Needs Improvement
Overall, the app is decent but it needs enhancements. I’ve noticed that if the filter is set to High and Medium Risk, it block numbers of folks stored in my phone. I’ve narrowed it down and noticed this primarily happens with my friends on the AT&T network. I had to adjust the filter to High Risk calls to avoid it blocking numbers of my friends. I would suggest to (a) research why this occurs with numbers on the AT&T network and (b) look into adding an option to allow calls from numbers saved on one’s phone in their contacts. My goal is to receive as little spam calls as possible, especially all the political calls that I am receiving. Please take this feedback and improve.
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Worst paid app does nothing clogs up VM
This app blocks incoming calls that are legitimate and calls that are spam are still coming through even though they are marked as potential spam and they fill up your voicemail. This app also does not allow you to Mark text messages and spam. It’s the dumbest app you can’t use it from your phone but have to manually go in and add the number as it won’t give you theNumber that just called so you can mark it as spam. And why is it that I can only block 10 numbers? This is a paid app. I would not recommend this app and I cannot believe that Verizon is not able to come up with a better user interface. I think I’m getting more spam calls now that I signed up for the paid version. Verizon will send you a generic message to see if it’s not working contact them but they know you can see the reviews that everyone is having the same issues. They won’t do anythingTo fix the app.
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3 stars for actually blocking calls lately lol
But what I hate about the latest versions of this app is now it notifies me daily that I haven’t “opened the app in awhile” and it “needs access to my contacts to enable” whitelisting. The app seems to be blocking spam well lately. I’m never giving Verizon access to my contacts, so stop harassing me already. The only notifications I want are when a call is blocked. If all is working well, I should never need to open this app after initial set up, so stop asking me to open it for no reason. This app shouldn’t require engagement. It should just do its job competently in the background.
I deducted a star because this stupid app is still bugging me every couple days because “We haven’t seen you in awhile”. What?! If it’s doing its job (which it misses quite a few known spammers), and iOS now lets me report calls directly from the stock calls menu, why do I need to visit this app? What nefarious data collecting is it doing when it browbeats me into opening it. Knock it off Verizon. Do the spam blocking job the FCC wants you to do without spamming the customer.
I deducted a star because this stupid app is still bugging me every couple days because “We haven’t seen you in awhile”. What?! If it’s doing its job (which it misses quite a few known spammers), and iOS now lets me report calls directly from the stock calls menu, why do I need to visit this app? What nefarious data collecting is it doing when it browbeats me into opening it. Knock it off Verizon. Do the spam blocking job the FCC wants you to do without spamming the customer.
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Reduce the number of steps to report spam
The current path on iPhone> 1) Spam Number > 2) click on the “i” circle icon > 3) Share Contact > 4) Search Caller Filter > 5) “...” Click on the 3 dots > 6) Mark as Spam > 7) Select Label > 8) Select Robo Caller > 9) Select “Add” to mark as Spam > 10) Click “OK”to confirm that the Spam Number has added to the spam list 11) Select Report Caller > 12) Select a category > 13) Select “Scammer” from the drop down menu > 14) Select “Report” in the top right hand corner to Report number > 15) Select “OK” to confirm report of number > 16) Select “Block caller” > 17) Select a Label > 18) Select “Robo Caller” from drop down menu > 19) Select “Block” in top right hand corner to Block a number > 20) Select “OK” to confirm that the number has been added to my block list
It takes TWENTY STEPS to confirm ONE NUMBER that is a Robo Caller to report as spam, add to spam and block list! That is only one number of twenty robocalls that I receive daily so is the app really that efficient at call filtering and reporting these robocalls?
@ $2.99 a month the app and customers paying a premium for this service deserve an easier way to deal with robocalls and this needs a major upgrade
It takes TWENTY STEPS to confirm ONE NUMBER that is a Robo Caller to report as spam, add to spam and block list! That is only one number of twenty robocalls that I receive daily so is the app really that efficient at call filtering and reporting these robocalls?
@ $2.99 a month the app and customers paying a premium for this service deserve an easier way to deal with robocalls and this needs a major upgrade
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Saves me SO many spam calls!!
