Don’t trust it! It is not real and never connects!
This app is not to be trusted! It does none of what it says it is supposed to do and in fact it does the exact opposite and HELPS spammers contacts me! It has never once given me any information. ALL INFORMATION FROM THIS APP IS FAKE and suddenly I can’t even log in. Now how is it that I could download the app on my own and now within the app it’s basically pointless? There seems to be no contact information for anyone concerning this app. What I do think I will do is show my experiences on every social medial platform and also have all of my friends and family who are huge in the content creating field also showcase what has happened. I have clear and precise evidence of these things, as a matter of fact I have everything. All the way down to the illegal acts as well. I at least will show you grace and not blast you on here and instead wait to go public or find one of the publications that write on Verizon and also Apple’s MANY shortcomings and HUGE SECURITY BREACHES ALONG WITH BROKEN PROMISES OF KEEPING OUR PERSONAL LIVES DATA SAFE. The only thing you’ve managed to successfully keep safe together I’d say would be the two of y’all’s savings accounts and your mouths closed when you know there is something wrong and instead wait until it hits the fan and you must tell. And that is sad!!!!
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Response from developer
Thank you for your feedback. We're sorry that you are having trouble with the Call Filter app. Please email us your phone number that you have signed up for Call Filter to callfilter@verizonwireless.com. We can check to make sure you are set up correctly. (7/15-4)
It’s certainly better than nothing
I just use the free version and have it set to the most permissive setting — it only automatically blocks definite spam and allows other calls, but tells you which ones are likely scams. True, it gives no info other than that, but at least if I’m trying to decide if it’s worth picking up or not, I’ve got a hint.
One thing to be aware of is that it will mark some calls from doctors or anyone at medical facilities (and some veterinarians, I see in comments) or other healthcare-related companies as possible spam. If you get a lot of calls from doctors or related to healthcare, leave this on the most permissive setting so the call will go through, even though marked as possible spam. I’ve *never* had a doctor’s call or similar get blocked automatically, but if I had a stricter setting, they would have been blocked. I communicate with doctors often enough that if I’m expecting an important call related to medical stuff I pick up calls marked as possible spam. If not expecting one, I may let it go to my voicemail, but that’s fine with me since likely not urgent in any case.
One thing to be aware of is that it will mark some calls from doctors or anyone at medical facilities (and some veterinarians, I see in comments) or other healthcare-related companies as possible spam. If you get a lot of calls from doctors or related to healthcare, leave this on the most permissive setting so the call will go through, even though marked as possible spam. I’ve *never* had a doctor’s call or similar get blocked automatically, but if I had a stricter setting, they would have been blocked. I communicate with doctors often enough that if I’m expecting an important call related to medical stuff I pick up calls marked as possible spam. If not expecting one, I may let it go to my voicemail, but that’s fine with me since likely not urgent in any case.
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Free Version Works Great
I am a longtime Verizon customer and I was enrolled in the free version when they set this feature up. I really appreciate a way to filter the calls as they had been quite annoying. I’ve had the free Verizon Filter app since inception and it works great. I have not tried the plus but for this Free version, I have been pleased with the basic functionality over the years.
It allows you to set up the risk level of calls and it definitely filters them showing they are potentially spam. You can definitely see the caller ID as the call is coming through and it allows the caller to leave a voicemail mail even though the call is filtered. You can unblock the number if it is not spam or leave it blocked.
Personally, I’ve been pleased with the free version. I’m sure the Plus does even more but for basic functionality - this works great and they have kept improving.
It allows you to set up the risk level of calls and it definitely filters them showing they are potentially spam. You can definitely see the caller ID as the call is coming through and it allows the caller to leave a voicemail mail even though the call is filtered. You can unblock the number if it is not spam or leave it blocked.
Personally, I’ve been pleased with the free version. I’m sure the Plus does even more but for basic functionality - this works great and they have kept improving.
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Response from developer
Thanks for the positive feedback!
Useless
It allows spam calls to come through and just marks them as spam. Verizon then wants money so that I can list off all of the spoofed the numbers that call despite these VoIP calls autogenerate a different number every time. Verizon is the most expensive mobile carrier in the US, and then wants to charge money for an app that is useless to begin with? If Verizon has the ability to identify and block probable spam calls, which they do why should we pay more money for them to not even block the ones that are probable spam. I am sure senior citizens are being scammed and are victims of identity theft due to these calls not being blocked. What kind of company allows criminals to steal from their customers when they have the ability to prevent it? Not a good one.
