Well worth it
Yes, the service costs money, but it is well worth it. No one picks Verizon because they are the cheapest carrier, but you do mostly get what you pay for. Their customer service is second to none, and while they offer a free spam call notification service, this adds a lot more with filtering calls out entirely, and once set up correctly, an easy way to register (rare) uncaught spam and robot calls with the app using the “Share” function from the Phone app.
All in all pretty seamless. Eventually Caller ID will hopefully implement security, spam call centers will become subject to fines and legal actions, and this will become a built in feature on all phones. For now, it’s well worth the $3 service fee per month in saved time.
All in all pretty seamless. Eventually Caller ID will hopefully implement security, spam call centers will become subject to fines and legal actions, and this will become a built in feature on all phones. For now, it’s well worth the $3 service fee per month in saved time.
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Not effective
Ok, this app is getting a lot of bad reviews for the wrong reasons. This is a Verizon app and is for Verizon users. You have to setup in your Verizon account prior to installing the app or it won’t install properly. The basic app is free, while the app with extra features has a monthly payment.
Now, having cleared the air on that, why am I giving 1 star. The app is totally ineffective at stopping the most common type of spam call which is the spoofing of real numbers. I installed when the app first came out. I get about 10 spam calls per day. During the time I have had the app installed, I have received only one spam notification while all of the other spam calls have gone through thus stopping about 1%. I have the filter set at the highest setting for stopping spam.
I will keep the free version installed for a few more weeks to see if the blocking abilities improve. If it worked I might be willing to upgrade to the premium version, but not at this point. If blocking does not improve, I will uninstall the free version. With current capabilities the app is not even worth being free.
Now, having cleared the air on that, why am I giving 1 star. The app is totally ineffective at stopping the most common type of spam call which is the spoofing of real numbers. I installed when the app first came out. I get about 10 spam calls per day. During the time I have had the app installed, I have received only one spam notification while all of the other spam calls have gone through thus stopping about 1%. I have the filter set at the highest setting for stopping spam.
I will keep the free version installed for a few more weeks to see if the blocking abilities improve. If it worked I might be willing to upgrade to the premium version, but not at this point. If blocking does not improve, I will uninstall the free version. With current capabilities the app is not even worth being free.
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It works, however...
...to be able to get all the bells and whistles you need to pay $2.99 per line, which for our family plan is $12. I put the paid version on to try it for the family and all the spam and robocalls stopped. The problem is, when I signed up, it said that if I chose to add it to the family plan, it would be $7.99 total. When I tried to add it through the chat, I was told it wasn’t available and would be $2.99 per line. I pay a bill of $350 per month for 4 of my family members to be on the family plan. I don’t want to add more. (Btw, I compared T-Mobile to everything we have, and the prices were virtually the same.) So I have changed Call Filter to the free version and we’ll see how well it works.
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No way to unblock a number
For two weeks I’ve had someone calling that was went straight to voice mail. Every time I checked the call filter log to see if that number was in it and it didn’t appear to be there. I scrolled though the end list of numbers block an it wasn’t there. Today I figured out you could search and sure enough the number is blocked. Since the number is in their system as a global there is no option to unblock the number. I contacted support thinking I was missing something and I’m not. I tried turning off the blocking feature both in the app and under Apple settings. That didn’t stop it from blocking the number. I deleted the app. That didn’t stop the block. Turns out if you have it on your service plan it still is filtering calls. I basically have to stop blocking all SPAM numbers and blocked number to have one number to be able to call me. The ability to white list a number is critical!
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Should Be Free
I pay you $350 dollars a month. Make It FREE. This is ridiculous. That you, Verizon, have the ability to monitor this, what I would consider to be an illegal marketing strategy, of telemarketers changing and hiding their numbers so that they can ignore the “Do Not Call” rules put forth by the FCC, who in all honesty, should be doing much, much, more than they currently are to stop this shady business practice. Why don’t you put your boy Thomas (or Richard as most of us know him) in a commercial with some nerds and a giant version sign behind him getting some ice cream and talking about how annoying spam calls are then roll out this feature as a FREE service to ALL Verizon users and then steal back some of your market share instead of gouging your CURRENT CUSTOMERS by luring them into a free trial of something that costs $50 Per Year / Per Line! That’s just simply not good business. I can’t wait until T-Mobile and Sprint steal more of your members by offering this on the house, then maybe you’ll do the right thing.
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People are so idiotic
I think this app is a great idea! I see a few reviews complaining that they want to cancel verizon because of spam calls as if any cellular provider has anything to do with robo calls. No matter what carrier it’s the phone number that is getting the spam calls not the service provider. I’m sure it takes some type of technology to provide this service hence why you may have to eventually pay for the app. At least verizon is trying to help with the problem instead of saying just ignore the calls like you’ve always done. Some people have businesses and can’t afford to just ignore every unknown phone calls. Don’t listen to some of the moronic reviews, if you want a piece of mind give the app a try or just deal with unwanted calls everyday.
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Frustrating setup, but works great!
It took me over a week to fully set up this app so that it integrates with my iPhone. I’m not sure why I didn’t give up. But I’m glad I didn’t; one set up properly, this app works great. I was already paying for the advanced collar ID service, but all that did was improve the information that was Displayed with each car. This app actually stops the calls sending them to voicemail instead of annoying me all day long. It’s not perfect; but it is a significant improvement over life without it.
If you do purchase this app, take the time to read the instructions, the Q&A and the tutorial. Be sure to note the statement that it takes up to a minute for the feature to be added to the Apple Phone app. For me it actually took many tries over several days before the feature actually showed up in the settings for the Phone app and I was able to enable the call suppression feature.
If you do purchase this app, take the time to read the instructions, the Q&A and the tutorial. Be sure to note the statement that it takes up to a minute for the feature to be added to the Apple Phone app. For me it actually took many tries over several days before the feature actually showed up in the settings for the Phone app and I was able to enable the call suppression feature.
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Worthless!
This app is not worth even downloading. Verizon sends me a text saying I got a free 10-day trial, so I get the app. Come to find out it’s all to just get more money out of you every month. But it’s not really the main problem I have with it. It just doesn’t work, most calls just say ‘WIRELESS NUMBER or UNKNOWN NAME’ with no name ID whatsoever. The phone already does this so it’s not relevant in any way. Also the app part of this is not connected to the calls you receive at all, basically just another phone contact deal where you have to put in more information. I don’t have a problem with Verizon its great service and I have been with the company for years. However this app is useless and offers no benefits at all. Put a little more effort into this, so your customers actually want to pay for it. For right now I wouldn’t suggest even wasting your time or money on this.
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