Does not work with Apple Watch
Formerly worked fine on Apple Watch but after the most recent iOS update it does not even download onto iwatch.
Almost 5 stars
This app works as intended - I can easily open my apartment gate, let my visitors in, and give family a temporary key while they’re visiting. The only issue I have is that when I am trying to swipe across the screen and open the gate, I often end up accidentally dragging and scrolling down the screen rather than actually moving the lock icon. Unless you use the app for opening gates of at least 5 separate properties, I don’t see why the scroll function needs to be enabled automatically. If this could get addressed the app would be perfect. Thanks for reading!
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They helped!
My building got this system and I was kinda unsure about it at first. I wasn’t entirely sure what i was doing. I didn’t know if the people calling from the intercom could see me, or not, when I answered. I didn’t know if they could hear me right away, or did I have to press the speaker button in the app first? From what I remember, I think the system would lag and take about 2-3 seconds. So, I would hit the speaker button, but I was actually turning the speaker off each time because of the lag. (Cause the system had it on automatically). Or something like that. Could be vice-versa and I’m saying it backwards. In any case, I think I mentioned something to the building people in passing, and I don’t remember how, but the employees from this app and system spoke to me through email. They were SUPER nice and accommodating. Any question I had, they answered. Any problem I had, they fixed. We spoke back and forth a number of times. They wrote back immediately. It was pretty awesome, to be honest lol. I never felt so much like what I cared about personally, mattered so much. Not even from the employees from the building I live in. So it was great! 😂 Anyway, it’s been at least a year or maybe 2 since that happened, but I thought I’d give my review since I guess I never did and they did a great job. Thanks again, guys!
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Avoid living locations with this technology
Should you seek a new residence, I strongly advise against selecting a building equipped with ButterflyMX. This purported "upgrade" to my living situation has proven to be an egregious detriment. Countless instances of being locked out ensued due to the app's unreliability, frequent interruptions in the connection to their system, spotty internet connectivity, misconfigured account settings impeding proper door access, erroneous indications of door status, randomly resetting PINs with a narrow window for input, and more. Notably, meticulous tracking of entry and exit times becomes an unwarranted intrusion into privacy. In the absence of a conventional key, one is left vulnerable in scenarios such as a broken or lost phone or inadvertent phone confinement within the apartment. This deficiency caused me to awkwardly wait outside, alongside others similarly unable to gain entry. The reliance on three distinct apps for location-specific access to my residence is quite absurd.
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Worst way to access a building yet dreamed up by the human mind
Before, I could stroll up to my building, casually boop my keyfob without looking or breaking my stride, and come in off of the busy sidewalk and begin to relax as I arrived home.
Now, with this app, I have to come to a complete stop, fumble around for my phone in my pocket, try a few times to unlock my phone, the find the app. But that's just to get started! Then, I have to hope for enough internet connectivity, hope Butterfly's servers are having a good day and not erroring. I have to slide my finger across the screen a few times- horizontally to unlock, but also for some unknown reason scrolling vertically, just to test my dexterity. Next I get to practice my Duolingo by counting to 10 in my head. If all goes well? At the end of this ritual the door unlocks.
Honestly- it's clear that this is an app where the customer (landlord) is different from the user (me). I long for the days of physical keys.
Now, with this app, I have to come to a complete stop, fumble around for my phone in my pocket, try a few times to unlock my phone, the find the app. But that's just to get started! Then, I have to hope for enough internet connectivity, hope Butterfly's servers are having a good day and not erroring. I have to slide my finger across the screen a few times- horizontally to unlock, but also for some unknown reason scrolling vertically, just to test my dexterity. Next I get to practice my Duolingo by counting to 10 in my head. If all goes well? At the end of this ritual the door unlocks.
Honestly- it's clear that this is an app where the customer (landlord) is different from the user (me). I long for the days of physical keys.
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Is it the app that’s trash or just the system entirely??
