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Useless!
I use this app for my neurologist. Out of all the specialist I see, it’s one of the two most important! I haven’t been able to get an email response from my doctor’s office since 2017 via the app!
What you see on the app:
- Some of your records.
-you cannot open your lab results, or anything like that though.
- Maybe half of your medications that you take from other doctors.
- Appointments (this feature I’ve never had trouble with).
- As I mentioned that it’s been two years since I’ve received an email from my doctors office via the app or even to my personal email... I can’t tell if the office is even getting the emails from the program, or if the new MAs are even aware of the program! (This makes me miss the people that left office.) Or to be honest if my doctor is even aware of the program!
My pharmacy gets notes from my doctor to give to me about seeing him immediately, yet his front desk balks at that notion, so when I try to contact my doctor via the app to let him know... there’s always radio silence.
Then to make things worse, you cannot reply to an email thread. It has to be a new email. Therefore, no one can keep track of vital information such as seizures or anything of the like!
I wish my office would switch to a more efficient program, or that Healow would fix their glitches for the sake of doctors and patients alike.Show lessBallisticsGirl
Referring Dr Brown
I was in need of a new Doctor ASAP and found this group of doctors. I had such nerves about having to find a new family doctor. I came across the
Houston Primary Care group and was extremely pleased with the staff in Byron.
I made an appointment and was seen that next day. I am so pleased with the staff that I’ve worked with. I was afraid to make the switch, but I am extremely impressed with Dr. Brown and his staff. I was made to feel right at home, like I had been with them for years. From the front desk to Henry in the back office.
I would recommend this group and
Dr. John Brown to anyone who is looking to have a true Family Practice.Show lessTink 1966
Worthless
This app is a waste of time and effort. I can access my information by logging directly into the Healow website, but the app has no data. I can log into the app, but there is nothing there... no appointments, no lab results, no messages, nothing. I can see all of this information on the web so I know it should be there. Support has been unhelpful. They send emails apologizing and asking me for details about my problem. I tell them the problem over and over and over again. Their only answer is to uninstall and reinstall, which I have done 3 times. Still, the same problem of no data in the app. Last email, they want me to ask my doctor’s office to open a case with them. What? Are you kidding me? If you can’t solve this problem with one support ticket, how does a second support ticket solve anything. Don’t waste your time. The app does not workShow less7arheel88
New to Dr Smart... app is an awesome 1st step
After the worst transition from a great physician for over 2 years , to what I would say was beyond INSULTING new estab appt w/a PA yesterday, that was time wasted. The PA 1st stating a well known ADD med “didn’t exist,”then she “can’t find my history w/ this rx that I’ve been on for 1.5yrs...ergo, not going to refill or even reduce milligram, if THAT were the true reason she denied to write for 1 refill of an rx taken daily. She refused an antibiotic for severe sinus infection, stating “insurance won’t cover “, yet I have filled it in past w/out a problem? I left after 2 hours, w/ no progress & no refills. An antidepressant & ADD med taken daily that I’ll be out of next week, leaving me lost.I changed immediately to a Dr linked with app, if they care for patients as well as app assists, I will rest easy. It seems they do, we shall see. I have a great feeling about the Drs I will be linked to. Thank you for a great app.Show less27thLetter
Absolutely awesome
I like having this option to tell my doctor something that is on my mind that I might forget by the time I go for my appointment.
Sometimes it ends up looking like a chapter of a book, but it saves him time when I am there, bc he knows already and is prepared to take care of the problem. If I had not sent a message, I would be in the exam room longer, taking up some time that should be for another patient.
I did have a problem with not being able to send bc of commas, etc. after telling the receptionist at the office she gave me a phone number and I called, got it taken care of and now have no problem.Show lessDeafie_b
Notifications don’t work
When I’m writing messages back and forth to my doctor over a period of a couple days, it would be nice if the notification feature actually worked. When new messages from my doctor come in, I am not notified in any way unless the app is actually open on my phone and I am looking at it. If I am just using my phone as normal, I do not get any badge, banner, or sound notifications indicating that I have a new message waiting in the app. So really how is that helpful to those of us who use this app regularly with our doctors’ offices? It is really a waste of time to have to keep re-opening the app to check for messages from my doctor (which load very slowly) when I should just be able to receive those push notifications like any other app that I use on a regular basis. Please improve this!Show lessSmilingEyes222
Nice to have my information readily available
I feel bad for the person who can’t get it to work. Maybe it has something to do with area of the country???
Anyway, it works for me.
I have used many features. I can request an appointment or prescription refill. I can review my lab results. I can see upcoming appointments. That’s about all I need to do.
I have not needed to attach a file to send to my dr, so I can’t help the frustrated person with that. Hopefully, the app designers will correct that unfortunate dilemma, because sending info documents to doctor is a necessary and usual task.Show lessNicknamedddddddddd
Awesome app for those that live long distances from your Dr.
I have had pleasure of using the app since it’s inception. Just the ability to request prescription refills alone is Very accommodating. Having your clinical I.e, blood work results at you fingertip, doctors comments and suggestions on improving your healthy life imbalances. Doctor patient communication is enhanced allowing doctors to address patients current and possibly additional concerns or issues that he or she may get answers from dr on the portal. Access to : heath and prescription records, labs , schedule office visits, get referrals, etc... I live 4.5 hours away. Great time saving , informative app.. believe me not too many medical centers are progressive in their patient come first approachShow lesstroyalee
Not user friendly
For me the biggest and most frustrating issue in this app is it’s messaging feature. Besides the fact that you cannot use simple punctuation, like apostrophes, you also cannot reply to your doctors messages. You have to start a whole new message, there is no threading of conversation ability. With a special needs child we sometimes need to go back and forth about things. This helps avoid bringing him into the office where there are sick kids that could pass him germs. A simple cold has almost cost him his life in the past, as he cannot manage the mucus/congestion that comes with one.
Seeing records is difficult at best. Tests results come in, eventually. But not always in a timely manner.
Good luck with the app! I hope they make it better as it COULD be an invaluable resource. As of now, it’s just a pain.Show lessThe Mrs. Suttle
App Review
This app is absolutely terrific because of the ways that it works and because of all that it has access to. They should really look into making sure that the company that created this kind of app always keeps up to date with the ways that the medical field in general works, so that therefore, no matter if anything at all changes within the industry itself, then all doctors, regardless of the part of the medical field that they’re in will always be able to be up to date with everything as far in advance as possible.Show lessBilly Albornoz
