Depressed about login
In a previous version of the app, I could sign in with a passcode. This was pretty nifty, because when you enabled Face ID, it would automatically sign you in. Sometime last year that stopped working. No matter how many times I reset my passcode, it would always tell me it needed to be set or was invalid when I went to sign in. In addition, Face ID no longer worked.
In this latest version, at first it appeared that this issue was cured. I was able to sign in with Face ID again! But, it turns out that there is a timeout setup so that if you don't open the app before that time, it will sign you out AND you have to enter your password (Note that the automatic password functionality does not work on this app), and Face ID does not work.
Isn't the point of Face ID to sign into the app?? What gives? This app went from a pleasure to use, to one of the most annoying.
In this latest version, at first it appeared that this issue was cured. I was able to sign in with Face ID again! But, it turns out that there is a timeout setup so that if you don't open the app before that time, it will sign you out AND you have to enter your password (Note that the automatic password functionality does not work on this app), and Face ID does not work.
Isn't the point of Face ID to sign into the app?? What gives? This app went from a pleasure to use, to one of the most annoying.
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Not compatible with iOS 14.5/beta
App was once a great tool and always solid. But current version is not compatible with latest iOS updates or if you are on beta program. The rating is because it was a decent app when it worked. But without any updates it’s function is lost and refuses to even boot up. A big hit and miss if they don’t keep up and keep track of all the ratings. As you can see, it continues to happen a lot, and not much being done about getting it fixed. Let’s see if I get the same generic developer response as everyone else, “if you’re experiencing problems call 1-800….” Like I said it was an awesome app before with some quirks you could deal with, but it worked none the less.
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Response from developer
Thank you for the feedback! We appreciate you taking the time to leave us a review.
App doesn’t open anymore
I just got a credit card with FNBO and was able to get the app and activate my card and that was it. After updating to iOS 14.5 the app will no longer even open. Have attempted to uninstall and reinstall the app multiple times to no avail. Please update the app for the newest iOS. I see from feedback I am not the only one being affected by this and there is no troubleshooting that will resolve this issue. FNBO needs to update the application correctly.
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Both FNBO apps broken?
I have always used the FNBO direct app, but with the recent update, it’s not working. Then I tried going to their mobile site, they say they don’t support it anymore and they point me to download this app, well, just like everyone else, I get the black screen too!! I don’t have time to waste on the phone trying to help you debug your developments mistakes, if there are this many people complaining about your app, you have terrible app developers!!
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It needs a major update
I have a credit card account with this bank and I’m getting a second credit card with them but the app needs a major update, it doesn’t work with the newest iPhone software updates and I use the app 24 7, I really don’t like the website version unless I have to
Needs an update desperately please
I actually love this app but really can’t hardly give it two stars at the moment. I really rely on mobile banking, my iPhone update and my app no longer will open. I currently am at iOS 14.5 which support said everything on my phone is running fine (settings all correct) and according to the description this app should support it. My daughter has same app same iOS but a slightly newer phone. Apple said that does not make a difference. My app was fine at iOS 14 … apple support and I are at a loss so my only hope is to reach out to you the developer. Bank also said they believe it was the app not being compatible. Please help.
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Response from developer
Thank you for your feedback and we’re sorry to hear about the difficulties you’ve been experiencing with the app. If you are still experiencing issues, please give us a call at 1-888-980-5840 so we can troubleshoot further.
Sign in broken
I use this app every day, and after about a week ago something changed. It wouldn’t let me use Face ID to sign in. I signed in with full user I’d and password, where I found that it told me my passcode was locked. Not sure why that is. I created a new passcode and reenabled Face ID. However, it went right back to sign in with either Face ID or passcode. It immediately told me my passcode was locked again.
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No option to view credit card account info
I must start out by dang how incredibly helpful it is to have this app to use at my convenience! I have much more peace of mind knowing & seeing what is available in my account as well as seeing if certain bills came out of my account yet. I am SO grateful for this app! Also, I have the best bank tellers around me at all 3 local banks in the surrounding area. I absolutely love them in Oswego, Yorkville, Plano (atm that accepts cash deposits are a HUGE bonus), & Sandwich, IL. They have been simply wonderful to me🙂 My only concern is now that I’ve added a credit card through FNBO, I cannot see my account info for my credit card on my bank account app. So I’m not sure how to check my balance or pay my credit card bill as the app only shows my checking account info. Is there a way to view & manage both accounts from the app? I would be very appreciative of any help to figure this out! Thank you so much & have a blessed day😇
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Response from developer
Thank you for the five star review! We appreciate your business and loyalty. We would be happy to discuss any questions or concerns you may have in regards to online banking. Please give us a call at 1-888-980-5840.
Outdated
The app does its basic job- gives your balance. That’s it. I often have issues with my password needing to be reset for some reason. I can’t pay additional premium to my mortgage. I can’t just transfer money to my credit card account. The most frustrating thing is that it doesn’t use thumb print ID security to log in. Every other finance app on my phone has this convenient feature BUT FNBO. Lastly, I know green is your spirit color, but it also makes the app seem drab and dated. Like the avocado green drapes you find in your grandma’s living room.
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Can’t change password
I have been using this app for over a year now and I thought it was pretty great. Until I got an email from FNBO saying I need to change my password because of security reasons. So I try on the app and there is no button or option to submit a new password and the desktop version doesn’t help at all (keep getting error message saying password has already been set when it hasn’t). I’m pretty disappointed I haven’t been able to check my balance for a couple days now and I hope this issue is fixed.
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