Wonderful big bank
I have been a FNB customer for 43 years. I would never change banks. Recently I had a piece of luggage stolen which had my checkbook in it. I immediately contacted FNB, and they were wonderful to work with, patient and professional. When my daughter was studying inMexico and needed a bank transfer, the Lincoln branch stayed beyond closing time to make sure her money arrived on time. This is a wonderful big bank which acts as a small one.
Paul O’Hara
Paul O’Hara
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Response from developer
Paul, thank you for the 5 star review. We are glad to hear that you received exemplary service and are happy to have you as a customer!
Broken by November 2022 update
Several accounts no longer accessible. Scheduled transfers no longer viewable or editable.
This has been the app I open first every morning for years and it has brought peace of mind.
Now it’s frightening. I have no idea how much money is in the account or will be tomorrow because the numbers shown don’t add up!
I have been calling and talking to the bank about this for *five weeks* and it’s still not fixed.
This morning I checked to see if it was working yet, and now the Viewable Account balance is no longer accurate. It used to match *something* in the list below and no longer matches *anything*. Switch to three website? Sure! The website has the same issues. Roll back to the October 2022 version via your backups and sort this one out. It’s broken.
This has been the app I open first every morning for years and it has brought peace of mind.
Now it’s frightening. I have no idea how much money is in the account or will be tomorrow because the numbers shown don’t add up!
I have been calling and talking to the bank about this for *five weeks* and it’s still not fixed.
This morning I checked to see if it was working yet, and now the Viewable Account balance is no longer accurate. It used to match *something* in the list below and no longer matches *anything*. Switch to three website? Sure! The website has the same issues. Roll back to the October 2022 version via your backups and sort this one out. It’s broken.
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Moved to WYo
I moved a 1000 miles away from FNBO where I banked for 22 years. Couldn't move all my business bank account under the paper load.I had to adjust to app banking so made the jump and it is so awesome . This app really knocks out of the park in that moving money depositing checks is easier than going 1.5 blocks to see all the great staff at 119th and Roe in Leawood KS!
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Doesn’t work more than it does
It’s a fine app, when it actually allows you to sign in and see your accounts. Allows for multiple accounts, easy to navigate, convenient dashboard, would be a great app- but for the fact that you’re unable to access (some error or another) it more often that not.
Response from developer
We are very sorry to hear about the issues you are experiencing when trying to access our app. To help resolve them, can you give us a call at 888-978-5296?
Service
Normally I get great service at your bank - I will tell you tho the auto capture to deposit checks from your cell phone never works.
It takes too long for the option for you to manually deposit .
It takes too long for the option for you to manually deposit .
Crashes and won’t connect
This app used to be good. With all of the options for online banking out there, you would think that FNBO would want to have a solid mobile banking app. This app consistently crashes or takes way to long to connect making it very hard to view your balance on the run. You should do better FNBO or customers like myself may switch to Capital One.
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Fix your app
I’m tired of only being able to log into the app 10 percent of the time. I don’t live in Omaha right now and get paid by check so I rely on being able to mobile deposit. With the app not working 9 times out of 10 it’s hard to trust that I’m going to have access to my money. I would rather not have to switch to a different bank as I have been with you guys for the last almost 6 years.
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What’s my balance?!?
This app used to give your current balance balance and your available balance. Now all it gives is your balance. No descriptor. And so you have to do all the math and figure out what’s pending what’s on there and what’s not. They have made this app less informative over the last couple of months, leading to swings of $100 or more in terms of what is actually available, and making many stress points. They removed a function and made it worse.
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Your app is terrible
It has become too difficult to use your app. Your mobile website refers you to your app when using a mobile device yet the log in to your app is constantly not allowing me to log in. I do not think your app is iOS compatible. You cannot assume that your customers always have access to a computer when wanting to go on your website. I have been banking with you since 1995 and have had my spouse and children be your customers as well. It has gotten to be too frustrating having to call the 1-800 number and wait for an excessive amount of time.
Invest in your customer service or else you will continue to lose those who have been loyal customers.
Invest in your customer service or else you will continue to lose those who have been loyal customers.
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Response from developer
Salesie, thank you for sharing your concerns with us. We appreciate you for being a long-standing customer and would hate to lose your business. Our goal is to bring you a convenient mobile banking experience. We understand your frustrations and have been hiring more personnel to reduce hold times and troubleshoot with our customers. Please give us another chance to work with you. At your convenience, can you call us at 1-888-980-5840?
Used to work better
I’m not sure why or what has happened, but I used to be able to log in quickly & the Face ID was a big part of it, now, despite having turned it off & back on several times, the Face ID will not work anymore & many times I open the app, it fails to load all the way, or just disappears & have to keep trying to get it to open. Very disappointed in the app going backwards instead of improving
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Response from developer
We’re sorry you’re having trouble logging in with Face ID. Thank you for reaching out to us. We want to work with you to improve your login experience. Can you please contact us at 1-888-980-5840? We look forward to hearing from you.
