Leave a Review Harvard Pilgrim
Extremely Limited
The app runs fine and isn't janky, but that's about it. There is not much at all you can do on this, there isn't even a "contact us" page on hereclarktj
Developer Response
We continue to update our app thanks to helpful reviews like this one. We will connect with the team about adding a Contact Us page. If you’d like to provide additional feedback you can always contact our member services team by calling (888) 333-4742 TTY: 711 or sending a secure message through our member portal.Can't even log in
After working fine for about a month, the app no longer allows me to log in. Every time I try it presents me with a "Your device appears to be offline" message. I can log into the website just fine on the same device. Updated iOS, disabled TouchID - nothing.Zorkus
Developer Response
We really appreciate you alerting us to this issue. It has since been resolved. Please give the app another try and leave us a new review if you so feel inclined.The app says my device is offline and can’t login.
This app is effecting my mental health.MattIn603
No longer working
This app was pretty great until it randomly stopped working. Upon trying to log in, I am met with an error message telling me “your device appears to be offline”, despite it most assuredly being connected to WiFi. I receive the same error message when attempting to use cellular data as well. I am positive it is not an issue of connectivity as every other app on my phone works fine and I have had this same issue in different locations - thus using different WiFi networks.Show lessBunzilla6
Developer Response
We’re so happy to hear you were enjoying the app. You were correct this was not a connectivity issue on your end. We had a glitch occur that has since been resolved. We encourage you to give the app another try and leave a new review if you feel inclined.APP stopped working
Keep getting error message saying app is offline.TYJXN
App not working
Looks like it’s not working with iOS 14.4.2. I am getting pop up staring device appears to be offline when it’s not.
I tried deleting the app as well as shutting down the phone. Nothing works.CoachGrumpy
Developer Response
Thank you for notifying us of this issue. It has since been resolved. We encourage you to please give our app another try and tell us about your experience.Doesn’t work
App keeps saying the device is offline when it’s clearly not. Happens when trying to log in all the time. Can’t access my info from this app.Only1Change
Developer Response
Thank you for notifying us of this issue. Unfortunately, we had a glitch occur that has since been resolved. We encourage you to please give our app another try and tell us about your experience.Benefits and remaining deductible
The benefit area is not helpful and doesn’t provide details. My old BCBS app was so detailed with what was remaining with each of the deductibles it was awesome. HP needs some work to do.RDH#1
Developer Response
We continue to update our app thanks to helpful reviews like this one. We will connect with the team about your proposed enhancement areas. If you’d like to provide additional feedback you can always contact our member services team by calling (888) 333-4742 TTY: 711 or sending a secure message through our member portal.Great Improvements
The new updates to the app are incredible! Everything works smoothly and information is easily accessible. Highly recommended! A+Icemanbp10
Awful
Really appreciate the CONTACT US LINK YOUR APP IS MISSING. This app is as useless as your ridiculously absurd insuranceChevy2500HD4x4
