Leave a Review Harvard Pilgrim
Terrible App
This App is useless. None of the functions work. I don’t understand why it even exists. It’s not helpful.lovehateweggies
Useless
The app either won’t allow a logged-in user to access Eligibility and Benefits information (showing a page that reads “Restricted”) or kicks the user out to a web-browser log-in that is equally useless for mobile browsing. Stick to the desktop log in and hope you don’t need anything when you’re not in front of a computer.Show lessallthatjazz1979
Can’t log in
I’m sure it’s a good app, but it won’t let me sign in. I’ve done the basic trouble shooting tips and it’s a bug because I can login on the regular website no problem. It sounds like I’m not the only one with this issue. Quality should come first.LifeproofConnor
Error logging in for weeks now
Worked well for a while but continual issues and server errors logging in for weeks now make the app useless.JediPy
Good concept poorly executed
I’d love to like the app more but not sure who your DevOps are but man they need a cash course in building a functional mobile application. Try to add my primary care - nope she doesn’t exist there, but wait I found her under your provider search. The office I go to is listed for care. Search for the same provider on the web? Nope doesn’t even exist there. Running 2 databases that don’t sync correctly? Yikes. Click my providers name, Error 500. Couldn’t make the connection required to retrieve this data. Come on guys this isn’t rocket science. Fix your application for once.Show lessCodexElite
App broken - again
I see a 6 month old review that said the user gets a message that they are offline and can’t log in. The developer replies that the issue has been fixed. Well now I have the problem.
The app has limited functionality to begin with but at least I can view my claims. Now I can’t see anything. Please fix!Show lessBeantownFlyer
Developer Response
We understand your frustration and appreciate you bringing this to our attention. Connectivity has been restored to the app. As we continue to enhance your experience, we’re working diligently to resolve any issues like this that may reoccur. Our team is here to help with any questions or concerns. Please visit our Contact Us page to find the best ways to connect: https://www.harvardpilgrim.org/public/contact-us.Doesn’t let me log in. Error message.
Used to work okay with only general info. Now it won’t let me log in at all. Says I don’t have an internet connection (I do). I tried uninstalling and reinstalling but it still doesn’t work. Frustrating to have to access only on my computerriaronnie
Developer Response
Thank you for your notification and we apologize for any inconvenience. Connectivity has been restored. If you need immediate support you can log into our website from your mobile browser or visit our Contact Us page to find the best ways to connect: https://www.harvardpilgrim.org/public/contact-us.Couldn’t log in
It just kept telling me my device is not connected. Useless.Toodlefan
Can’t even pay my bill…
It’s an ok app… I’m able to look at my plan and my cards but I can’t pay my bill or even renew it if I need too. It really needs to get an upgrade or at least make it be able to let’s us pay our bill In the app.smilegurl
Developer Response
Thank you for downloading our app. We appreciate your feedback. We've forwarded your suggestions to our Product Development team and will be reviewing them as we continue to enhance your experience. If you'd like additional support, our team is here to help. Please visit our Contact Us page to find the best ways to connect: https://www.harvardpilgrim.org/public/contact-us.App Broken
Please fix your app! When I try to log on, I get an error notice that my device is offline. It is not because I am able to log into other apps just fine. I love this app when it works.
UPDATE: I received a response from HP and the app has been fixed! Thank you!Plegal
Developer Response
We’re thrilled to hear you’ve been loving the app. Unfortunately, we had a glitch occur that has since been resolved. We encourage you to please give the app another try and leave a new review if you feel inclined.
