Leave a Review PRIV
Can’t use the app
I tried a few months ago, and again now thinking they would’ve updated simple fix. I cannot search by city because the keyboard covers the options to select. There is NO way around it, I have tried it all. Please fix thisjq0987123
Needs improvement
I booked hair and makeup for a wedding in nyc last weekend. The hair literally fell completely before I left the hotel room. I had to recurl it myself. The makeup was subpar. I had blue eyeshadow to my brow, she didn’t do anything to my brows at all and the lashes were trimmed too small for my eyes. It was just a no. Vote of no confidence!Show lessSmfleet
Beware: makeup artists was a no-show and Priv did nothing to resolve
I would give zero stars if possible. DO NOT BOOK if your time or event is important.
I travelled to Baltimore for an event and used Priv since it was an easy way to book a makeup artist while away from my home city. My booking was at 5 pm. Several days before, the artist - Marquita - asked if my time was flexible. I explained my time constraints. Marquita said she might be a little after 5 and would let me know when she was en route.
After 5, Marquita was not on site but also not responding to messages. I contacted Priv and they did not reach out to their network to offer to send another option. They said Marquita could come 90 minutes late. When I said that was unacceptable, asked me if I wanted to cancel and that was the end of the support. Marquita messenged at 7 pm (my event start time) and lied that she had communicated with me as she worked with clients throughout the afternoon - I hadn’t heard from her in over 24 hours. Not showing was one thing, the lie and lack of integrity was an insult.
The whole experience was unprofessional and a complete disappointment.Show lesstinatheehawk
Great app
Great customer service when I have questionsDjdudnqal
Canceled my appointment hours before event!
I scheduled an appointment with PRIV a week in advance for a blowout for my daughter’s first freshman year PDC dance. The dance was on a Sunday evening at 7:00pm and there was a picture party at 5:00pm. I scheduled her blowout/hot tool style for 2:00pm. I sent a text to my confirmed stylist, Terrence H. At 8:30am on that Sunday morning just confirming our appointment. I also included a couple of photos of what my daughter wanted her hair to look like. I received a text at 11:05am from PRIV canceling my appointment, but the message said they were looking for a replacement stylist that was equally as talented as Terrence H. Then at 12:23pm….just hours before her event on a Sunday….PRIV sent another text saying they were unable to find a replacement stylist. The text ended with “apologies for that”! Needless to say, my daughter was devastated. Beware!Show lessAlphakiller571
Professional
Tomm is very friendly and flexible with his time.calm-om
DO NOT RECOMMEND
I booked a week in advance knowing things would be crazy because of the holiday season. 1 1/2 days before my event I was cancelled on with a simple “apologies we are fully booked” Of course so will not find anyone at 8:20 pm the night before my event during one of the busiest weekends of the year.TKKfb
Extremely pleased with my look!
Very happy and satisfied with my final look. Ford is an excellent makeup artist. She is also very personable and engaging. Would definitely recommend to anyone!Nikki_nik21
They canceled 24 hours before my event leaving me with no options
I got a single text message less than 24 hours before my event informing me they canceled my makeup artist and had no replacement. That was all the communication they sent, just a random text, leaving me without any options to find a new makeup artist. It was Friday afternoon at 3pm. I called every makeup studio I could find in my area (Newport Beach). But everything was already booked for the weekend. I had made my appointment at least a month in advance. So, I guess I’m doing my own makeup now…..Beware!! Would not recommend this app or service!! You’re better off booking direct with a studio or salon, where you won’t get some anonymous text canceling at the very last minute with no apologies or options.Show lessMichelle92625
Fabulous!
These people were fabulous! After scheduling my services they were in touch by text to make certain all details were correct. The day of the services scheduled, having never done anything like this before, I was a little concerned no one would show. The stylist was there as scheduled and I do not have the words to describe what this precious, talented, and confident lady brought to our day! It was my son’s wedding day and quickly became quite chaotic. She did 8 hair styles ranging from children, men and women’s styles. Lauren was the calm in the storm. What an angel. I am forever grateful to PRIV and Lauren.Show lessstaceyjamesrn
