Leave a Review Housecall Pro
So far, so bad.
I’ve been using Joist for over a year now. I want something that does customer management and scheduling, not just estimates and invoices. I heard about Housecall and Markate. I used the free trial on both. I liked the look and feel of Housecall more. It seems more modern, whereas Markate has this Windows 3.1 vibe. However, Markate has been much more functional. It took me hours just to get through the initial setup of Housecall, with it having trouble loading my profile photo and business logo. I’m on LTE and using the latest $1200 iPhone. I tried reinstalling Housecall and had the same issue. Finally I got through the initial setup only to find that the app has other issues. I try to add a customer from my address book and can only do so if I scroll down the list, the search by name option will find a customer but then won’t let me select and add them. Then I somehow added one customer twice (why would it allow exact duplicate entries?), and now I can find no way to delete the duplicate. I assume other defects will show themselves soon. Maybe I’ll go back to Markate or a combination of Joist and iPhone calendar. Housecall costs twice as much per month as Markate. And Joist is free.Show lessMatthew A Hester
Developer Response
Hi Matthew, thanks for the feedback. This doesn't sound quite right, we'd love to have a look if you're still having issues with the app. Please reach out to support@housecallpro.com or chat in using the blue chat bubble so we can get this taken care of for you.Great platform
We’ve recently been integrating to housecall pro as a business and my only complaint is it’s not really compatible with the iPad. I hope there will be an update soon so using the app on an iPad isn’t so difficult. The computer and phone formats are great, but considering we do a lot of work on iPads rather than computers, it’s a huge inconvenience. I can’t even really explain the format it’s in. I think it’s just the phone format zoomed in to fit the larger screen. I do hope this gets updated and fixed and hopefully the iPad will look more like the desktop version? Considering it’s a large enough screen to fit everything. Otherwise we’re loving housecall proShow lessyour local small business
Great potential but one very annoying feature
I’m was looking forward to using HCP for my business. There is a ton of value to be gained but it is lacking one feature that is mind boggling. There is no simple way to collect deposits for jobs. The only way is to segment the job and send multiple invoices, but each time you do this it creates an event on the calendar. I will have about 100 Jobs per month that all require deposit. This process floods my calendar with “jobs” that are not real jobs. This drives me crazy and is making me reconsider using HCP. There is another app called Jobber allows you to add a required deposit directly from the first invoice without all the unnecessary steps and confusing calendar. I like HCP user interface more than Jobber, but this one thing drives me crazy and makes me want to switch. Developers, please fix this as soon as possible.Show lessJwalker635
Love HCP!
Before starting my own garage door service company, I wanted to find an app that would handle everything so I didn’t have to use 20 different apps to run my business. I looked at about 75% of the products out there and was losing hope. Then, I got a tip from a friend about HouseCall Pro. Their starter version was free to use, so there was no downside to giving it a try. It’s been everything I’d hoped for and more. After about 3 months of using the free version, I’ve upgraded graded twice. Customer info, price list, employee tracking, invoicing with QuickBooks and CC processing. Sure, there have been a few bumps along the way, but small issues that have been fix quickly (usually thuan easy chat feature) by their support team.
Absolutely a great app for the home service professional. I get kudos from a majority of my customers for the info text the system sends to keep them involved and up to date.Show lessCaptainhairdoo
Developer Response
Glad to hear that we can help you run your business! Thanks for the review, it's great to hear how easy our app is to use for you.If there was only 6 stars!
I’ve been using mobile electronic invoicing since 2010. For years I looked for that leader in that industry and now I found them. I can’t say enough great things about this app and program. If I was allowed to give it 6 stars I wouldn’t think twice. The HCP team is dedicated to making this program a revolutionary game changer for small business. It has features that could only been imagined just few years ago. The customer service, all I can say is wow. These guys are serious about not only making their business successful but the customers too. And the community they have created is amazing, a group of driven entrepreneurs pushing forward to change business as we know it. Great job HouseCall Pro, now together let’s go change the business world!!!Show lessThe Shine Brite Co.
Super good, not VERY intuitive however
Love this app. It works great and has many amazing features. And even more on desktop! Butttt there’s some small things they could do that would make a big difference for me. For example organizing customers with alphabet letter tabs so it’s easily to find certain customer fast. Sometimes I swipe down and have no idea where I am on my list until I look at someone’s name.
Besides that everything WORKS. It just doesn’t look as polished and as nice as QuickBooks which is literally the only thing that made me contemplate switching back. User friendly is the biggest thing for me as a business owner, I just want to get stuff done and not have to worry about figuring out the app.Show lessAnthony Haamen
