The app check in feature no longer works
Are used to be able to check in from the parking lot using the app but now the check-in box doesn’t show up anymore. I also checked with the front desk and it doesn’t show me checking in.
App is getting better!
It’s been pretty spotty here and there but this month, the app has been the most consistent for me. Looking good!
Bad interface for mobile
When I tried to creat an account, I got stuck at 2nd step. It asks “enter the first 5 digit of account …”. It can’t display the entire sentence. How can I know what 5 digit numbers I should enter? And of course I was locked out after 3 tried.
The app is not designed for mobile use.
The app is not designed for mobile use.
A membership card pop up.
I have continuously set my app so that when I arrive at the gym it pops up on my screen. Unfortunately it works sometimes and sometimes it doesn’t. Anyone else have this problem
It does it’s basic job.
Where it could use some updating to its layout and formats. It could benefit club hours were added to each gym.
Worse app ever.
Even writing this review is a waste of time.
Bad Support for login issue
It’s been two months without any one who knows how to have this fixed by their software vendor.
As of today, Jan 13, I tried to use the app and my login worked. Someone must have worked on the issue that I reported but no communication back to me that it was resolved. I am changing my rating to 2 stars at this time. If the app continues to work fine over time, I will increase the rating higher even though the support and communication was slow and still needs to improve.
As of today, Jan 13, I tried to use the app and my login worked. Someone must have worked on the issue that I reported but no communication back to me that it was resolved. I am changing my rating to 2 stars at this time. If the app continues to work fine over time, I will increase the rating higher even though the support and communication was slow and still needs to improve.
Show less
Show the number of visits per month
Needs show how many times I went to the gym
Can’t log in
The app doesn’t allow you to log in at all. The website is just the same. Fix this problem
Impossible to login
The user account and password reset flow is completely broken. The site and app allow resetting credentials, and the new credentials then fail to work for login. You can see others mentioning this in the app review as well. Email support request was ignored, no one at gym offered help.
