ok
Dates missing on iPhone app
Response from developer
I'm really sorry to hear about the inconvenience you're facing. It's possible that the dates you're looking for are not showing up due to unavailability of cars for those specific dates. If you could send an email to reservations@bookinggroup.com with the specific dates and location, we can help find the best possible solution for you.
Amazing App
Response from developer
Thank you so much for your kind words! We're delighted to hear that you enjoyed our app and found it easy to navigate. Your satisfaction is our top priority, so we're thrilled to know we could provide you with competitive prices.
Money taken for request without notification.
However, when i entered the credit card details only £12 was taken. The £98 remains outstanding.
Feels like theft by default , when you dont clearly advise how much is being taken and for what reason.
Response from developer
I'm genuinely sorry for any confusion this situation has caused. It seems like the £12 might be a reservation fee, while the balance of £98 would be charged later. To clarify this matter, would you mind sending us an email at reservations@bookinggroup.com so we can look into the specifics of your booking? We'll ensure this issue is resolved swiftly and accurately.
Don’t book with this company
Response from developer
I'm really sorry to hear about your experience at Edinburgh Airport with Easirent. It's important to us that our customers are happy and satisfied, and we regret that you've had such a frustrating situation with your car booking. If you could send an email with your booking details to reservations@bookinggroup.com, I assure you we'll look into this matter immediately and work on resolving it to your satisfaction.
Useless
Response from developer
I'm truly sorry for the confusion you've encountered, and I appreciate your patience. The price difference might be due to the dynamic pricing which may vary with time and demand. As for the email issue, kindly send your concerns to reservations@bookinggroup.com. We're determined to assist you and provide the best service possible.
Rubbish
I did and price coming even higher
Response from developer
I'm really sorry to hear about your experience. It sounds frustrating. Let's try to resolve this issue. Could you please send us an email to reservations@bookinggroup.com detailing the problem? Our team will investigate and rectify the problem as quickly as possible.
Don’t trust
Do not trust this company!!!
This is letter that I send to economy booking. What explains what happened. (They even didn’t answer. )
“I want to say, that this is the first and the worst experience for rental cars from your site.
1. First of all the address you sent was wrong, we spent more than 2 hours to find it, because nobody answered phone. We was calling and calling. And finally they gave us different address. We spent 100 RON in taxi.
2.We were distressed (family with children). We got nervous. And this situation mixed up our plans. We leave Bucharest at 13:00 instead of 9:00.
2. We paid for full covered insurance on your site, but in the office they charged us for additional 125 euros for full covered insurance, because they say that your insurance doesn’t cover anything. Instead of 79 dollars, as you said we must pay in the office, we paid 204 euros.
So in whole your price of the car would be 149 euros, but we spent 270 euros.
Is it normal????
We are so, so angry. “
Response from developer
I'm truly sorry to hear about your negative experience and I completely understand why you're upset. Misdirections and unexpected charges can be very frustrating, especially when travelling with family. We would like to look into this matter further and work towards a resolution. Could you please send an email with all the details to reservations@bookinggroup.com? Rest assured, we'll do our best to rectify this situation promptly.
