No temporary hold - VERY frustrating
When making an appointment, your selected time is not “held” for a period of time, so once you get through the whole process of entering all your info, the time slot might no longer be available. What’s worse is that the info you entered is not temporarily stored. So the initial frustration you feel from your selected time slot being pulled out from underneath you is then replaced with a terrible combination of anger and mild panic at having to re-enter all the same info in a frantic dash before you lose your next selected time slot, lest this infuriating cycle repeat yet another time. This is a simple issue and a solved problem in businesses like ticket vendors where selections are limited and customers need time to enter their info before losing their selection.
My second issue is that the times displayed before expanding to see all times are often not actually available times. But you can’t tell that visually so you click on them with a sense of futility and stupidity. You can only tell that they are unavailable once you expand and see that available times are BOLD (or not grayed out). Why are you taunting me and showing me all the times I CAN’T have? Just show me what’s actually available!
The rest of the signup experience is pretty smooth, but these two issues have been a problem with this app as long as long as I can remember. And they are not difficult problems to solve.
My second issue is that the times displayed before expanding to see all times are often not actually available times. But you can’t tell that visually so you click on them with a sense of futility and stupidity. You can only tell that they are unavailable once you expand and see that available times are BOLD (or not grayed out). Why are you taunting me and showing me all the times I CAN’T have? Just show me what’s actually available!
The rest of the signup experience is pretty smooth, but these two issues have been a problem with this app as long as long as I can remember. And they are not difficult problems to solve.
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