Requires location permission to deposit checks
I don’t like that it requires the location permission for mobile deposit, which they then use as soon as you start the app, wasting battery all for nothing.
Also, the amount keypad only has a comma for the decimal separator (due to system language?), which is then not accepted by this app, giving an amount error, so, it’s difficult to deposit any checks that have any number of cents.
If these two issues were to be fixed, would be a 5-star app!
Also, the amount keypad only has a comma for the decimal separator (due to system language?), which is then not accepted by this app, giving an amount error, so, it’s difficult to deposit any checks that have any number of cents.
If these two issues were to be fixed, would be a 5-star app!
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No Union Plus?
I have managed my finances using apps for as long as they have been available. I am 41 years old and have an over 800 credit score. I recently got a Union Plus Personal loan to consolidate and pay off some credit cards with a higher interest rate. Having a lower interest rate and one monthly payment helps to keep track of minimums and pay off loans faster. However, this app does not even give me the option to create a profile for my loan. So as a customer of FNBO it is completely useless to me. Please update this app to assist ALL of your customers. A good, functional, easy to use app alone has caused me to open additional accounts with one banking institution before.
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Response from developer
We’re sorry to hear about your recent experience enrolling with the app. If you are still experiencing issues, please give us a call 1-888-980-5840. We would be happy to assist. Thank you.
Now has Touch ID!
I was waiting for the First National app to get Touch ID for login. I used to use Wells Fargo (good riddance), and their app had Touch ID years ago. Glad to see that First National is finally getting up to speed!
I’d actually give the app 4.5, since it’s a bit clunky with how the passcode works. Also, the Alerts don’t let you get mobile or text alerts, only email. The mobile deposit is nice and has worked well the entire time I’ve been a customer.
Kudos to First National for making a good app! Just please resolve these small problems.
I’d actually give the app 4.5, since it’s a bit clunky with how the passcode works. Also, the Alerts don’t let you get mobile or text alerts, only email. The mobile deposit is nice and has worked well the entire time I’ve been a customer.
Kudos to First National for making a good app! Just please resolve these small problems.
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Response from developer
Thanks! We appreciate the five star review and you for taking the time to leave it. We’re always exploring how we can improve the mobile experience for our customers. Please know that we are listening!
What happened? 3/1/19
I woke up this morning (7AM MST) and checked my account. Everything seemed fine until I tried to transfer money from checking to savings. I only had the option to transfer to another person. This has never happened before... I’ve always been able to transfer money between my accounts no problem. I check the apple store for any updates. No updates in the last 5 months. So I open the app again. Try to sign in. Now I’m getting a banner that says there are no accounts to view. I suspect there is an issue. Anyone else have this occurrence? Curious and potentially worried the app has been compromised. Help!
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Response from developer
We are sorry to hear about your recent experience and apologize for the inconvenience. Our servers were experiencing temporary difficulties that have been resolved. We appreciate you taking the time to provide feedback regarding our app and if you are still experiencing issues, please give us a call at 1-855-319-1875.
Fix bug
The layout if fine for me and everything is easily accessible however the problem is that every time I try to sign in, it redirects me to the App Store to download an “update” even when it’s already updated. If I don’t do that I can’t sign in but it I do, it allows me to sign in. Very small bug but still inconvenient and not how the app should work
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Needs an update
I used to use this app years ago, and recently redownloaded it. I honestly don’t think it’s been updated in all that time. It still looks exactly the same, and the features seem outdated. You can get notifications, but only to email, not to your phone, which seems like a pretty obvious feature to me. That’s really what I need, outside of a quick and easy way to see my balance, I need one that tells me when funds are taken out. Not just for security, but to help keep track of other authorized use. Time for a major upgrade First National!
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Still missing functionality
This app and the website is still missing standard functionality provided by other banks.
1. I’m unable to schedule recurring payments to a payee from the app.
2. I’m unable to schedule multiple recurring payments to the same payee from this app or the new website.
1. I’m unable to schedule recurring payments to a payee from the app.
2. I’m unable to schedule multiple recurring payments to the same payee from this app or the new website.
Transfer to another person
I like being able to transfer money to another person who has an account. But it would be better if you could schedule it to happen automatically or remember the transfers so you don’t have to get their account number every time you want to transfer to that person.
Annoyed
Until this week, this was a five-star app. I could quickly and easily reconcile my balance at any time, with no need to view the desktop site. However, the pending transactions total line has been removed. While there are individual pending transactions listed, there is no total. So, I have to total them manually. And they don’t appear nearly as quickly as the pending transactions total line used to update. This is a downgrade, for sure.
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