I hesitated before opting for a call filter but I wish I had done it sooner!! Call Filter has not just saved me from answering robo calls, political calls, random surveys and who knows what else—-but most times I DON’T EVEN HEAR THE RING!! Can you imagine how peaceful your daily life can be without the almost constant interruptions by your phone ringing?!! Your wanted calls still come through. You won’t miss the call from that special person or the job you applied for—those ring through as usual. It’s the annoying spam calls that no one ever wants that Call Filter recognizes and prevents from getting through. No more interruptions at mealtime, or when you’re in the shower,…Call Filter is amazing!!
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Useless now.
Face it. The thieves and swindlers have outsmarted Verizon. Sometimes I get a 10-20 calls a day, no name, just American based #s, usually local. When you call back you get a non working number or a hang up. When I filter calls that show 'unidentifiable caller', or whatever, I miss calls from new clients that I haven't made a contact out of yet.
Frankly, we're done with Verizon. They're are so many USA companies that provide the same service for MUCH less, and they're more responsive to their CUSTOMERS. I LOATHE AT&T, but after we switched to Verizon the unwanted calls started IMMEDIATELY! They sold us out, period. And my word, the price has gone through the roof too.
So to summarize. Over THREE THOUSAND, unwanted calls annually. And a USELESS app that doesn't deal with them. They're crazy expensive. They sell our information. And now it's been revealed they take some of our hard earned money and give it to the monsters at Planned Barrenhood. Which seems crazy from a business standpoint, leave the brutality aside. You can literally put a number, then a dollar amount, on the killing of future customers!
Frankly, we're done with Verizon. They're are so many USA companies that provide the same service for MUCH less, and they're more responsive to their CUSTOMERS. I LOATHE AT&T, but after we switched to Verizon the unwanted calls started IMMEDIATELY! They sold us out, period. And my word, the price has gone through the roof too.
So to summarize. Over THREE THOUSAND, unwanted calls annually. And a USELESS app that doesn't deal with them. They're crazy expensive. They sell our information. And now it's been revealed they take some of our hard earned money and give it to the monsters at Planned Barrenhood. Which seems crazy from a business standpoint, leave the brutality aside. You can literally put a number, then a dollar amount, on the killing of future customers!
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Pay to have a blacklist
My iPhone blocks any calls I want it to Block why would I pay for a service to block calls. Government mandated call filteringThis is why part of this is free.
Verizon you're better off making this 100% free and just put advertising at the bottom like everybody else does.
Also make it so it does not spy on us or track us and give us a 100% guarantee that you don't read or download any of our personal information! You could add a Don't Block list for numbers we find your blocking that shouldn't be blocked. All we need you to do is filter calls at your end. Frankly speaking you don't even need the apps on our phone but it is a good way for you to make advertising money to support the service. Once the service is up it's mainly just hardware support at your end. Low-cost.
Verizon you're better off making this 100% free and just put advertising at the bottom like everybody else does.
Also make it so it does not spy on us or track us and give us a 100% guarantee that you don't read or download any of our personal information! You could add a Don't Block list for numbers we find your blocking that shouldn't be blocked. All we need you to do is filter calls at your end. Frankly speaking you don't even need the apps on our phone but it is a good way for you to make advertising money to support the service. Once the service is up it's mainly just hardware support at your end. Low-cost.
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Horrible!
First of all Verizon Wireless shouldn’t charge us to block these type of calls, it’s something that they have control over and shouldn’t allow these type of calls to come into their customers!….However since they don’t, what else are we left to do but get the app and pay for the service.
It worked seemly fine for a few weeks, if numbers came through I would go to the app and “block/report” them! There’s the option to allow certain numbers, and I have several numbers listed on that “allow” list. For some reasons it detects my grandma’s number as spam, so I had to put her on that “allow list”…however she would tell me that she tried calling me but yet I’d have NO missed calls!! Well, I just happen to be looking at my phone when she attempted to call and saw a quick flash up “call block”…and it showed her number!! This seems to be happen more frequently with other numbers, that are within the Verizon network as well!
