Convenient & Easy
Response from developer
Thank you for sharing your experience! We’re glad to hear that you find the app great overall, especially for messaging your doctor and requesting refills. If you continue to experience any issues or have further suggestions, please don’t hesitate to reach out at help@healow.com. Your insights are invaluable in helping us improve!
No Push Notifications
Response from developer
Thank you for your detailed feedback. We understand how important push notifications are for keeping track of appointments and reminders. We’re sorry to hear that you’re experiencing issues with notifications in the healow app. Please ensure that notifications are enabled both in your phone settings and within the app. If the problem persists, it might be a bug that needs addressing. We appreciate your suggestion for more granular notification options, such as reminders 1 day before, 1 hour before, at the time of, and 5/10 minutes into the appointment. This is valuable feedback that we will pass on to our development team. Thank you for taking the time to share your experience. If you need further assistance, please contact our support team at help@healow.com.
This app needs fixing
Response from developer
Thank you for sharing your experience with us. We sincerely apologize for the issues you’ve encountered with the refill requests on the healow app. We understand how critical it is for you to have a reliable way to manage your prescriptions, especially as a Type 1 Diabetic. Your feedback is invaluable, and we are committed to addressing these problems. Please contact us directly at help@healow.com so we can assist you immediately. We appreciate your patience and are dedicated to improving your experience with the app.