Best boutique EVER!
I have been shopping with Shopbop for years and they have never let me down. Great selection, customer services and stories. Everyone needs to shop here once and they won’t shop anywhere else.. no need too 🥰
NEVER BUY HERE
After trying to buy 3 times something from your website and getting a confirmation order the 3 times, just to realize later that my order has Being canceled without giving me any notice I’m supremely disappointed by the lack of professionalism of your Website. The first time customer service told me I got something wrong in my credit card info... so they just blocked the purchase without giving me or my bank any notice. So I didn’t got my things that I specifically pid rushed since I needed them. The second 2 times I used a different card and doubled checked the info with 2 other people doing the purchase with me. Same history, I get the confirmation email but when checking in the app, the order is rejected... here it comes the best part: I call customer service and the person in the phone tells me: they are all in a meeting so they can not help you now....
It is hard to believe that you are a serious business after all my attempts to get something from your website. You have a terrible way of communicating with your clients, and a really slow and not competent customer service. After this terrible experience I’m just rating you 0 in every platform or review that I can find and telling all the people about this awful experience. I know maybe it’s not a lot, but reputation is something that you should definitely care, at least care more than what you care of customer experience.
It is hard to believe that you are a serious business after all my attempts to get something from your website. You have a terrible way of communicating with your clients, and a really slow and not competent customer service. After this terrible experience I’m just rating you 0 in every platform or review that I can find and telling all the people about this awful experience. I know maybe it’s not a lot, but reputation is something that you should definitely care, at least care more than what you care of customer experience.
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Response from developer
Hi, vmavalentinam. We are terribly sorry to hear this. Our goal is always to bring the best to our customers, and it sounds like we fell short. Please contact us immediately at appfeedback@shopbop.com for further assistance—we'd love to make this right.
App needs work
Love Shopbop site but the app needs serious work. The process of loading my cc details was so slow and glitchy, it’s almost like you don’t want my money. Want to love the app for its convenience but the website is still just so much easier.
Response from developer
Hi, Liv_al! So sorry to hear you're having trouble checking out. Please get in touch with us at appfeedback@shopbop.com and we'll help you sort this out. Thank you!
App not working
The new update of Shopbop never work??? Can never open or load anything, even after re-download the app
Response from developer
Hi, 豆iii! So sorry you're experiencing crashes. If you haven't already, please contact us at appfeedback@shopbop.com and we'll help you sort this out. Thanks!
Glitch
It always glitches and is a horrible app don’t use it
Response from developer
Hi, Maggie. Sorry to hear the app is crashing on you like this! Please get in touch with us at appfeedback@shopbop.com so we can help clear up the issue. Thanks!
Great clothes but international returns are so difficult to make
I love Shopbop’s clothes, they way the site is designed makes it easy and clear to shop. Everything is great up until you need to return or exchange. If you’re living in the Middle East, you can’t do your returns on the app itself like other sites. You need to do it manually and email them to receive documents etc. long process that deters me from using them more often.
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STEALERS
They have received my return 14 days ago and ive NEVER been reimbursed since even though ive contacted them many times!
UNACCEPTABLE !!!
UNACCEPTABLE !!!
Response from developer
Hi, jujubecad! So sorry you're experiencing issues with your reimbursement. If you haven't already, please contact us at appfeedback@shopbop.com and we'll help you sort this out. Thanks!
So convenient!
I’ve been using Shopbop for the past 7 years and their service is the best. It’s easy, fast and with the best products offerings. Cannot recommend it enough!
Best app I have
The shopbop app is the best app I have. Period. It’s so intuitive and easy to use, they have great search features, great lookbooks, and they make the checkout process a breeze. I love the heart feature and best seller list. I pretty much only shop on this site because they make it so dang easy.
Two suggestions/ reasons for the 4 and not 5. They don’t allow you to review products on the app. I would not be surprised if this was partially by design but reviews are so helpful in deciding size so it’s a bummer they don’t allow reviews on the app bc I think it means significantly less of them. And second request is for the ability to share you “heart” list. Right now you can share your wish list, but would be great to expand this feature to hearts.
Two suggestions/ reasons for the 4 and not 5. They don’t allow you to review products on the app. I would not be surprised if this was partially by design but reviews are so helpful in deciding size so it’s a bummer they don’t allow reviews on the app bc I think it means significantly less of them. And second request is for the ability to share you “heart” list. Right now you can share your wish list, but would be great to expand this feature to hearts.
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Yay for international shipping!
Thanks for being good to Canadians ☺️💗
