Scheels Visa Card User Reviews

Scheels Visa Card

First National Bank of Omaha

Finance

Reviews Summary

Positive highlights

🏆

This app hasGreat customer service

💳

This app hasEasy to use app and credit card

🎁

This app hasExcellent rewards and perks

🤝

This app hasLoyal and satisfied customers

🛒

This app hasSeamless in-store shopping experience

Negative highlights

💰

This app hasHigh interest rates

🔒

This app hasIssues with login and authentication

🔄

This app hasFrequent app updates causing problems

📉

This app hasUnexpected credit limit reductions

🔍

This app hasLack of transaction search and sorting features

🚫

This app hasAnnoying pop-up ads for the Scheels app

⚠️

This app hasUnreliable app functionality and crashes

🕰️

This app hasSlow response times for customer service and issue resolution

Top reviews

Most RecentHighest RatedLowest Rated

Interest too high

The card is good. I like the points I received back from Scheels. The only bad thing is the interest rate is so freaking high on this thing and they will do nothing to lower the interest even though companies have the right to do that so if you get the card and you use it for the rewards and pay it off all the time, it’s OK but if you have a balance, not a good card

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Mxzyb

5 months ago

Response from developer

We appreciate you taking the time to bring your concerns to our attention, and you may rest assured they have been shared appropriately. If you would like to see what options we may have available for the interest rate on your account, you can call us at 888-530-3626, and our Specialists will be happy to help.

Payment- setup

I needed to update the routing number on my account and nowhere in the system. Does it allow me to see what the routing number is so I proceeded to call your customer service and after three hours on the phone off and on I still am at square one, not knowing if I have the right routing number on my payment supposedly, they have deleted it however, I followed all of their instructions and deleted the lovely app and then reloaded it, and my payment information is still in there, which I have no way of knowing if it is correct or not, so your system stinks that you are not allowed to see the routing number of your payment to know if it is correct that is why you got one star

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T buy

7 months ago

Response from developer

We are sorry to hear about your experience, and you may rest assured your feedback has been shared appropriately. To resolve this issue, we would recommend selecting 'Add new external account' when scheduling your payment, and putting in the updated routing and account information. Once the payment posts to your account, any previously saved routing and account information will be deleted automatically. If you have any other questions or concerns, you can always call us at 888-530-3626.

Can’t wait to get rid of it

Let me be clear. I love Scheels. I have spent thousands there. I finally agreed to get their credit card. I have had this credit card for some time now. I have never missed a payment. Payed it off once to zero, then used it some more. They have lowered my available credit twice now. I know it’s their right to do so as they see fit. I don’t care though. Once it’s paid off I’m done.

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Mongojaxon

a year ago

Response from developer

We appreciate you taking the time to bring your concerns to our attention, and you may rest assured they have been shared appropriately. If the decision is made to lower an account's credit limit, a letter is mailed with the factors that led to the decision. If you have other questions, or have not received this letter, you can always call us at 888-530-3626 and our Specialists will be happy to help.

No better service

I stopped in with my 9 year old grand daughter & my 6 year old grand son to buy them some winter gear for school. The gentleman that helped us was STELLAR! He got down on their eye level to talk to them both, measured their feet for boots, helped them in their decision on coats, snow pants, gloves, gave them high fives & let them know they were important in helping him help them. We played a little basketball in the arcade, shopped the candy section & picked out some goodies & headed out the door with the finest shopping day EVER!!! You all rock at what you do & this is where life & shopping are all smiles:)
I wish I knew the name of the guy that helped us but unfortunately I don’t. I would love to give him credit for a job well done. God knows who he is so May he be blessed this new year ahead.

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4myPam

a year ago

Response from developer

We're glad to hear that you received excellent service at the Scheels store. Unfortunately, FNBO, who manages the Scheels Visa Credit card, does not have the ability to assist with kudos for the service you received at a Scheels location. We would recommend reaching out to the store directly. If you have any questions or concerns about your credit card, the Scheels Visa Card mobile app, or the Scheels Visa Card website, you can always give us a call at 888-530-3626, or submit a secure message after logging into your account from our full website.

Customer service

This bank has outstanding customer service unlike any other bank. Thank you

Sparky4play

a year ago

Response from developer

We're glad to hear you've been receiving excellent service! Thanks for the 5 star review!

Accounts to make payment from

I wish I could have 2 accounts to pay from so I wouldn’t have to type in all account information if I want to pay from a second time.

*69Tag

a year ago

Response from developer

We appreciate you taking the time to bring your concerns to our attention, and you may rest assured that they have been shared appropriately. If you have any other questions or concerns, you can always call us at 888-530-3626.

Easy

Phone call was with real person that was easy to understand and was very quick!

thirteenmama

a year ago

Response from developer

We're glad to hear you received excellent service! Thanks for the 5 star review.

FNBO reduced my credit limit without warning

My credit limit on this card was dropped from $7700 to $550 suddenly and without warning. My payment history on the account at the time was current. My credit score was hurt because ratio of debt load compared to credit limit increased.

Tsirek1

a year ago

Response from developer

We appreciate you taking the time to bring your concerns to our attention. If the decision is made to lower an account's credit limit, we will send a letter to the address on file explaining the factors that led to the decision. If you have any questions, or do not receive the letter, you can always give us a call at 888-530-3626 and our Specialists will be happy to help.

Login errors

Since the last iPhone update I have been unable to login and or make payments from my app , I’ve tried deleting app and reinstalling and now I can’t even log in , guess I’ll just call to make payments or close the card account !

W.Shepherd

2 years ago

Response from developer

We're sorry to hear that you're having trouble logging in to the app! To help resolve this issue, can you give us a call at 888-978-5296?

Not worth it

I was led to believe this card gave 0% interest on all purchases over $500 but that’s only to Scheels purchases. The return seems minimal for having another credit line open and I wish I didn’t open it. Just got a late fee of $29 for missing payment date which is my bad but in general I don’t suggest this card

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Papatrick hammertime

2 years ago

Response from developer

We're sorry to hear that the card doesn't meet your expectations, and appreciate you taking the time to bring your concerns to our attention. If you would like to see what options we may have available for the late fee, you can also give us a call at 888-530-3626 and our Specialists will be happy to help.