Our condo switched over to this system a year ago and we’ve had nothing but problems when it comes to deliveries. Delivery services that should have their own codes either don’t have them or don’t use them, meaning they call us directly. Which, fine, but I thought the purpose was to give companies their own codes so they didn’t have to call specific residences. Either way, the app is fluky when it comes to receiving calls—half the time the call never registers and just is sent to a missed notification. If it does happen to ring, the app doesn’t automatically open and we’ve missed deliveries that way as well, scrambling to try and find where to open the door. We’ve had dozens of deliveries returned at this point.
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Very Limited
It works to open the door. I’ve never had difficulty with it connecting.
But two aspects of answering a call from the front door make it incredibly annoying:
(1) You are unable to answer an incoming call from the door with audio only, it always uses your camera to video conference the front door. I would frankly prefer the ability to access the call like I’m viewing a security camera, where I can hear and view the door feed without my audio or video being automatically shared.
(2) If your phone is locked when you receive a call from the door, you are unable to open the door from the call when you answer. You have to answer the call and then unlock the phone within the active call to access a screen that allows you to open the door.
But two aspects of answering a call from the front door make it incredibly annoying:
(1) You are unable to answer an incoming call from the door with audio only, it always uses your camera to video conference the front door. I would frankly prefer the ability to access the call like I’m viewing a security camera, where I can hear and view the door feed without my audio or video being automatically shared.
(2) If your phone is locked when you receive a call from the door, you are unable to open the door from the call when you answer. You have to answer the call and then unlock the phone within the active call to access a screen that allows you to open the door.
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please fix
it’s great when it works, it’s super useful when I don’t have my keys with me, but it takes FOREVER to load and open the door. i don’t know if this is just a connectivity issue, but i have to wait at least 30 seconds for it to register and unlock the door.
It’s fine? Room for improvement
does it’s job but ui to open the door is pretty annoying i’m talking about the swipe to open button, which doesn’t work nearly as well when your phone gets wet from rain or wtv, i think it could be beneficial to add some “autocomplete” to the swipe, like that you can swipe most of the way, or just do the motion across the button and it’ll register as a full swipe, idk just food for thought
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Useless
My building recently switched from a typical buzzer to this platform. I am so far really disappointed with this change.
The platform requires your guest to call or text you from the tablet by the door - no option to simply “ring the doorbell”. And now I have to have my phone on me at all times in case I get an alert - which might interrupt work or other phone calls at any time.
It’s also not clear that I can edit the directory, which is a problem since others in my apartment were not initially added. So now I have to wait on my landlord to get around to fixing this problem.
The user interface of the app itself is also confusing. I’m supposed to be able to see who is at the door via a video call, but have no idea how to do that (and I’m not 75 so I should be pretty good at using a basic phone app!). Also, why does a video call help, when I obviously don’t recognize a random UPS guy on sight?
Overall this app is just a fancy solution to a problem that doesn’t exist. It’s hard to use and makes answering my door a challenge, for no actual benefit. Don’t bother!
The platform requires your guest to call or text you from the tablet by the door - no option to simply “ring the doorbell”. And now I have to have my phone on me at all times in case I get an alert - which might interrupt work or other phone calls at any time.
It’s also not clear that I can edit the directory, which is a problem since others in my apartment were not initially added. So now I have to wait on my landlord to get around to fixing this problem.
The user interface of the app itself is also confusing. I’m supposed to be able to see who is at the door via a video call, but have no idea how to do that (and I’m not 75 so I should be pretty good at using a basic phone app!). Also, why does a video call help, when I obviously don’t recognize a random UPS guy on sight?
Overall this app is just a fancy solution to a problem that doesn’t exist. It’s hard to use and makes answering my door a challenge, for no actual benefit. Don’t bother!
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Response from developer
We are very sorry that you are having problems with our app. In the account section of your app, you can select different notification methods which allow you to find the best method of interacting with your visitors. We also provide short descriptions and videos on our site to help any users that are having issues with using or setting up their app. Please visit our site https://butterflymx.com if you need more help using our app.
