Was told complete wrong info
First actual appointment I was told that I would be sent to the right psychiatrist to go ahead and get me to the right psychiatrist that I could see in person and on television so that I could be prescribed the right medication that I have already been on now. I am stuck in a situation where I don’t have any medication and I’m supposed to just be off the medication when you can die from being off this medication like this, so I wouldn’t recommend going here. If you need somebody to help you with anything that Hass to do with anxiety I am trying to work with them on seeing if they can get me some medication called in for a few days, but I’m getting no response and I am being told that nothing can be done due to their practice ways which is fine but I was told by the first visit that I would be sent to a doctor that I can see television the first time that I would also be able to go in and see so they could prescribed the right medicationand that’s what I needed and that’s what I did not get
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Technical glitch experienced
When I was typing in my long list of medications on your form, every time I tried typing, at the end, it wiped out the entire typed info., and said “you used too many emoji or unrecognizable characters.”
But, all I used were numbers, commas, /, period, and alphabet. I took out all commas, numbers,/, and only showed beginning medication name by typing capital letters, but, even then, your software wiped out all of information I typed, and said I used too many emojis and unrecognizable characters. So, I had to type same medication information over, over, over again, at least 6-7 times. And I gave up.
Few hours later, I tried two more times to type in same information and only that last try, it accepted my information. It was a most irritating, frustrating experience trying to check in before my appointment by using Healow app. I will not use this app, or use the app as little as possible from now, after wasting so much time today.
But, all I used were numbers, commas, /, period, and alphabet. I took out all commas, numbers,/, and only showed beginning medication name by typing capital letters, but, even then, your software wiped out all of information I typed, and said I used too many emojis and unrecognizable characters. So, I had to type same medication information over, over, over again, at least 6-7 times. And I gave up.
Few hours later, I tried two more times to type in same information and only that last try, it accepted my information. It was a most irritating, frustrating experience trying to check in before my appointment by using Healow app. I will not use this app, or use the app as little as possible from now, after wasting so much time today.
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Missing a lot
Of course not all of my doctors use this app. Those that do as well as the associated hospital, are missing information or have different information.
I went for blood work and all the results showed under test results. Three weeks later the doctor wanted one more test, it doesn't show anywhere but he did get the results.
I had an appointment for a colonoscopy at the hospital with one of it doctors, neither the preliminary appointment nor the later hospital visit showed anywhere. At the hospital they were question me about the drugs I take but asked about some I haven't taken in years. Why? Because the list of drugs they have for me doesn't match the app's list and neither are accurate. No way a patient can correct any of this crap.
Exactly what good is this app if the hospital, the doctors and reality don't match? In emergency they would have incomplete or total wrong data.
I went for blood work and all the results showed under test results. Three weeks later the doctor wanted one more test, it doesn't show anywhere but he did get the results.
I had an appointment for a colonoscopy at the hospital with one of it doctors, neither the preliminary appointment nor the later hospital visit showed anywhere. At the hospital they were question me about the drugs I take but asked about some I haven't taken in years. Why? Because the list of drugs they have for me doesn't match the app's list and neither are accurate. No way a patient can correct any of this crap.
Exactly what good is this app if the hospital, the doctors and reality don't match? In emergency they would have incomplete or total wrong data.
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Response from developer
We're sorry that our product did not live up to your expectations. Please reach out to us directly (help@healow.com) so we can work to resolve the issue.
hellno app
This app is probably one of the worst apps I have ever witnessed......EVER!
If you are the type of person who truly enjoys deep-seated extreme frustration (such as one example: having an impossible time in even just the simplest act of trying to log out and finding it close to impossible to do so to escape this horrid app), or the impossibly tiring experience of being taken nowhere in the app other than to a looping non-productive effort, and of course, shot off to the to the famous “404 can’t find that page” complex and then no way to get back into your alleged portal without extreme pain, then by all means, you masochists out there will just LOVE this app.
Otherwise, if you are NOT the above type, do NOT WASTE EVEN A SINGLE SECOND OF YOUR TIME NOR EFFORT on this “Healow app” that should also be re-named the “Hellno app” which, again to be highly redundant, stinx to high heaven, to say it mildly.
A note to the programmers on this app: you need to either go back to school to learn functionality or you might try to go find a job flipping burgers at a hamburger joint.
If you are the type of person who truly enjoys deep-seated extreme frustration (such as one example: having an impossible time in even just the simplest act of trying to log out and finding it close to impossible to do so to escape this horrid app), or the impossibly tiring experience of being taken nowhere in the app other than to a looping non-productive effort, and of course, shot off to the to the famous “404 can’t find that page” complex and then no way to get back into your alleged portal without extreme pain, then by all means, you masochists out there will just LOVE this app.
Otherwise, if you are NOT the above type, do NOT WASTE EVEN A SINGLE SECOND OF YOUR TIME NOR EFFORT on this “Healow app” that should also be re-named the “Hellno app” which, again to be highly redundant, stinx to high heaven, to say it mildly.
A note to the programmers on this app: you need to either go back to school to learn functionality or you might try to go find a job flipping burgers at a hamburger joint.
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Response from developer
We apologize for any inconvenience our product may have caused you. We take all feedback seriously and will use it to improve our product and better serve our customers in the future. You may reach out to us at help@healow.com
Not convinced it’s benefits outweigh the concerns
I agree with some of the reviewers that security of such sensitive and critical data is concerning. I have had my identity stolen twice and dealing with another medical fight I never used tgat had my information and it was compromised. So I had find out what information they did have which was ridiculous effort and never got a straight answer and then found out they were storing info for several pharmacy chains without notifying the customers. Unreal how they force you to use electronic media to communicate and share medical info, and claim to ensure the highest level of security but when it happens they disappear and find some third party to send out useless credit monitoring services to police the damage at a the cheapest lowest level possible and act like they had no hand in any of that mess.
