Leave a Review Sundance Now
Absolutely the worst customer service
This is absolutely the worst customer service I’ve ever experienced. There’s no way to call. The only way is email and it takes two or three days to hear from somebody. there was a glitch on their website so I could not cancel so I sent an email requesting cancellation several days before I was due to receive a charge. However, the fact they received my email and responded they did not cancel so I was charged. It took me two weeks to get the charged removed. They should not be allowed to charge you if there’s no way to contact customer service no chat no phone no texting only email. The app itself is awful.Show lessads1478
Update
I subscribed to this through Roku and the app doesn’t work very well. When I tried to add shows to my watch list I kept receiving error messages. I couldn’t find an alphabetical search and the rewind button is a joke. I have a subscription to AMC+ and didn’t realize that several of the titles overlap, so I wasted my money on this. Regardless, the Sundance Now standalone app on Roku needs to be fixed.
I wanted to add that the problems are definitely with the Roku app, not Sundance Now. I just replaced my device with an Apple TV 4K and the app works great. I was able to add shows to my list with no problems.Show lesscmm472
App Doesn’t Recognize Subscription.
I have used the app before with no trouble. I tend to subscribe and cancel as shows pop up I want to watch as there never seems to be enough content I want to watch to justify an ongoing subscription. When I went to resubscribe this time, however, it was a disaster. Every time I try to play a show it asks me to subscribe (which I’ve already done through iTunes subscriptions on my phone). My phone then tells me I’m already a subscriber and won’t let me resubscribe or play the show. I contacted SundanceNow support (and waited two days for an answer) to discover this is a known issue and that I would just have to sign up directly with them. Pay again. Go back and cancel with apple and then maybe they would issue a future credit for time lost (time I had paid for where I couldn’t actually watch anything because their system doesn’t work). Say what?? Fix your app or take it off the App Store. At the very least warm potential subscribers about the hassle of this known issue.Show lesssundance(apparently not)now
Casting Issues- otherwise amazing content!
When casting to a device (TV) the option to go into the casting options for the episode disappears. When you try to get back to the screen controlling forward, backwards, and CC options, the only was is to click play on the episode and the episode starts over from the beginning. You then need to go back to where you were in the episode. Never starts from where you were watching. Which can be a bummer if you were only trying to go back 10seconds. Even if you pause and come back later to watch the episode starts from the beginning. Also if you are trying to watch the next episode you have to manually go in and select the play option for the next episode to start instead of automatically loading the next one. It’s nothing major but something to look into making a little better! :)Show lesshailstorm8393
AppleTV app is awful
1. The app does not indicate which episodes you’ve already watched nor does it pick up where you’ve left off if you don’t finish your episode (once you figure out which episode you last watched, of course). Every episode starts from the beginning
2. There is a bar at the top of the screen that is completely inaccessible. It has fun things like “search” and “account settings” and divides things by film, series, and collection. Swiping up doesn’t get you there so I’m not sure what to do. It’s possible that it is designed for a touch screen, but my TV isn’t a touch screen so I can’t access it.
3. Episodes automatically continue to play until stopped manually. So if you fall asleep, they’ll just play until you wake up or the power goes out.
4. You have to turn on the closed captions for EVERY SINGLE EPISODE. There doesn’t appear to be a universal caption setting (though I admittedly can’t access my setttings, so maybe there is… who knows)
Please fix these simple issues! Every other streaming app does this stuff, get with the program! I’ll be canceling at the end of my trial period if it stays like this….Show lessMadMama74974
App does not recognize subscription
I wasn’t aware of all the bad reviews for this app until I immediately ran into problems after subscribing. I am currently on the free trial for a specific show I was really hoping to watch(discovery of witches) since I’ve seen the ads recently. However as soon as I click on it to watch, it says I need to subscribe. Well I’m already subscribed, but the only option is to click on the plans to see what it says. So I click on the subscription and lo and behold it says I’m already subscribed. So what exactly is the issue here? How are people even capable of watching if it doesn’t recognize your subscription? Based off reviews, it seems like it’s been a problem for not even months, but years. Please fix this!Show lessJessieWes98
Unstable App on iPad
As others have written, Sundance features great programming. I like the shows so much I’ve taken out a year’s subscription. However, the app itself leaves much to be desired. I’ve had to delete and reload the app at least once a week in order to get it to work. I note the app seems to have problems only on my iPad Pro; the app works reliably on my iPhone.Show lessJustJack4711
Junk
This app would not play any video while my phone was connected to my tv. Which makes it pointless. And yes, I have a supported device. On top of that, when I contacted customer service to ask them to cancel my subscription and refund my charges, I was told the subscription would be set to cancel, but due to their refund policy I wouldn’t be offered a refund. Ridiculous. I received zero value from this app, and zero service from their customer service. Not to mention the fact that there is no option within the app or the website to cancel my subscription myself. There was no choice but to send an email to customer support and wait.
All around junk. Skip this sub par app and its worse policies.Show lessAnnannannannannieeee
Great shows but terrible app interface
The show I watch, every time I open my show, the labels say it’s season one but the thumbnails shown are from season 4. I have reflux on season one to open it. Also, when I pause the show and the phone goes to sleep. When I come back, even moments later, the app resets the video back to the beginning. I have to slide to the last place I was to continue watching. Lastly, trying to slide the video to the last location you only get one shot. If you don’t judge it right the first time the slide doesn’t work a second time. Terrible app interface.Show lessMelissaMomma316
Disappointing
So many bugs. I’m trying to watch a show and it does not track my progress throughout any episode. It will glitch and the voices/sounds from previous parts of an episode will play over current scenes. If I don’t finish the episode, it will start over. Also, I can’t move the bar at the bottom to find my spot, because I’m using an iPhone and the dot to move is directly under the bar used to close apps... I just can’t. It’s so disappointing.Show lessalisonpost
