healow User Reviews

healow

eClinicalWorks LLC

Health & Fitness

Medical

Reviews Summary

Positive highlights

🔍

This app hasAbility to access medical records, lab results, and appointment information in one place

💬

This app hasConvenient communication with healthcare providers through messaging

🗓️

This app hasHelpful for tracking appointments and receiving reminders

🔒

This app hasSecure way to manage sensitive medical information

🧠

This app hasUseful for patients with complex medical histories or multiple providers

Negative highlights

🗓️

This app hasIssues with scheduling and rescheduling appointments

💬

This app hasLimitations on message formatting and inability to reply to messages

🔍

This app hasInconsistencies between app data and actual medical information

🤖

This app hasPoor user interface design and lack of accessibility for visually impaired users

🚫

This app hasUnreliable functionality, with frequent bugs and errors

🔒

This app hasConcerns about data security and privacy

Top reviews

Most RecentHighest RatedLowest Rated

Convenient & Easy

I had no idea about this app until I began seeing a psychiatrist through Talkiatry. For the most part the app is great but occasionally I have experienced glitches though none very recently. The main issue I saw was sometimes when using AirPods while on a virtual visit with my doctor, she couldn’t hear me. Also, during one of my visits I received a call and rejected it and after that, my doctor couldn’t hear me anymore and we had to exit the chat and use FaceTime. After this I started using Do Not Disturb during my appointments and haven’t seen the issue since so it may have nothing to do with the app at all. Lastly, the only other issue I’ve had was mainly when I first started using Healow and that was occasional grainy/choppy video even with high speed internet. Overall a great app though. Messaging my doctor and requesting refills is a breeze as well.

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Jedibatmom

a month ago

Response from developer

Thank you for sharing your experience! We’re glad to hear that you find the app great overall, especially for messaging your doctor and requesting refills. If you continue to experience any issues or have further suggestions, please don’t hesitate to reach out at help@healow.com. Your insights are invaluable in helping us improve!

No Push Notifications

There are no push notifications for the Healow app. Because there are no banner notifications from the Healow app, this makes it difficult to keep track of appointments and other important reminders. On my phone, I have banner notifications turned off for most apps. Still, my phone is oversaturated with text and emails from various people, businesses and scams. Any text or emails sent from Healow or my practice often get lost/missed in all the noise. Even worse, if I am late for a telehealth appointment, I do not get any notifications or calls from Healow or my practice. I turned on Healow notifications in my settings, but when I went into the Healow app there are no options for enabling nor controlling notifications. Ideally, the Healow app would give me a notification banner reminding me 1 day before, 1 hour before, at the time of and 5/10 minutes into the appointment. Fixing this simple issue would help Healow’s business clients manage their appointment flow and overall quality of business.

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Jojofartz2much

2 months ago

Response from developer

Thank you for your detailed feedback. We understand how important push notifications are for keeping track of appointments and reminders. We’re sorry to hear that you’re experiencing issues with notifications in the healow app. Please ensure that notifications are enabled both in your phone settings and within the app. If the problem persists, it might be a bug that needs addressing. We appreciate your suggestion for more granular notification options, such as reminders 1 day before, 1 hour before, at the time of, and 5/10 minutes into the appointment. This is valuable feedback that we will pass on to our development team. Thank you for taking the time to share your experience. If you need further assistance, please contact our support team at help@healow.com.

This app needs fixing

I an a type 1 Diabetic and have been using Healow for about 9-10 months now and it was so good and easy to use until one day my refill requests stopped going through. I got the app so i can easily see my health records and refill prescriptions i need in order to live, but the app makes that impossible when it is literally the apps job to let you send refill requests. I would love if i could request refills again and not have to leave rhe app to text 5-6 different doctors in hopes that one of them see my texts or calls before im fully out of insulin. I also see the developers of the app replying and stating they will fix these problems but they havent done a single thing but make the other problems worse. I am still using the app because again i need it to make my life a little easier, so please fix the issues that we are literally sitting here and telling you are issues 🤦🏻‍♂️

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Nano Skrimp

3 months ago

Response from developer

Thank you for sharing your experience with us. We sincerely apologize for the issues you’ve encountered with the refill requests on the healow app. We understand how critical it is for you to have a reliable way to manage your prescriptions, especially as a Type 1 Diabetic. Your feedback is invaluable, and we are committed to addressing these problems. Please contact us directly at help@healow.com so we can assist you immediately. We appreciate your patience and are dedicated to improving your experience with the app.

Unable to simply log in

Update, August 2024- we are able to log in now but the app only populates with appt dates and old medication. We are unable to see visit summaries or lab results- the very purpose of us having the app. One of the dr office staff said her app has the same issue.
Original review: I was excited to have an EMR app for my elderly mother, both for her to communicate with her medical provider but also as a long distance caretaker myself to monitor her lab results etc. This app has been incredibly frustrating- especially compared to others I’ve used. We set the app up for my mother so she could use it on her own HOWEVER each time we return to this app it’s as if we have to give info as a new user each time- it doesn’t retain her user info apparently. This is completely unacceptable and makes the app way too complicated for people such as the elderly with little experience using electronic apps.

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SF Lupa

3 months ago

Response from developer

Thank you for letting us know about your negative experience with our product. Please write us at help@healow.com with relevant details. We'll be more than happy to assist you. Thanks.