So they think so little if our concern and the data itself but they not provide alternatives that keep the information safe, prohibited from accessing/storing /duplicating and abseany sort of financial or ID. Someone will hack it.
As far as functionality the app provides no special support or service that were better served by people who became familiar with your health and knew your face/ name. Maybe it’s me and my dismal attitude but I don’t find the whole idea that my personal info is now open house for any provider of services to demand
So they think so little if our concern and the data itself but they not provide alternatives that keep the information safe, prohibited from accessing/storing /duplicating and abseany sort of financial or ID. Someone will hack it.
As far as functionality the app provides no special support or service that were better served by people who became familiar with your health and knew your face/ name. Maybe it’s me and my dismal attitude but I don’t find the whole idea that my personal info is now open house for any provider of services to demand
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Terrible website and app
Took me one hour to reset the password set by the provider. The app does not provide the link to “forgot password” so I navigated to the website to do so. Very non user friendly website (accessed from mobile). The help center page has a developer issue- I was unable to read the solution due to collapsed page. Once I managed to log in, I needed to change my username/email because it contained an error but I was unable to do so. According to the help video, I was supposed to be able to find a “check in” tile and click on a pencil icon to update my email. However, in the latest version of the app I just downloaded today it has no icon that says “check in.” Is the help video outdated? Overall, very unsatisfactory experience on both the website and app. Need significant improvement.
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Setting up credentials is a nightmare
It is basically impossible to set up credentials with a password manager that work with both the app and the website.
I had forgotten my PIN since it had been months since I logged in. So I reset my creds using the Patient Portal and put my password in LastPass.
So I go to my phone and try to log in. I say “forgot pin”. Brings up a user name and password screen. Unlike other apps, however, it does not allow either iCloud logins or LastPass to enter for me. The “passwords” panel does not come up.
I switch to LastPass, copy my password, go back to Healow, and it starts over, asking for my PIN.
So I go through it again, get to the password screen, paste it in, and it won’t let me proceed.
I try again, this time using something called “Easy login”. But, of course, when you copy something out of LastPass, you can only paste once, so I switch out, copy it, switch back, and it starts over with “Enter PIN”. I eventually get to a screen that says “Enter new password”. I paste in the password from LastPass, and it won’t let me proceed again. Next button does nothing.
I finally looked at my password. It started with a semicolon. So I copied the password out of LastPass and pasted into Notes. Edited the password so it starts with a letter. Copied it out of Notes. And went back to Healow and had to start over AGAIN.
It finally worked. I pasted the new password back into LastPass. Deleted the Notes doc.
This auth system is terrible.
I had forgotten my PIN since it had been months since I logged in. So I reset my creds using the Patient Portal and put my password in LastPass.
So I go to my phone and try to log in. I say “forgot pin”. Brings up a user name and password screen. Unlike other apps, however, it does not allow either iCloud logins or LastPass to enter for me. The “passwords” panel does not come up.
I switch to LastPass, copy my password, go back to Healow, and it starts over, asking for my PIN.
So I go through it again, get to the password screen, paste it in, and it won’t let me proceed.
I try again, this time using something called “Easy login”. But, of course, when you copy something out of LastPass, you can only paste once, so I switch out, copy it, switch back, and it starts over with “Enter PIN”. I eventually get to a screen that says “Enter new password”. I paste in the password from LastPass, and it won’t let me proceed again. Next button does nothing.
I finally looked at my password. It started with a semicolon. So I copied the password out of LastPass and pasted into Notes. Edited the password so it starts with a letter. Copied it out of Notes. And went back to Healow and had to start over AGAIN.
It finally worked. I pasted the new password back into LastPass. Deleted the Notes doc.
This auth system is terrible.
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Easy to use, displays information well
Fortunately, my provider has been using this app for a while and have figured out how to integrate it well at their end. Some features, like seeing radiology reports don’t work because the radiologist isn’t an app user, so their stuff doesn’t get uploaded, but that’s not a defect of the app.
The labs and office notes are displayed in a way that is easy to read on my phone, and messaging my provider works well, much better than waiting in hold to leave a message that someone else writes down.
The labs and office notes are displayed in a way that is easy to read on my phone, and messaging my provider works well, much better than waiting in hold to leave a message that someone else writes down.
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Poorly organized can’t just login on two different devices like a normal person.
Like the title says, the app is poorly organized. The only reason why I use it is it’s what my Dr uses. For some reason on my tablet the whole app stays really small like it’s on a phone with the rest of the screen just black, why? But the reason I’m writing this is that when I went to put it on my phone, instead of just allowing me to login, it wants me to redo everything all over again??? Why??? It’s a glorified email service, just let me login on my devices. What happens if I make a new account with my same name and PIN? does it erase my other one? Dunno, don’t want to waste my time with it. Bleh, not even typing correctly cuz I’m tired and irritated. Drs, if you have another option- look elsewhere please. For you patients’ sakes.
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Not at all accessible.
My general practitioner as well as my allergist both use this app. It is not at all accessible. It was somewhat accessible in earlier versions, but now that it has changed, the accessibility is completely out the window. most frustrating? The buttons are not labeled to start with, which would be incredibly helpful if they were. you have to tell your App designers that you can’t just label a button, “button,” and have that be that. You have to tell me what it means. Messages, appointments, etc. because of this, there is no way for me to find the messages portal, so I can’t leave a message with my doctor at all. Also cannot make an appointment. I am blind, the only way now that I can even reach my doctors is to call them, because this app is absolutely useless. Please fix it. We need some help here.
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