Leave a Review Housecall Pro
Doubled up a line on invoice when generating invoice
Finished the invoice and went to email it to customer then noticed that it had changed the pricing and copied a line item twice
This happened twice on two different invoices
Not particularly impressedrelentless troubleshooter
Developer Response
Hi relentrless, thank you for leaving a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you’re open to discussing further, please send us an email at ProAdvocate@HouseCallPro.com - Thank you again.Rip-off
The app is great for what it offers. They have a lot of tools for keeping your business up to date and organized. However, only use this service if your are actually going to put it to use. If you don’t they will still charge you. I find it ridiculous how out of all the the companies that are successful in using and paying for this app/service, they will still prey on the little guys! I signed up to this service just to see what it was like. I am employed and do work on the side. I just wanted to see the program. I ended up not being busy enough to need their services. After the 3rd month of not using the service AT ALL, i got charged. I called to get a refund for the 3rd month. They give me some lame excuse that after 24 hours of being charged, they cannot issue refund! Seriously guys!!? A person going through a hardship calls to get a refund on a service not being used and you treat me like i don’t matter! That is outrageous. I just got my weekend with my kids ruined. That amount of money, however samll that may seem to you, really means something to somebody else. Sorry for the rant, you guys offer a great service but i am very displeased with this situation. Thank you for your time.Show lessMyles9131
Developer Response
Hi, we am so sorry to hear this, We appreciate you like the service. We are always working to make things better. When signing up we do offer a trial period and after that is when you have the chance to update your plan. When you are charged, your account is paid for through your billing term. Essentially, you prepay for months ahead. If you are on a paid plan and you cancel your subscription, your account will move to inactive status on your next billing date. You can cancel at anytime, we just ask that you put in a cancellation request with our customer support team. If you email us at proadvocate@housecallpro.com with your name, company name, log in email address and phone number. We would be happy to dig in and see what we can do from here. Again, we are sorry for thank you for bringing this to our attention.Complete scam super sketchy sales calls
Non stop phone calls trying to make you pay money every month. Still getting 6 calls a day minimum. I try to complain to sales people and they just hang up and keep calling anyways. Unbelievably pushy wanting to remote into your system to do a “demo”. Im sure they are scraping personal data.Rapid rev
Not able to convert app in french
Great app but can’t convert the app in french which is illegal in quebec for users to see notifications in english instead of french.Louis Blanchard
Well done
RecommendMaj1a
Great app. Would only request them make one change so far.
The app works great. I’ve used multiple dispatch apps there’s been several that have been worse than this one and one that I would say is better, but definitely not worth the insanely increased cost for it. For small to medium size businesses this is by far the best choice.
The updates are frequent, which I appreciate. There are numerous options for how your app is set up and what controls in permissions are given to technicians.
The only thing I would like to request to be changed would be that when you create multiple options on an estimate that when you save on say option two or three, but it doesn’t revert you back to option one test results in many of our technicians accidentally overriding their option one thinking they’re editing a different option.Show lessmango reach
Developer Response
Thanks for the review and feedback! I went ahead and posted a provote for you on that! Feel free to email me at proadvocate@housecallpro.com if you have any other feedback or questions! Thanks again and have a great day!Rude customer service, spam calls non stop
Why bother going with these guys when the competitors have better system and customer service, also its expensive!Mark borlongan
PLEASE DO NOT DO IT THEY ARE CROOKS
This company is a literal scam. First off, they sell you the world during the demo it seemed amazing until we started using it. We were promised an on boarding specialist to help us get started, which does not exist. The demo guy “Juan” lied about multiple things the software does so that we’d sign up. Juan told us we could call him personally if we need any help, we were having many problems and tried calling him and the phone number goes nowhere!!! Gone! Once we signed up, you cannot cancel. There is NO customer service besides the messaging. They continue to tell us someone will call to help and no one ever does over 2 weeks!! we told them we want to cancel and of course they told us someone will call us in three days to cancel.. no we want to cancel now! Of course they never call. And now the message button has been disabled on our account so we can’t even message them! STAY AWAY from house call pro!!! There are so many other options out there please don’t get this!! Cannot believe these people scan businesses like this!! Sure the software is good, but good luck when it’s time to cancel..Show lessMaddymaddy111
Developer Response
Hello! Sorry to hear that all this happened to you, for sure not the experience we want any of our pros to have. In reaching out, did you try the inbound support line at 858-842-5746? Would you mind sending me an email to proadvocate@housecallpro.com so I can investigate further here? There are quite a few pieces from your post and I want to ensure all of them are addressed. Hope to hear from you soon!Absolute scam
Absolutely horrible, they tricked me with the free trail and I was getting charged without knowing for months
And when I called tried to get to get some clarification they kept telling me well give you a call and months past no one called or even emailed
Total scam I will not recommend it
Horrible customer serviceShow lessFarah ray
Listening to user feedback
Updated/new review. I previously reviewed this app in a past version and was very critical because I had to pay extra for every little thing other than the very basics. I’m a one-man show so I don’t need all the team oriented stuff, but I order to get the time tracking I would have had to pay $150 more per month… (other things were also add-on costs too).
Since then, over time things have changed and housecallpro has started providing stuff to folks on the basic plan (that only includes one user) and it’s become the only tool I need to run my handyman business.
Customer service has gotten much more customer service’y and eliminated the “revenue driven” customer response strategy and I’ve felt much more valued as a small customer.Show lessHandy Hubby Apex
Developer Response
Hi Handy Huby, thank you for leaving a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you’re open to discussing further, please send us an email at ProAdvocate@HouseCallPro.com - Thank you again.
