Utter garbage now
This app is almost useless anymore. Face ID no longer works at all, it won’t even activate if I tap the “Face ID” button. Transactions take a day or more to show up now. Pending transactions are added up differently now so it’s more confusing to know what your exact balance is. The layout is more confusing that ever, feels very cumbersome and unnatural to navigate. I’m really upset by this, it feels like a bunch of sneaky ways to confuse customers so they don’t know how much their available balance is and they overdraft. Sadly, people with lower balances/incomes are the ones who will end up with fees they can’t afford to pay.
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Response from developer
We are sorry to hear you are not satisfied with the new update. We are striving to create the best mobile banking experience in the market and customers like yourself that are willing to give us feedback are invaluable for both our mobile app and our bank in general.
Was Great But Hate it Now
I’ve used the app for like 5 years and have loved it until the most recent big update. Now the layout is difficult to understand and find how much you actually have in the account. It also will show pending purchases then later that day remove them which boosts up the account balance, then takes the money out so it is incredibly difficult to see how much money you have to work with. Please change it back to how it was!
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Recent Update
I hate this update. I am no longer able to log in and with the tap of a button to see the available balance of all of my accounts added up. You have to click on each individual account too to see the actual available balance otherwise you may over or underspend according to your *pending balance*. This app use to be really user friendly and made sense with time sensitivity. But now i have to pull out a calculator just to get the information i need. 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼
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Mobile Check Deposit
Literally just left my old bank for FNBO and rely heavily on mobile banking. That was one of the main reasons for the switch...only to find the app has 2 stars and that that FNBO’s deposit for check’s through the app is incredibly challenging. I spent around 30 minutes trying to line it up perfectly, followed instructions, just for the app to say I need to rotate the check over and over. It’s 2021, apps aren’t new technology, there’s no excuse for a poor app. It’s just lack of effort on the company to focus and improve on it
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Set up to cause you to overdraw
This app really needs to get on par with your transactions. After this new update I have no idea what my balance is and it’s incredibly hard to budget when it’s constantly changing .for example if will say $300 one day and then $450 for the next two days and then $78 on the fourth day. I really depend on consistently knowing my budget and the update really messed this up. Not happy at all. I’m scared I can’t pay my bills due to this.
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Technology is only good when it works
I normally like their app but it’s frustrating when you keep getting an error about Network Security. This is super frustrating as you cannot even access your account. You can’t access their main website from a mobile device either.
It seems like the app has been having monthly issues lately which is overly frustrating.
It seems like the app has been having monthly issues lately which is overly frustrating.
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Want the old look back
I do not like the way this app is now at all! I want the old one back. I have it two stars because at least works on my phone and I can deposit easy but I’d much rather have the old version back. I don’t like this one it’s hard to understand and get the feel of. I’ve gave it time but I can’t find anything. It’s frustrating. It’s making me kinda consider changing banks because I do rely on the app a lot
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Updates have made the app not user friendly
I use my app for all on line banking and with the update it is difficult to use. Also some of the tools that used to work are no longer functioning -Like redeeming your rewards points. I have called in on a couple of occasions recently because the app is challenging to use and prior to the update I could not tell you the last time I called the bank. It would have been beneficial for First National to grab a subset of their customers who were frequent users to beta test prior to rolling out to the entire population.
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Cant even log in anymore
The recent update was already rather inconvenient, but now it’s made the app essentially useless. It’s hard to easily differentiate between debits and credits as well as pending or processed charges because all transactions look the same. Functionality has declined as well. It rarely allows me to log in any more, just constantly loading. As someone who monitors their finances closely (I was using this 1-2 times a day) this app is no longer valuable. I wish they would roll back the updates!
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Remote Deposit Check Capture is 3 steps backwards
Newest app update includes an “automatic” check capture function that works 10-15% of the time, then reverts to just manual picture taking as in the past. We use this feature exclusively for our SBB deposits and this is definitely a step in the wrong direction, would be easier to just have kept the manual check capture function. More key strokes required now. Otherwise minor look and feel changes are fine.
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Response from developer
Oh no, this definitely isn't the experience we strive for. We appreciate your feedback and will make sure to pass this on to our Mobile Development Team.
