MyDolphin User Reviews

Maytronics ltd.

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Bluetooth Connectivity

The whole program for connecting bluetooth is completely wrong. This is an issue all across. I will be sending an email right after this review because something so simple shouldn’t be doing this.

Oakland tkrkskan

3 years ago

Response from developer

Dear Oakland tkrkskan, We're sorry to learn of the issue you have encountered within the app. We would like to get the chance to look deeper into the matter and provide assistance. Could you please contact us at Dolphin.app@maytronics.com? Thank you!

Connects to power but does n it t recognise unit.

S200 settings seem to have wiped, robot needs to be activated every day. Tried to adjust settings with this app but it failed to find my robot. Tried a number of things, resetting, off/on device/robot/power disconnect/reconnect, but no result. Also, old barracuda left pool sparkling & clear, this robot does not clear sediment, pool has been cloudy ever since. Expensive, and unfortunately not operating as well as my old barracuda.

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Kfitz84

3 years ago

Response from developer

Dear Kfitz84, We're sorry to learn about your experience. We would like to get the chance to provide assistance where we can. Could you please contact us at Dolphin.app@maytronics.com? Thank you!

Why bother?

Did someone hire their 14 year old nephew as a programmer? Connectivity is terrible.I can accidentally connect my phone to some old headphones from 45 feet away. Why is this so difficult? Functionality is terrible, and a no point is there a link to an instruction manual that even tells you what the buttons are. I don’t need videos. I know how to place a pool cleaner in a pool. I know how to remove one from the pool. You don’t define or explain the buttons or their functions anywhere on your app or a website. Please fix this — it’s been years.

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Docmoore

3 years ago

Response from developer

Dear Docmoore ,We're sincerely sorry to learn that you feel that way regarding the App. We would like to discuss this matter further with you so that we could get a chance to make it right with you and provide assistance. Could you please reach us at Dolphin.app@maytronics.com? Thank you!

Problems resolved

I have had issues but the developers provided a fix. Since then it works consistently. With iPhone 12 Pro the Bluetooth connectivity is great with the ability to connect and control from over 10m.

Bigredroosta

3 years ago

Response from developer

Dear Bigredroosta, We're sorry to learn of the issue you have encountered within the App. We're here to assist - could you please reach out to us at Dolphin.app@maytronics.com so that we could take this matter further? Thank you!

Very poor

The quality of the app and the device itself (M500) is shockingly bad for the price you pay. BT connection is extremely slow and often the app has to be killed and restarted to get it to find the robot at all. Frequently in the app it doesn’t maintain scheduled cleaning programs and you often see a “\n” in several places in text (software devs know what this means..) Somehow it gets through quality testing. Step it up Maytronics or fire your software dev team.

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Footleg

3 years ago

Response from developer

Dear Footleg, We're sorry to learn that you feel that way about the app. We'd like to get the chance to discuss this further with you so that we could provide assistance on the matter & learn from your feedback. Could you please reach out to us at Dolphin.app@maytronics.com? Thank you!

Need more time

Great product. But app really lets the dolphin down. It needs to be able to clean for 4-5 hours I think. Sometimes your want it to run during the night and 2.5 hours is not long enough. Specially the people with over hanging trees.
Also a notification that’s it’s finish on your phone would be good feature. That way your prompt to go change it and clean it..

Another feature I would like to see is a home for the robot. An area where it sits protected but when timed to run again and clean it will drive 1.5 meters and drop into pool..

Would be a great feature

All n all great product

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Sincronex

3 years ago

Response from developer

Dear Sincronex, Thank you for bringing this matter to our attention, We would like to get the chance to discuss this further with you so that we could learn from your feedback and provide assistance. Could you please contact us at Dolphin.app@maytronics.com? Thank you!

Clunky but functional

As a tip for those pulling their hair out from Bluetooth connectivity issues while hunched over the power supply - first try deleting the app and reinstalling (or Settings-myDolphin-Bluetooth). iOS added some Bluetooth permissions which may block the app by default if you installed it a while ago. I think it’d be great if the app indicated whether Bluetooth permissions were an issue rather than having users go bananas.

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Wozzr76

3 years ago

Response from developer

Dear Wozzr76, Thank you for bringing this matter to our attention, Should you require any kind of assistance, you're always welcome to reach out to us at Dolphin.app@maytronics.com. Thank you!

Cleaning - no mode

Why is this app suddenly shows cleaning no mode? I can’t change any mode at all and also the clean cycle time. Everytime I try to choose a mode it shows error!

Disappointed Connectivity

3 years ago

Response from developer

Dear Disappointed Connectivity, We're sorry to learn that you feel that way about the app. We'd like to get the chance to discuss this further with you so that we could provide assistance on the matter & learn from your feedback. Could you please reach out to us at Dolphin.app@maytronics.com? Thank you!

The worst customer service ever

For years I had a Polaris to clean my pool with never an issue but after owning it for 15 years I thought it was time for some new technology. Boy am I sorry I chose the Dolphin. I have had nothing but trouble. The app doesn’t work on an iPhone. I cannot get my dolphin to register any cleaning modes and all customer service told me after the usual delete and reinstall the app was my dolphin was purchased a year and a half ago and it’s out of warranty. Needless to say I live in the northeast and only used it for one summer before these issues. It’s clearly an app issue because my pool company was able to get it to work on their Samsung phone. I’m so disgusted.

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Melanie Devito

3 years ago

Response from developer

Dear Melanie Devito, We're sorry to learn that you feel that way about the app. We'd like to get the chance to discuss this further with you so that we could provide assistance on the matter & learn from your feedback. Could you please reach out to us at Dolphin.app@maytronics.com? Thank you!

Not working

After this recent update the app doesn’t work I have tried everything and still not working

ifukanreadthisur2fknclose

3 years ago

Response from developer

Dear ifukanreadthisur2fknclose, We're sorry to learn about your experience until now. We would like to get the chance to assist where you haven't been already and learn from your feedback - could you please contact us at Dolphin.app@maytronics.com? Thank you!