Update, well they updated the app. It still lets loads of spam calls through (more than it blocks). It also blocked calls coming from a doctor’s landline as “VoIP, and this is an office at a major university hospital. Without notification when it happened. They still want us to pay for the “better” service with this?
Update, well they updated the app. It still lets loads of spam calls through (more than it blocks). It also blocked calls coming from a doctor’s landline as “VoIP, and this is an office at a major university hospital. Without notification when it happened. They still want us to pay for the “better” service with this?
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Response from developer
Please email us at callfilter@verizonwireless.com. (2/22-1)
A Very Lonely APP
This APP appears to work very well for what you would think it was designed for. It does very well at blocking spam calls from reaching you. In fact it notified me 7 days ago about an incoming SPAM call. I opened the APP, looked at the number, googled it, and came up as SPAM. I have done this with most of the numbers it picks up. As i said, works very well.
So, the cons?
As I said, I opened the APP 7 days ago. TODAY I get another notice that the APP has not seen me for awhile? It’s an APP you shouldn’t need much interaction with! This has not been the first time this APP does this. I myself wondered if this APP was still working and opened to see that not only it was, but had a few Spam calls that the APP apparently never notified me of. No big deal, just pointing it out. This APP can go months without sending you notices, even when it blocks calls. Then out of nowhere start sending you “Call Filter Has Not Seen You For Awhile” notices; even when it has been only a matter of days!
Again, not a big deal for me, just saying; the important function of blocking calls seems to work fine, but notices? While I haven’t had an important call blocked; I don’t always get notices when it does blocks, and do get notices when the APP appears to be missing you, whether it has been months or just a few days.
So, the cons?
As I said, I opened the APP 7 days ago. TODAY I get another notice that the APP has not seen me for awhile? It’s an APP you shouldn’t need much interaction with! This has not been the first time this APP does this. I myself wondered if this APP was still working and opened to see that not only it was, but had a few Spam calls that the APP apparently never notified me of. No big deal, just pointing it out. This APP can go months without sending you notices, even when it blocks calls. Then out of nowhere start sending you “Call Filter Has Not Seen You For Awhile” notices; even when it has been only a matter of days!
Again, not a big deal for me, just saying; the important function of blocking calls seems to work fine, but notices? While I haven’t had an important call blocked; I don’t always get notices when it does blocks, and do get notices when the APP appears to be missing you, whether it has been months or just a few days.
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This never gives you the name of spam callers.
I hate that never provides who calling with the name or sometimes location
I was told I’d have a 30 day free trial for this update of call filter. It’s 3.99 after the fact when I got my first bill, I was billed a total of nine dollars and some change which means I never got the free trial and I feel that this should be a free program. You should never have to pay for spam protection from a company that you are using their service. You shouldn’t have to pay extra to be able to block these calls automatically and whatever other features it has that you have to pay, for it should all be free for this particular thing due to the fact that we get so many spam calls throughout our entire world. I could see if you were playing games or other items that would need to be purchased but to have Spam Block call have to purchase it to get a higher process of the Spam Block I disagree I stopped it. I took it off my phone because they overcharged me and I never according to what I’m looking at on my bill so goodbye to this program it’s not good at all
I was told I’d have a 30 day free trial for this update of call filter. It’s 3.99 after the fact when I got my first bill, I was billed a total of nine dollars and some change which means I never got the free trial and I feel that this should be a free program. You should never have to pay for spam protection from a company that you are using their service. You shouldn’t have to pay extra to be able to block these calls automatically and whatever other features it has that you have to pay, for it should all be free for this particular thing due to the fact that we get so many spam calls throughout our entire world. I could see if you were playing games or other items that would need to be purchased but to have Spam Block call have to purchase it to get a higher process of the Spam Block I disagree I stopped it. I took it off my phone because they overcharged me and I never according to what I’m looking at on my bill so goodbye to this program it’s not good at all
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Response from developer
Thank you for your feedback. We're sorry that you are having trouble with the Call Filter app. Please email us your phone number that you have signed up for Call Filter to callfilter@verizonwireless.com. We can check to make sure you are set up correctly. (9/19-1)
Nearly worthless
The app no longer shows a log of recent calls, even after uninstalling/reinstalling, hard reboot of iPhone, etc. The log is visible when logging into Verizon’s website, however. Meanwhile, Call Filter doesn’t let you block voice mail from specific numbers, like harassment calls from an ex. Those calls still go to voicemail. Only numbers previously identified by Verizon as spam can have voice mail blocked. Doesn’t matter if you have the free Call Filter or the $3.99 per month Call Filter Plus. Verizon support has no suggestion for a fix and just suggests permanently uninstalling the app. Which is fine. It appears to do very little beyond the standard iOS blocking function.
