No Push Notifications
There are no push notifications for the Healow app. Because there are no banner notifications from the Healow app, this makes it difficult to keep track of appointments and other important reminders. On my phone, I have banner notifications turned off for most apps. Still, my phone is oversaturated with text and emails from various people, businesses and scams. Any text or emails sent from Healow or my practice often get lost/missed in all the noise. Even worse, if I am late for a telehealth appointment, I do not get any notifications or calls from Healow or my practice. I turned on Healow notifications in my settings, but when I went into the Healow app there are no options for enabling nor controlling notifications. Ideally, the Healow app would give me a notification banner reminding me 1 day before, 1 hour before, at the time of and 5/10 minutes into the appointment. Fixing this simple issue would help Healow’s business clients manage their appointment flow and overall quality of business.Jojofartz2much
Developer Response
Thank you for your detailed feedback. We understand how important push notifications are for keeping track of appointments and reminders. We’re sorry to hear that you’re experiencing issues with notifications in the healow app. Please ensure that notifications are enabled both in your phone settings and within the app. If the problem persists, it might be a bug that needs addressing. We appreciate your suggestion for more granular notification options, such as reminders 1 day before, 1 hour before, at the time of, and 5/10 minutes into the appointment. This is valuable feedback that we will pass on to our development team. Thank you for taking the time to share your experience. If you need further assistance, please contact our support team at help@healow.com.This app needs fixing
I an a type 1 Diabetic and have been using Healow for about 9-10 months now and it was so good and easy to use until one day my refill requests stopped going through. I got the app so i can easily see my health records and refill prescriptions i need in order to live, but the app makes that impossible when it is literally the apps job to let you send refill requests. I would love if i could request refills again and not have to leave rhe app to text 5-6 different doctors in hopes that one of them see my texts or calls before im fully out of insulin. I also see the developers of the app replying and stating they will fix these problems but they havent done a single thing but make the other problems worse. I am still using the app because again i need it to make my life a little easier, so please fix the issues that we are literally sitting here and telling you are issues 🤦🏻♂️Nano Skrimp
Developer Response
Thank you for sharing your experience with us. We sincerely apologize for the issues you’ve encountered with the refill requests on the healow app. We understand how critical it is for you to have a reliable way to manage your prescriptions, especially as a Type 1 Diabetic. Your feedback is invaluable, and we are committed to addressing these problems. Please contact us directly at help@healow.com so we can assist you immediately. We appreciate your patience and are dedicated to improving your experience with the app.Unable to simply log in
Update, August 2024- we are able to log in now but the app only populates with appt dates and old medication. We are unable to see visit summaries or lab results- the very purpose of us having the app. One of the dr office staff said her app has the same issue.
Original review: I was excited to have an EMR app for my elderly mother, both for her to communicate with her medical provider but also as a long distance caretaker myself to monitor her lab results etc. This app has been incredibly frustrating- especially compared to others I’ve used. We set the app up for my mother so she could use it on her own HOWEVER each time we return to this app it’s as if we have to give info as a new user each time- it doesn’t retain her user info apparently. This is completely unacceptable and makes the app way too complicated for people such as the elderly with little experience using electronic apps.SF Lupa
Developer Response
Thank you for letting us know about your negative experience with our product. Please write us at help@healow.com with relevant details. We'll be more than happy to assist you. Thanks.
- Reviews Summary
- Versions+1
- Price History
- Description
- FAQ
Summary of user reviews for healow
Positive highlights
Negative highlights
Version History of healow
7.3.0
September 27, 2024
We've made updates to enhance your experience. Keep your app updated for all the latest improvements!
7.2.3
August 21, 2024
Enhancements and Bug Fixes.
7.2.2
May 31, 2024
Enhancements and Bug Fixes.
7.2.1
March 29, 2024
Bug Fixes & Performance Improvements.
7.2.0
March 12, 2024
Bug Fixes & Performance Improvements.
7.1.2
February 5, 2024
Bug Fixes & Performance Improvements
7.1.1
January 23, 2024
Bug Fixes & Performance Improvements
7.1.0
August 18, 2023
Appointments - be notified of earlier openings Apple Pay - pay your copays now with Apple Pay Several other UX improvements in Labs, Documents, Pharmacy search and health trackers
More7.0.6
June 13, 2023
Enhancements and Bug Fixes.
7.0.4
February 2, 2023
Enhancements and Bug Fixes.
Price History of healow
Description of healow
healow™ lets you communicate with your doctor’s office and access up to date medical records. You will be able to access your appointments, lab results, vitals, manage medications and other personal data all within one app. From the healow™ app you can manage multiple accounts and access your and your family’s medical information.
Find a doctor and book your appointment - fast, free & easy, at your convenience – morning, noon or late at night! No more waiting on the phone with your doctor's office for an appointment. Find an appointment that works for you and book instantly – on the go!
Set your goals and track them easily using trackers. Use our weight management & activity trackers to reach your fitness goals. Track your numbers regularly to watch the trends change and share your progress with your doctor. Stay motivated to make healthy choices.
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healow: FAQ
Is healow software compatible with iPad devices?
healow isn’t available on iPad devices.
Who is the developer of healow?
eClinicalWorks LLC is the developer of the healow app.
What is the minimum iOS version supported by healow?
healow requires iOS 13.0 or later.
What user rating does the healow app have?
Users love healow, as evidenced by its outstanding rating of 4.7 out of 5.
What’s the genre of the healow app?
The App Genre Of Healow Is Medical.
What’s the latest version of the healow app?
The latest version of healow is 7.3.0.
What is the date of the latest healow update?
healow’s latest update was rolled out on September 28, 2024.
When did the healow app come out?
The app was launched on February 6, 2023.
What is the content advisory rating for the healow app?
Some content may be inappropriate for children under 12, recommended for ages 12 and up.
What languages does the healow app support?
The healow app is now available in English, German, Japanese and 3 more.
Can I play healow through Apple Arcade's subscription?
Unfortunately, healow is not on Apple Arcade.
Does healow offer in-app purchases?
Unfortunately, in-app purchases are not available within healow.
Is healow optimized for use with Apple Vision Pro?
Unfortunately, healow is not optimized for use with Apple Vision Pro.
Does healow incorporate ads within the app?
No, healow does not incorporate ads within the app.
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