Violates Privacy and Unstable
Update:
The FNBO use to be the model for a simple app that just worked. Not any more.
Face recognition integration is spotty. It dumps the integration every few day.
Between login and account summary displaying it can take 3 to 5 minutes. Sometimes not at all. Often it requires several app reboots.
A recent update slipped in a new requirement that you turn on location tracking. There is no option not to share a continuous location with FNBO. This is not about security. This is about privacy. By the time you check off all the ways FNBO uses and shares you location based on its Privacy Policy (I have read it), there is Absolutely no privacy protection left. They are collecting to invade and resell your personal life. Frankly I don’t want my bank knowing what I eat for lunch, figuring out I see a doctor for any reason, or where I spend my nights. It’s just creepy and unjustified. It’s frustrating that FNBO won’t invest resources to allow me to download more than three months of transactions but will put the time into building spyware.
The FNBO use to be the model for a simple app that just worked. Not any more.
Face recognition integration is spotty. It dumps the integration every few day.
Between login and account summary displaying it can take 3 to 5 minutes. Sometimes not at all. Often it requires several app reboots.
A recent update slipped in a new requirement that you turn on location tracking. There is no option not to share a continuous location with FNBO. This is not about security. This is about privacy. By the time you check off all the ways FNBO uses and shares you location based on its Privacy Policy (I have read it), there is Absolutely no privacy protection left. They are collecting to invade and resell your personal life. Frankly I don’t want my bank knowing what I eat for lunch, figuring out I see a doctor for any reason, or where I spend my nights. It’s just creepy and unjustified. It’s frustrating that FNBO won’t invest resources to allow me to download more than three months of transactions but will put the time into building spyware.
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Response from developer
We hate that the app no longer meets your expectations. Thank you for voicing your concerns. We want to look into the issues you've been having with the app. You shouldn't have to reboot the app several times for it to function properly. Can you please call us at 888-978-5296?
Worked great for me
Admittedly was very concerned when I saw the low rating for this app, but I gave it a try because it’s more convenient than using the website to pay my bill.
So far haven’t had any issues with this app, whether it’s creating an account, logging in, or making payments
So far haven’t had any issues with this app, whether it’s creating an account, logging in, or making payments
Worst Banking App in the Universe!
Every other time I attempt to log in, whether on my iPad or iPhone, it will not permit Touch ID log in, even though I specifically set it up to do so. I then try to log in by manually typing in my password…still won’t work. Repeated calls to FNBO’s clueless IT service have not fixed the problem…which is clearly at THEIR end. I end up having to delete the app, reinstall the app, and then and only then can I log in. Totally worthless.
And, I received an email response to THIS review asking me to contact them for a “solution”. Bottom line, the only SOLUTION is for FNBO to fire their IT Staff/App developers and hire someone or a firm that can design an app that works, period. Had to delete and install the app, AGAIN, just this morning, in order to log in and check my accounts. TOTALLY WORTHLESS…
And, I received an email response to THIS review asking me to contact them for a “solution”. Bottom line, the only SOLUTION is for FNBO to fire their IT Staff/App developers and hire someone or a firm that can design an app that works, period. Had to delete and install the app, AGAIN, just this morning, in order to log in and check my accounts. TOTALLY WORTHLESS…
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Response from developer
J, thank you for sharing your feedback with us. We're sorry you've been having trouble logging in. We want to work with you to improve your login experience. Please call us at 888-978-5296, so we can find the best solution for you.
App doesn’t work
I don’t log in often, but when i do, it randomly won’t recognize my password. Logging into the desktop version, no problem. Company is great, no issues overall. But the app problem is beginning to be a real hassle. Like i said, don’t log in often, so when i do - it’s very important.
And yes, i update my phone when prompted and download new app updates nightly.
And yes, i update my phone when prompted and download new app updates nightly.
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Worked great until a year ago
Was perfect. Until I was unable to access the app as it force closes. I’ve tried everything, even resetting my phone. This app has been unusable and fnb should have fixed this by now, as every other bank has WORKING apps and care about them.
Update:
FNB app has been about two years unable to open the app. Force closes every time. Has not been updated despite many reviews having this same problem. It is such a disappointment as I have to deposit checks regularly and used to take pictures of them. Simply speaking, it would save so much time instead of driving to my nearest FN bank and deposit it. It really shows how utterly useless banking apps are when you haven’t been able to open it for years and other speaking up about the same exact issue. I believe it will never be updated at this point.
Update:
FNB app has been about two years unable to open the app. Force closes every time. Has not been updated despite many reviews having this same problem. It is such a disappointment as I have to deposit checks regularly and used to take pictures of them. Simply speaking, it would save so much time instead of driving to my nearest FN bank and deposit it. It really shows how utterly useless banking apps are when you haven’t been able to open it for years and other speaking up about the same exact issue. I believe it will never be updated at this point.
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Response from developer
We're sorry to hear you're still having trouble with the app. We care and want you to enjoy using our app. Please call us at 888-978-5296, so we can work with you to improve your experience.
TERRIBLE!!!
I’ve used FNBO for over ten years and this app is so bad it makes me want to change banks. It won’t let me log in at the worst possible times. I have issues with the new mobile deposit and I’ve had money get stuck between accounts for days when transferring. Love the bank but hate the app so much I might be changing. FYI-I never leave reviews on anything but this app is so bad if felt like I had to.
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Response from developer
We appreciate you for taking the time to voice your concerns, and we would hate to lose you as a valued customer. We want you to enjoy using the app, and we are striving to create the best mobile banking experience in the market. Please give us the chance to work with you and resolve the issues you're having. Can you call us at 888-978-5296? We look forward to hearing you.
Features NEVER work
New check scanning feature never works, can’t use the mobile deposit feature anymore. My log in is never saved, and at random it will decide it doesn’t want to use Face ID or passcode log in- currently I can’t even get into my app/account to move money for a bill I paid this morning. For an app that is supposed to be convenient and make managing your money and accounts easier, this app tends to give me more frustration and trouble than anything.
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It freezes up
I’ve been using this application for two months and he really not worth it freezes up and stay running for a long period of time don’t do nothing I think I share the same idea as the other customers maybe has not been updated it’s not worth it, also don’t let me sign in only stays surfing the web but never opens the page where I supposed to see my account I really don’t want to mess up with this app seems to me like the makers of this app don’t care about the updates or the good functionality to give a good service to the customers
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New update is terrible! Deserves 0 stars
New update is terrible! Layout is not good at all. Transactions don’t reflect the real balance until days later which makes it harder & more confusing to know your actual balance. More of a hassle if you ask me. I hate it and makes things very inconvenient. I really hope they change it back to how it was before or improve it at least. Been a few months now and still no change so until then I will be switching banks. Very disappointing!
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Awful
Awful. Just plain awful. This app worked fine until after the update. 1/2 the time it doesn’t work at all and calling “technical assistance “ usually ends up with them telling me to delete and reinstall it. You can’t ever really tell how much money you have and although this isn’t the fault of the app(I think) checks take usually 3-5 days to clear which in this day and age is ridiculous. Seriously considering taking our money to another bank.
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