously bare bones, don’t expect anything other than a list of debits and credits- absolutely no details and no way to dig deeper or store info. Their bill pay is atrocious. I issued a check through bill pay and it wasn’t cut for several days, took several more to even be mailed out and the vendor didn’t receive it for 18 days after it was requested on my end. They don’t partner with Zelle or many others. Transactions are slow. We are super disappointed in this account, I expected so much better from such a stellar company.
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App is terrible for a small business
I appreciate AMEX and them providing a checking. Two issues: many places don’t recognize Amex checking, only Amex savings so integration with other banks/entities has been limited for me. The other issue is the app. My normal every day personal checking account has more capability than this bare bones app. I’d hardly call it a banking app. You can’t do anything in it. You can’t categorize expenses and my other accounts linked to the dashboard fall off regularly. Had I known the Amex checking was this bare bones, I would have gone with another bank. I expected a whole lot more from Amex. I have the delta reserve and platinum and believed that’s the level of app I would get with banking. Not so…it doesn’t even come close. Very disappointed.
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About to close ALL Amex
I have Amex credit cards. Savings was going to her checking accounts.. and I had their crappy kabbage line of credit. Got a credit line. Would always disconnect from bank account so credit line would become unavailable. I finally got it to connect with multiple calls and emails to “customer service” borrower 50k work a promo interest rate. Paid it off. They increased my credit line but increased my interest rate to the max! Yea, I think not. I have an 800 credit score. Money in the bank and always pay on time. Ok, so I cancelled my kabbage line (which was disconnected again anyway) I won’t be getting their checking accounts and will be closing my credit cards with them. Find someone else to bank with. This company doesn’t care.
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Poor replacement for previous Amex checking app
Used Amex Business checking app for over a year without issue. Unfortunately it was discontinued for this useless app. I have set up face login multiple times but this app continues to lose the saved settings after a few days and I can’t log in anymore until I get back in front of my computer and collect complex password again.
Also takes longer to get information on my Amex business checking account and the balances on other linked accounts are usually a day old and useless.
Bring back old American Express Business checking app and stop forcing unwanted upgrades to inferior apps.
Also takes longer to get information on my Amex business checking account and the balances on other linked accounts are usually a day old and useless.
Bring back old American Express Business checking app and stop forcing unwanted upgrades to inferior apps.
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Horrible downgrade from Business Checking
I had such high hopes for my checking for small business. I have been an Amex card heavy user for 20 years. Such a great product with great functionality and service. Unfortunately, this product is just not ready. Amex does not know how to be a bank. Many basic banking functions are not available. I can’t see canceled checks. I can’t see which vendors I’ve paid. I can only see dates and amounts. This is worthless. I’m completely hamstrung. I can’t schedule payments to be made on specific days, only a range. I have to guess if vendors and bills will be paid on time. This is mind boggling as Amex itself is a vendor I pay! I can’t search for transactions which is going to make my taxes this year an absolute nightmare. I am a landlord and need to search for expenses by vendor, HOA association etc to claim my deductions. Honestly, my local credit union app has more functionality. Consumer insight on this product must be nonexistent. Who is steering this ship? Is it Amex Business? Cabbage? Blueprint? The branding is a mess — I don’t know why I expected otherwise. Goodbye, Amex checking. I hardly knew ye.
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Trash. Too many bugs with unanswered solutions
To be honest, at first, the app was great. However, overtime the app has been flooding with silly bugs that should have easy solutions but for whatever reason don’t. For example, if you add different types of services, there is a bug that prevents the list from coming up in order for you to select when using the mobile app. This is difficult for someone who is on the go where I’m forced to create all my invoices from my desktop. This is extremely disappointing and one of the few reviews that I have left in a long time.
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Come on Amex
I’m a new small business owner I NEED something stable that works American Express even credit unions that don’t update their apps regularly is more stable than this. Invest in these apps or I’ll have to move along. UPDATE so there is also a glitch in the app where when you try to do the Amex payment accept it gives you no time frame or information it’ll just say denied due to time which it was literally only 10 seconds that passed seeing if I needed to give anyone anymore information. I called the customer service they said they couldn’t reopen the application and it was my fault because I didn’t use a browser I used the app. I’m a business that’s on the go I’m not at home all day so how is that fair I even offered to send what I needed they said no we can’t that’s ridiculous I never had problems like this!
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