App Difficulties
I have been very happy with Daily Look as a whole. The items I have bought are some of my favorite pieces in my closet. However, I have problems with the app itself. The app doesn’t respond to scrolling. Whenever I go in to change box delivery I can never scroll down to the options below the calendar. I always end up going to the website in my browser to do what I need to do. When my box preview comes, the “preview box” button freezes, and I have to shut down and re-open the app multiple times for it to work. If this app cannot function in the very basic way that users need to manage their accounts and boxes, what is the point of having it?
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Worst Subscription Service and App
While I usually avoid writing reviews because I’m Mobile Product Owner and acknowledge the difficulty in creating meaningful designs and experiences within a mobile app, I was shocked by the poor UI and lack of features compared to DL’s competitors in subscription clothing services. There is a sheer lack of transparency and intuitive design regarding the box creation workflow, reviewing items in your box, and tracking order history. A few recommendations for your Product team to consider - add filtering and sorting to your Styling tab, allow users to “like” styles or place in a virtual closet to inform their stylist of their taste, add descriptions to styles, provide better transparency to the ordering process (there are only two statuses currently), allow flexibility in dates to request orders, update your copy to be less transactional, allow users to zoom and see multiple photos of items placed in their box, if users request items be removed from their box then honor it, order history should document both the order received by the user and returned to DL, confirm what items were returned and provide a final invoice, and lastly make your Stylist more human (whether they are or not) by actually responding/acknowledging feedback and providing a more personal approach. Unfortunately, this killed the experience for me and I have decided to cancel.
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Response from developer
Hi, Thank you for your feedback! We value hearing from our clients. We apologize that you did not have a great experience using our app. We just released the ability to favorite a look so that you can provide your stylist with more details about your style. Also, we are actively working on improving a number of the things you've mentioned. If you have any other feedback or concerns about your experience please feel free to email us at feedback@dailylook.com or if you have any questions specific to your box send us an email at customerservice@dailylook.com
Login doesn't work
Facebook login did not work on app nor mobile web. Made an account on mobile web, now app is refusing to acknowledge the account and is spitting out a password j valid error. Deleted the app.
Love the service, but app is Meh
It would be great if we could heart/like/pin looks as feedback to our stylists. I’m not sure the purpose of this section otherwise.
I love the most recent update allowing box review in app - maybe add a “attach photo” feature for the feedback so the stylist can see why something isn’t flattering.
Living in the middle of nowhere this service is great for helping me find beautiful clothes without driving >3hrs.
I love the most recent update allowing box review in app - maybe add a “attach photo” feature for the feedback so the stylist can see why something isn’t flattering.
Living in the middle of nowhere this service is great for helping me find beautiful clothes without driving >3hrs.
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Used to be good
Old what happened. My first box or two were great and it has been downhill ever since. The looks are not customized like they advertise. Multiple times I have sent entire boxes back because they did not match my style, and was still charged the ‘styling fee’. Quite often my sizes are wrong. They seem to push certain brands also. And don’t get me started on sending the boxes back. You used to be able to just put it in your mailbox. Now you have to go track down a UPS store or drop box.
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