Jaybird 2019
I can access the He’ll app just fine but I am unable to make an appointment if necessary the only way I can make an appointment is by calling the office or accessing it via Web portal being that I am legally blind it would be easier for me if I was able to make an appointment via the app and I am able to send and receive messages just fine it would make it so much easier for me though if I was able to send a appointment message through the app I mean it would be easier for me if I was able to set up an appointment through the app
Show less
Communication
I have an app for my Gp, one for my Cardiologist, one for the dentist, one for Iowa Health, one for the dermatologist. All -in-all, it’s a real pain! I don’t remember all the passwords and user Id’s and generally get frustrated and just ignore them. If you people were really clever, you would use a format to talk to each other and not have everyone playing their own game!
I now tell offices just to call me if they have something to say. At 75 years old I don’t need more frustration in my life, and I think this is one I’ll just cut out!
Just now (as a handy example) the reply asked me to supply a nickname to post with the comments. I have one and a popup told me that it had been used - to choose another. The screen then went back to my comments with no option for a nickname. I will try SEND but this could be much more user friendly.
I now tell offices just to call me if they have something to say. At 75 years old I don’t need more frustration in my life, and I think this is one I’ll just cut out!
Just now (as a handy example) the reply asked me to supply a nickname to post with the comments. I have one and a popup told me that it had been used - to choose another. The screen then went back to my comments with no option for a nickname. I will try SEND but this could be much more user friendly.
Show less
Super Helpful Health Tracking App :)
I’ve used ‘healow’ for several years now. In that time I’ve had a couple of surgeries, mental health appointments, ER visits, 2 hospital stays, medical appointments, drug & alcohol abuse rehab, prescriptions, annual physicals, etc, etc & being a person with ADHD it helps me tremendously with keeping all my important heath info together, organized, situated, handy, easy to understand & access…ANYWHERE at that! It’s fantastic & has been super helpful in tracking my heath informations making my appointments efficient - I leave feeling heard, confident, knowledgeable - like I got my $ worth. My Dr’s are able to treat me comprehensively because they’re fully informed, & are happy to respectfully hear me out as a patient because they can see I care about my health. It’s a win-win all around. I highly recommend this app.
Thank you developers, from the bottom of my heart. I truly love your app. ❤️
Thank you developers, from the bottom of my heart. I truly love your app. ❤️
Show less
Not great at all
From occasional not in service or logging me out when I’m going through my records or not letting me login all for random reasons I can’t give this application much of a compliment at all. I have even tried it on different phones . I use a number of different health portals because I have different doctors and I can tell you I’ve asked tell others to not use this. From not being able to put punctuation in a message to continued buggy performance I can’t support this with a good review. Especially not when I compare to other portals that I need to use.
Communication to your healthcare providers is extremely important it goes without say and you have to go through a conduit that has erratic performance is not the way to make patients feel at ease.
Communication to your healthcare providers is extremely important it goes without say and you have to go through a conduit that has erratic performance is not the way to make patients feel at ease.
Show less
Messaging system is awful
The app in general feels clunky to use. But the main issue I have is that the messaging system is difficult to keep track of. As far as I can tell, there's no way to see messages you've sent to your providers. Similarly, you cannot reply to messages you receive from your providers. The end result is that I can never remind myself what I've already sent to my provider and when, and in every new message response to my providers I have to explicitly reference the context that I'm messaging them about.
Simply adding an outbox, and the ability to reply and create essentially "email threads" would massively improve this glaring issue. This style of messaging has been around for ages because it works well for most cases. It'd not groundbreaking. That it's not already a basic feature of the application despite it being the year 2022 is absolutely baffling.
Simply adding an outbox, and the ability to reply and create essentially "email threads" would massively improve this glaring issue. This style of messaging has been around for ages because it works well for most cases. It'd not groundbreaking. That it's not already a basic feature of the application despite it being the year 2022 is absolutely baffling.
