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Way too many issues
I just read a review that clearly pointed out a major problem—and it was written two years ago. Yet nothing has changed!
You cannot reply directly to provider messages through Healow online. It is IMPOSSIBLE. Error messages come up every single time. The error messages state you’ve used characters that are not allowed—when you have not. You have to copy/paste your provider’s message into a a separate/new message in order to respond. As someone with a brain injury this forces me to spend more time on a screen than I can manage and is a nightmare. It’s completely unacceptable!
Moreover, Healow Mobile used to have a passcode just for the app itself. Now it demands I set a passcode for my entire device. I don’t wish to do that. It’s annoying and also unacceptable. You don’t get to dictate how I manage my entire device.
Why did you remove the app passcode? Not ok.
Fix these issues. I cannot believe someone wrote you a clear assessment TWO YEARS ago and you’ve done nothing.
That does not leave me confident in your managing my health data, at all.
Handle these problems.Show lessDisability Access Matters
No point to have app
Can’t communicate with the doctor. Can’t reschedule appointment can’t message or see anything. This app is pointless. The doctors office is now closed on fridays. Never notified of this can’t reschedule an appointment within 24 hours to avoid extra fees even though I’m trying 4 days in advance. Even the app can’t reschedule for you. The only thing you can see on this app is that you have an appointment scheduled. Any other things it claims to have as a feature it doesn’t. Even messages from the provider are blank. The developer of this app needs to lay off the drugs a bit to make a working app. Since the last time there was a issue they claimed to work on it. After the update all they did was delete more features. This is stupid. Lay off the crack ok. Get your head straight or just delete the app entirely.Show lessJoker Loco 562
Zero Confidence in Healow
My health care provider swapped from Follow My Health to Healow. Prior to the change I was not too fond of Follow My Health. Since the transition I can honestly say that in my personal experience Follow My Health is a Rock Star when compared to Healow. I can only assume the “low” in Healow stands for low bidder.
I initially gave up after multiple attempts to set up a Healo account to access my personal medical records. Recently (many months later) I made another attempt which proved just as frustrating and unsuccessful. Eventually support was received from my Medical Providers staff. Healow support is in my experience non-existent.
As to the Healow app’s content and ease of use. My experience thus far warrants Zero Stars ! I suspect Healow is in the profit business and not the medical records business. This patient’s experience allows Healow’s site was definitely not created from a patient’s perspective or needs. Their site does not even recognize my Primary Care Provider or The Medical Practice they service after requesting just that info !
With no intention to create a negative this has thus far been my personal experience. Hopefully one that Healow will consider to improve their service. If and when they were to make improvements I will post a retraction with a better score. Till then
I hope your experience is better than mine.Show lessPJJJK in MA
Don’t understand what most of you have Against security measures
I for one like the added measures. If you’ve ever had your identity stolen and your medical information and insurance used and then have to fight for years to clean it up you should be happy that they’re taking these extra subs to protect you so one extra strap may be frustrating but in the long run it could be saving you 1 million other stops. Love the doctors love the app and the security. With having stage four bone cancer that is now going to the brain barrier my left orbital socket and plate the extra measures are good for me and I take them every time because I am not having my identity insurance and all of that stolen again so I praise the app, five stars I’d give it 10 if I couldShow lessSurvivorKym
Terrible app: Missing functionality, confusing UI, and little active development
The user interface is super weird and doesn’t follow any of the best practices for mobile user interfaces. The interface looks like something from the early 2000’s and is a confusing mess. My doctor doesn’t use half of the features (because the doctor’s interface is equally bizarre and confusing) so this app is little more than a messaging portal. Even my lab results show up as a message because the doctor’s office can’t figure out how to use this thing. Even basic features like Apple Health integration is missing. Need to share your Apple Watch ECG results? Nope. Want to share activity? Nope. Doc wants regular weight check ins? Nope. This app is a prime example of why our healthcare system is a mess. Health orgs are paying too dollar for this hot mess.Show lessPreppieTechie
App is not accessible for visually impaired users