Only used to my advantage a few times

I thought I’d get a review to this app because I’m finally learning how to use it and so far so good. I sent one message to my doctor. I got a phone call the next morning first thing. I sent my second message today and it is 5:24 PM. Hoping to hear back from my doctor tomorrow to be able to see the Doctor Who is on call, instead of my primary doctor for concerning issue. But I think I like this, I really do. I’m able to add things to my calendar from my messages and I’m able to send messages and use my voice and text precise and clear.! I haven’t had the erase and redo anything. I also like the fact that I can check in earlier on the app and even make the copayment. I haven’t tried that yet, but I will try to remember that next time I go and I’m a few minutes early or before I get there. How about that?!

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Off the chain.

3 months ago

Response from developer

Thank you for your review. If you have any feedback or suggestion, you could write to us at help@healow.com. We would love to hear from you!

Worst doctor & app ever

This app doesn’t do me any justice, I tried to make an appointment and it wouldn’t let me also I try to cancel an appointment cause the doctors office has receptionists and they all are either on there personal cell phones or they would be talking in Aribic to each other and make me stand there for 15mins before I can sign in just for an appointment also the doctor there Dr. Abdulmassih is my actual doctor and he gave me a nurse practitioner to see me for the last year in a half and not him, he is my primary physician and he don’t even see me and his DEA is no longer active because the pharmacy told me and the nurse practitioner can’t prescribe me medication and I refuse to see her and when I go to my appointment he don’t even come to see me just the nurse & she also recommended me to take a diabetic medication when I am not a diabetic it was for me to lose weight! That was her reason for that but I was told by another doctor not to take it if I’m not even a diabetic! That’s called over prescribed medication and they have me hooked on anxiety medication & they were prescribed me this medication for 8 years & now they completely stop me from getting them & I was in the hospital for a seizure out state on my vacation because of it so I think this app is crap and this doctor is a fraud and a scammer!

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Queenboss lady

3 months ago

No Connection to Apple Health

My first of many complaints about this app is it’s lack of being able to connect to Apple Health to import my health records from my doctor. It’s a simple feature that would allow me to view my health data from this app along with my other records so I can get a comprehensive view. My next complaint is the inability to reply to a message from my doctor. To have any sort of conversation I have to start a new message in order to reply to anything from my doctor. I don’t know if this is an issue with the app or how the healthcare providers have configured the app, but I’ve run into this issue with more than one practice using this app. Lastly, why is there no dedicated iPad app? Using an iPhone app on an iPad is terrible and this is another simple feature that would give users more options for how to use the app.

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Eric536C75747A

4 months ago

Response from developer

We apologize for any inconvenience our product may have caused you. We take all feedback seriously and will use it to improve our product and better serve our customers in the future. You may reach out to us at help@healow.com

Why bother?!

What the heck is going on with any Hospital or Medical group that would try to get patients to use this app? And the app wants users to give it access to camera and microphone to do voice/video conferencing? Why? I just spent hours trying to submit a help request to figure out how to change my email address, because the one that’s being used is no longer viable. This thing led me in circles and when I couldn’t get a help request to come up, I filled out a lengthy review. After which, it disappeared when the cache didn’t go through. Arghhh!!! And, another thing. What web/app design team decided on a tiny, dainty italic typeface, with no serifs and no contrast!? Clearly, they are all under 30, with perfect reading vision; unlike most medical patients, who are older and trying to read this on their phones. For some, this typeface would practically be invisible. It certainly wouldn’t pass approval by any eye physician. I won’t be using this app until these issues are addressed and fixed.

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LindaFB

4 months ago

Response from developer

We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at help@healow.com. Thank you.

Scheduling isn’t great

There is a new setting where the app does not allow appointments less than one year into the future. My son is 8 months old and needs multiple wellness exams within a year, but I get an error message after entering in all my information and it doesn’t allow me to book, requiring me to call my provider. This app also doesn’t handle rescheduling. To change an appointment I need to call my provider. And even then, I still get app and email reminders of an appointment that has been canceled. It makes me have to double check calendars and send messages to my provider to confirm the correct appointment or ensure one has been canceled. These issues have happened multiple times. I wish the app would remove the canceled appointment and not send reminders. I also would like to book my regular wellness exams through the app without getting errors. The UI for visit summary and the log for immunizations could also use improvement. I’d also appreciate the option to add an attachment to a message. For example, I wasn’t able to share a screenshot of my scheduling error.

It would also be nice to select any provider (no preference) and schedule based on date/time available. Currently you have to click through each provider and their availability and cannot browse all doctors based on a date/time.

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iCarly2

5 months ago

Response from developer

We're sorry to hear that you've had a negative experience with our product. We value your feedback and will do our best to address your concerns. You can contact our support: help@healow.com

Constant Problems & Awful Support

If you happen to have one or more healthcare providers who are forcing you to use the Healow app and/or portal for communication with your doctor, lab results, prescription, refills, etc. — good luck! After you synch a more than a couple healthcare practices and patients (your children for example) and user names and passwords, the app can no longer access all of them without glitching or giving you a constant error. You cannot call and speak to a human at customer support. I tried, and they told me they could not help me — that I had to go through the website. So, I spent hours online and emailing with tech support only to not resolve anything and have them make suggestions that were not helpful — something that would’ve been much easier to navigate with an actual conversation. Healow, then closed my case, emailing me telling me they’d resolved my issue (nothing was resolved). My doctor’s office has also tried to troubleshoot unsuccessfully and can’t figure it out. So, communication with this particular practice is a constant problem and source of frustration. This is supposed to make my healthcare more accessible and easier to navigate. If anything, it is the exact opposite. The app works for the first two practices I used Healow for, but every healthcare practice added after that has not worked properly — if at all.

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