Don’t be fooled by Verizon’s quick responses to reviews. It’s all a show. The company arguably has the best network but the worst customer service. When working this issue, their support person was immediately baffled. The solution offered: They could help me uninstall the app and cancel the monthly $3.99 charge. No offer to get with a developer of the app to see why it’s failing, no answer on how the app’s call log is supposed to work. This is SOP for Verizon. For years, every interaction (no exaggeration) with Verizon customer service has been riddled with baffling incompetence.
Don’t be fooled by Verizon’s quick responses to reviews. It’s all a show. The company arguably has the best network but the worst customer service. When working this issue, their support person was immediately baffled. The solution offered: They could help me uninstall the app and cancel the monthly $3.99 charge. No offer to get with a developer of the app to see why it’s failing, no answer on how the app’s call log is supposed to work. This is SOP for Verizon. For years, every interaction (no exaggeration) with Verizon customer service has been riddled with baffling incompetence.
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Response from developer
Thank you for your feedback. We're sorry that you are having trouble with the Call Filter app. Please email us your phone number that you have signed up for Call Filter to callfilter@verizonwireless.com. We can check to make sure you are set up correctly. (5/1-1)
App says this number hasn’t contacted you recently when you try to report it as spam
This app is useless. I am so frustrated. Some days I can get over a dozen spam calls a day and when I report it as spam on call filter, the app says this number hasn’t contacted you recently. Really, they JUST CALLED. How can I click on the number, click on report to go to app then it says this number hasn’t contacted you recently. So how much are these scammers paying Verizon to make sure these numbers aren’t reported as scams. I am so angry! I have been a Verizon customer for almost two decades but this makes no never mind to Verizon to assist their most loyal customers. In addition, most other calls are reported as VOIP networks like Commio, IP Horizons and other VOIP providers. Does Verizon try to block these pesky VOIP vultures. H E Double hockey sticks NO!! So how much are these VOIP providers paying Verizon to let these scam artists continue to harass their customers? I am so over Verizon. As soon as my contract is up, I will research and find a cell phone provider that cares about their loyal customers. This app is useless and so is Verizon!
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Response from developer
Thank you for your feedback. We're sorry that you are having trouble with the Call Filter app. Please email us your phone number that you have signed up for Call Filter to callfilter@verizonwireless.com. We can check to make sure you are set up correctly. (3/13-3)
Charge for spam filter???
Well, honestly, Verizon, shame on you fir charging a fee-even a small one-for providing secure phone line. You ought provide that protection as part of your plans. Just sayin.... you are fleecing your customers. I fixed with a plan for my phone or, because of the increased spam, phishing, and blocked calls still coming through.... I'd so leave you just for this reason, alone. How about this idea: just stop offering " extra rewards" fooling your customers into thinking they are being "rewarded fir loyalty". Y'all have it, backwards. Give your customers the protection they hoped they could expect from you. Be the leader in this industry. Give THAR a try as a promo... see what happens!!! GIVE IT A TRY. GIVE PROTECTION AS AN ADDED PERK TO YOUR CUSTOMERS AND SEE HOW THE PEOPLE WHO ARE TIRED OF PHONE SCAMS AND WATCH THE CRIWDS FLIVJ TO YOU .
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The app is a scam - updated review
UPDATE TO MY ORIGINAL REVIEW: The developers contacted me and clearly didn’t bother to read my review. They asked me to send them my contact info so we can check I’ve set up the app correctly. There’s nothing to set up, and my complaints had nothing to do with the app working incorrectly. My complaint was that I will not pay for any features on an app that’s supposed to be included in my monthly cell plan. The developer response only further shows how out of touch Verizon has become with its customers. Definitely switching carriers!
ORIGINAL REVIEW: To get anything useful with the app, you have to pay. Very misleading for Verizon to say this is included with my already very expensive cell phone plan but then charge you for any of the features that actually make the app worthwhile. I’ve been with Verizon for over 20 years, but they just want to nickel and dime for features that should already be included. I’m so over it. I can’t wait to pay off my call phone and switch to a different carrier this year.
ORIGINAL REVIEW: To get anything useful with the app, you have to pay. Very misleading for Verizon to say this is included with my already very expensive cell phone plan but then charge you for any of the features that actually make the app worthwhile. I’ve been with Verizon for over 20 years, but they just want to nickel and dime for features that should already be included. I’m so over it. I can’t wait to pay off my call phone and switch to a different carrier this year.
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Response from developer
Please email us at callfilter@verizonwireless.com. (1/3-3)