This has become the go to app for many of my healthcare providers. And because of that fact, this app needs to become ADA compliant. I am a visually impaired client and I use a screen reader, iOS VoiceOver, to navigate all apps. I cannot check my medical records, prescriptions, vital information or do anything with this app. I am also unable to share my medical records amongst my various providers. This is put me in a very precarious situation, healthwise. As previously mentioned, this is the go to app and my providers expect that I am able to provide them information using this app. It’s egregious that this app is not accessible. Also, the fact that I was emailed a response stating the fact that the app is not accessible, makes you liable. This app needs to be fixed. It needs to be made accessible.Show lessCallucin
Think app needs an update bc of iOS 15
Can login but initially it was not being able to make an appointment and view records. Didn’t try sending message via the app as I had no reason to do so. Eventually was able to make an appointment. But still trouble login to view records pops up. Deleting app and all you should do with an app not responding as it should has not helped. Update: been reading other reviews. I had a drive through Covid test and because of that, I was in the medical clinics system with Healow being available that I didn’t know at the time. Later after seeing that place used Healow, I was able to use my phone number with some information to get in via a web browser on my computer. Can’t recall if I input a password in account there, suspect I did. But do know I did not know my user name from the browser computer version. So the app. Frustrating to get in. Think I clicked forgot password but do know that I was allowed to use my phone to login and from there saw my user name. No idea if others use FirstnameLastnameBirthyear for user name. I wish I could recall when the password was made, likely it was browser version. Capital first letter of first name and Capital first letter of last name then 19- - birth year and no spaces. This worked for my husband too.Show lessPennybink
It’s a useful app when it wants to work
I like being able to connect to my doctor without needing to cal and monitor my lab results and medications on here but the app itself is extremely buggy. Right now I can’t even log in using my pin, it’ll take me to the Home Screen and then immediately back to the pin Lock Screen. After entering my pin again, it’ll tell me an error has occurred.
Not only that but messages never load properly, and you cant reply outright to any messages, you have to go in and create a brand new message to send out. The hit points of each button aren’t properly placed so you have to make sure you hit dead center (sometimes not even dead center) in order to click on certain names or access files. This is lack of basic design knowledge.
Overall the functionality and the UI design of this app fails in a lot of ways and I feel the only reason why this app even still exists is because it’s a necessity for patients like me to use. That’s not a good business practice at all. You’re doing less than the bare minimum of whats required to have a functional app. Whatever bugs you may have fixed generally end up causing more problems.
Please hire a team that knows how to integrate functionality into design.Show lessgarbagesquid
hacked? Patient data compromised? Doesn’t work, no support
I have an existing Healow account with my orthopedic Hospital (McBride orthopedic OKC). When I try to link into the account on the app or using chrome or Firefox on my laptop I get an eClinicalWorks error that the request could not be served due to an internal processing error. Also my wife has an upcoming appointment at McBride and they sent her a link to access the portal and that link gives the same error messages. We have tried this on two different windows laptops using chrome and Firefox and we have tried it on two different iPhones and one iPad. I have tried contacting the tech-support at Mcbride Hospital and they have no idea why it is not working and say it will be next week before they have an answer. No way to run a railroad!Show lessHopula
Frustratingly bad design
Like so many things in the American health care system, this app is a sprawling poorly organized mess, needlessly difficult to navigate and ultimately-give-up frustrating. Your incoming messages are on the landing page but how do you get to the thread of received AND sent? Not from there! And not by clicking on Messages either. No, you have to stumble on My Records and discover them buried there for some reason. Want to renew a prescription? You can do it if you know the secret (as in completely unlabeled) button 5 clicks deep from the main menu. Need to tell the app which pharmacy to use? Hope it’s not CVS because you will have to manually search through the list of EVERY CVS in the US, randomly listed, screen by screen, until you find your needle in the haystack. And don’t bother seeking advice on how to do this more efficiently: searching Help for the word “pharmacy” yields exactly zero results. Why would anyone make these boneheaded basic usability decisions? This app is like punishment for actually trying to perform basic healthcare functions online, as if your provider were yelling at you, “just pick up the phone, for God’s sake!”Show lessReal-Pro