Show less
No place in medicine
It’s very simple really. Apps have no place in medicine. This is our health we are talking about for which we must rely on yet another device. If something is done such as bloodwork or other tests we should receive a call. My glucose was out of range and rather than call me I had to download this silly app and Google what this might mean. I was told it wasn’t alarming because I had not fasted. I wanted to say I have not once in my life been out of range and had only ever once had a fasting glucose test. This is a huge fail on the part of healthcare. Impersonal and difficult for older generations. They will miss things. They will confuse people. Dr.’s hate it when the general public googles diagnosis and possible health concern scenarios yet they continue to alienate patients. This is just a new way to hold us at arms length. Few people know how to read cbc/chem analysis values and an entire generation struggles with the tech. We don’t need this. We need healthcare workers to do what they do best and communicate with us. Big thumbs down
Show less
Frustrating and useless
So Apparently I wasn’t registered and unrecognized as a patient by this app even I just see my doctor the day before. So I tried to ask question, no way to do so, looking for a phone number to contact with human being nope. No option for that. Went to the app, hey! They do have it! Nope it’s not fictional. And still no human option. In the app keep asking me to put PIN number, I ask to send them to either my phone or email, nada! Yes I check my junk too. Checked the app if it up to date, yup it is. This is why I need to work with human, not generated FAQ. Tried to reset, There is no way to reset. it’s so frustrating and terrible. I need my test results that I can’t even get it unless call the Dr. Office that closed and busy most of the time. 🙄🙄
Show less
Good but messaging needs improvement
This App is a well done application that provides good medical record keeping and communication between patient and doctors.
The one issue that is a problem for this application is the messaging. When constructing a message addressed to a doctor, many times an error appears when attempting to send a message, “only valid characters are allowed (A-Z, a-z, 0-9), including all special characters“. Yet the message does not include any invalid characters or even special characters beyond “)” and “(“ according to the error message.
To work around this error, I have to construct my message in the IOS “note” app and then copy/paste the message to the Healow app. This is very inconvenient. But I still use this application to communicate with my doctors.
The one issue that is a problem for this application is the messaging. When constructing a message addressed to a doctor, many times an error appears when attempting to send a message, “only valid characters are allowed (A-Z, a-z, 0-9), including all special characters“. Yet the message does not include any invalid characters or even special characters beyond “)” and “(“ according to the error message.
To work around this error, I have to construct my message in the IOS “note” app and then copy/paste the message to the Healow app. This is very inconvenient. But I still use this application to communicate with my doctors.
Show less
I can’t rate it any better
This app is extremely frustrating. I have not been able to log in since December. My Doctor’s office has reset it several times to no avail. I keep trying to retrieve/ reset my user name/password only to be told I am not registered. I have received ONE email from support and even though I explained the above and requested a phone call more than a week ago, nobody has replied. Right now my opinion of this app is that plus garbage and customer service none existent.
Follow up: today I received an email notifying me that they are considering my case closed. Has anyone bothered to contact
Me by phone (as I requested) or even by email? NO! and they are closing my case??? Unfortunately I can’t give them any lower than a one star. This rating does not necessarily speak for the app. For all I know it’s a great app BUT I have not been able to use it so I can’t say. My issue is mainly with customer service.
I wonder, do they just have bad service? Incompetent reps? Or are they just so inundated with complaints that they have missed my request? In any case, this app is useless to me as it stands.
Follow up: today I received an email notifying me that they are considering my case closed. Has anyone bothered to contact
Me by phone (as I requested) or even by email? NO! and they are closing my case??? Unfortunately I can’t give them any lower than a one star. This rating does not necessarily speak for the app. For all I know it’s a great app BUT I have not been able to use it so I can’t say. My issue is mainly with customer service.
I wonder, do they just have bad service? Incompetent reps? Or are they just so inundated with complaints that they have missed my request? In any case, this app is useless to me as it stands.
Show less
App is not accessible to blind users
I rely on voiceover, a screen reader on Apple iPhones to use my phone and apps that I download onto it. Furthermore, I rely on my doctors health applications so that I can independently review my health information and make informed decisions in my healthcare. With this app, I am having problems accessing my Health information, the app refreshes while I am trying to navigate using voice over gestures, and I cannot utilize the messaging feature. In many situations, it has taken me over 30 or 45 minutes to read important information such as my lab results and vitals. It should normally take about 10 or so minutes to do this. I respectfully ask that you make the changes necessary for this application to be compatible with voiceover, as this electronic application is one of the only ways that blind people can independently access their health records.
I thank you for your time and consideration reading this review.
I thank you for your time and consideration reading this review.
Show less