I pay for monthly service for our cell service (way too high) and now paying for this service for it only to block the people I need to talk with most!! And there’s NO way of knowing that anyone has been “blocked” unless you happen to be looking at phone!
Verizon Wireless, do your part stop taking more money from your customers, fix the entire issue without charging us for this crappy service that doesn’t even work!
Sincerely, a customer for 19yrs!!
It worked seemly fine for a few weeks, if numbers came through I would go to the app and “block/report” them! There’s the option to allow certain numbers, and I have several numbers listed on that “allow” list. For some reasons it detects my grandma’s number as spam, so I had to put her on that “allow list”…however she would tell me that she tried calling me but yet I’d have NO missed calls!! Well, I just happen to be looking at my phone when she attempted to call and saw a quick flash up “call block”…and it showed her number!! This seems to be happen more frequently with other numbers, that are within the Verizon network as well!
I pay for monthly service for our cell service (way too high) and now paying for this service for it only to block the people I need to talk with most!! And there’s NO way of knowing that anyone has been “blocked” unless you happen to be looking at phone!
Verizon Wireless, do your part stop taking more money from your customers, fix the entire issue without charging us for this crappy service that doesn’t even work!
Sincerely, a customer for 19yrs!!
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Doesn’t Know I Have Verizon?
I have a screenshot now of the screen that greets me in this app saying, “You’re not connected to the Verizon network. You must be a Verizon Wireless customer to use Call Filter” with the word “Verizon” clearly visible as the cellular network I’m connected to on my phone’s statusbar. Clicking “Join us today” takes me to a webpage where I enter my number and encounter the error “You’re already a Verizon customer”. In other words… this app has no idea what it’s doing, and my subscription to Verizon’s call filter service is absolutely worthless as a result. Nice work.
My guess is that this app can’t identify a Verizon eSIM, and can tell that I don’t have a physical Verizon SIM in my phone. Every iPhone released in the last two years has had eSIM capabilities, and Verizon supports eSIM… so if this is the problem, they need to fix this. It’s long overdue at this point.
Considering that there’s a paid tier of this service, and both the free and paid tiers require this app to work… this is inexcusable. Good luck selling an app that doesn’t work, Verizon. You’d think this was AT&T by the way this [doesn’t] work.
My guess is that this app can’t identify a Verizon eSIM, and can tell that I don’t have a physical Verizon SIM in my phone. Every iPhone released in the last two years has had eSIM capabilities, and Verizon supports eSIM… so if this is the problem, they need to fix this. It’s long overdue at this point.
Considering that there’s a paid tier of this service, and both the free and paid tiers require this app to work… this is inexcusable. Good luck selling an app that doesn’t work, Verizon. You’d think this was AT&T by the way this [doesn’t] work.
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Response from developer
Thank you for you feedback. We're sorry that you are having trouble with your Call Filter app. The issue you are reporting is likely due to using an eSIM profile. Call Filter is currently not compatible when this device has an e-SIM as the primary SIM profile. Verizon physical SIM cards are required. Please email us your phone number that you have signed up for Call Filter to callfilter@verizonwireless.com We can check to make sure you are set up correctly.
BLOCKS LITTLE TO NOTHING
I would like to manually change my rating to 0 stars as it is warranted. I installed the Verizon Call Filter on April 24 on my iPhone 6S because I was receiving 3-5 spam calls per day. I had the Verizon rep assist me with making sure that all of the settings were maximized to filter out the most possible potential spam calls and the sensitivity level was set to the highest level possible. Well I would like to report that between April 24-May 27 I have had to manually block 42 incoming spam calls as opposed to the Verizon Call Filter blocking a grand total of 3. Yes that’s right a measly 3 blocked calls is the best that this inept, shoddy useless service could produce and to add insult to injury they have the temerity to charge $2.99/month for the service or should I say non service. Don’t waste your time or money on this totally useless service. It doesn’t work!
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Response from developer
Thank you for your feedback. We're sorry that you are having trouble with the Call Filter app. Please email us your phone number that you have signed up for Call Filter to callfilter@verizonwireless.com. We can check to make sure you are set up correctly. (5/13-1)
