Over All Excellent Services!
I use to hate going to get labs done & wouldn’t go. Went years this way. Would use Unilab wen I absolutely had to get labs done. Then Quest redid everything. They have come a long way & really stepped up to make labs, fast, friendly, clean & accurate!
I enjoy having a close location & being able to do everything online. From making an appt, to reminders, to ck in, all fast & easy!
Tho my docs office has a lab they use for drug screening, it’s already had 2 of my tests come back saying zero meds in my system? Which is impossible! I have a pain pump implant & have no access to it. I told my pain doc, gimme a script & I’ll go to Quest where I kno they are accurate!
Though all the staff are friendly, I enjoy having Ashley wait on me. I don’t even feel the needle go in. She’s always friendly, up beat & through. She definitely makes getin labs done pleasant👍🏻If ur someone who hates needles or going to labs, def ck out Quest Services.
Blessings & good health
I enjoy having a close location & being able to do everything online. From making an appt, to reminders, to ck in, all fast & easy!
Tho my docs office has a lab they use for drug screening, it’s already had 2 of my tests come back saying zero meds in my system? Which is impossible! I have a pain pump implant & have no access to it. I told my pain doc, gimme a script & I’ll go to Quest where I kno they are accurate!
Though all the staff are friendly, I enjoy having Ashley wait on me. I don’t even feel the needle go in. She’s always friendly, up beat & through. She definitely makes getin labs done pleasant👍🏻If ur someone who hates needles or going to labs, def ck out Quest Services.
Blessings & good health
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Happy Customer
I have been having different work done at the Lakewood Quest location for 20+ years. There has been a lot of changes over the years and most recently the addition of the sign in kiosk. I wasn’t sure how that was going to work because I’m old-school and I like having a nice face greeting me when I come into a business and I had always received, this special greeting when I went into the Quest office. However, the kiosk is very efficient and I do believe it speeds things up. The phlebotomists are still great and I have nothing but good to say about the this quest Office. Thank you and have a nice day. I love getting my results before my doctor calls me so I can ask him any questions about my numbers. Everything is working great.
The app is great and the appointment experience is great and the staff is great. 10 out of 10 on all counts..
The app is great and the appointment experience is great and the staff is great. 10 out of 10 on all counts..
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Terrible app and service
Recently tried to get some long overdue testing done and went to several locations as a walk-in, as it is impossible to find an appointment (even if you’re willing to drive). I fully understand that one must wait, as the appointment people have priority. Just this morning in the Santa Paula location I sat and watched as they called appointments in early and never referred to the standby list. (I was the only one on it at the time)
The appointment people cycled through fast, but when they called someone who wasn’t present (happened twice while I was there) the delay was long enough to have made 2 blood draws, but nobody else was called until the next scheduled appointment. I waited more than an hour just to be told I could be waiting hours until they could draw my blood. What happened to trying to get the walk-in customers serviced? Seems as though this location prevents that by dragging their feet in between. I only say this because My fiancé and I just recently went to the Lombard location as walk-ins and they took care of everything in about 30 minutes, and their waiting room was full.
The appointment people cycled through fast, but when they called someone who wasn’t present (happened twice while I was there) the delay was long enough to have made 2 blood draws, but nobody else was called until the next scheduled appointment. I waited more than an hour just to be told I could be waiting hours until they could draw my blood. What happened to trying to get the walk-in customers serviced? Seems as though this location prevents that by dragging their feet in between. I only say this because My fiancé and I just recently went to the Lombard location as walk-ins and they took care of everything in about 30 minutes, and their waiting room was full.
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