Leave a Review Sundance Now
Good content hampered by buggy app
Signed up to catch the second season of Exeter and really enjoyed the selection of programming, BUT continuous problems with the app led me to just give up. Random shutdowns and restarts, plackback issues, limited access to your account preferences and your “my list” content disappearing are just some of the frustrating issues you’ll deal with constantly. If they manage to properly integrate their channel with the app I would consider resubscribing but with so many content subscriptions to choose from now, a buggy interface like this will quickly take you out of the race.Show lessthemattjackson
Developer Response
So sorry for the trouble. Send us an email at support and we will be happy to assist.Nice surprise
I bought this app just to watch A Discovery of Witches, which I’ve now watched four times because it is that good. My unexpected new favorite is the Swedish show, The Restaurant, which is not ordinarily my thing, but now I am on Season 2 and anxiously checking for new episodes. I had intended to cancel after watching ADOW, but there are enough good shows to keep me here for now.Show lessFasonya
More shows
Overall the app is fantastic. I was drawn to it because Discovery of Witches and then watched Riviera. Both of which were excellent. I can’t wait for season 2 of both of these shows. I have reached out to customer service and found that I received a response within an hour from ‘a real person’. Even though I was initially on the fence about this streaming service I have found that I am thoroughly enjoying it. 4 stars because I wish they had larger selection..... so I am keeping my fingers crossed.Show lessDaizy's Mom
Bogus
I downloaded this app to of course watch some shows in to see how the app was I even signed up for a membership and was supposed to get a seven day free trial however after signing up and picking my plan I was still unable to view anything on this app. The app kept telling me I needed to sign up for a seven day free trial and knowing that I’ve already done this I just assume maybe I should restart my phone however that did not work and it still has not. I remove the subscription from Account and deleted the app and so how was still charged for it. The Apple support doesn’t think I should get a refund. I don’t want to be charge for something that doesn’t work.Show lessJayhawk312
Developer Response
Please contact support@sundancenow.com for further assistance with this.Like all hooks...
I decided to try the Sundance Channel to start because of two shows I was interested in that said could be streamed now with 7 day trial service...the hook...“Star Trek Discovery” and “A Discovery of Witches”. Started the trial and what, NO “Star Trek” and once into the episodes you do not yet have a “skip intro” button...much disappointment. But saving it was “A Discovery of Witches” which was everything that I thought it would be (can”t wait for the next season) and the unexpected shows and movies I also watched.Show lessDakota Shepard
Just wish they had a better selection of movies
I started a free trial and downloaded the app solely to watch A Discovery of Witches after seeing a preview for the series on Instagram that piqued my interest. The app’s interface is nice and easy to use. It works perfectly on my iPhone. No problems at all. I find the website tends to take forever to load videos on my MacBook. I just wish they offered a better movie selection.Show lessLiz187187
Great Customer Service
I have had a wonderful experience with Sundance Now. Their customer service is personable, engaging, & compassionate. You aren’t sent through an automated process, but have the opportunity to speak with an actual person. They saved me 20% on my first year. They also have unique programming you won’t find on other streaming platforms. Such a great experience all around!!!Show lessallhislove
Do not fall for the “free trial”
This is the WORST streaming service ever. Run away - Run far far away.
I signed up for the free trial directly on their website- to do so you have to enter your credit card info, but it says you can cancel at any time during that 7 day at no charge. The very first time I try to use the service I select the “log in” (via the Apple app) but it only brings me to a loop where I have to enter my Credit Card info before I can stream. I go back to the website and confirm my account is showing up to date and then contact support via email about the issue (note - they do not have any other way of contacting them). It takes them 2 day of my 7 day free trial, for them to respond. By this time I’ve already reentered my credit card with Apple so I am able use the “free days” and the response is only confirms that I am going to be double billed and that my direct account has been cancelled to avoid double billing. Great I guess, but I had also advised I was concerned because not all my devices are Apple and I was not able to log in to the service on any other device without this stupid “give us your cc information” loop. The response is to tell me I have to log in and not “apply for service”.... I’m not a moron, I know the difference!?!? After a few days of back and forth via email with no resolution I decide this service is just not with it and cancel my Apple payment/account as well, with 2 days left in the “free trial”. Then low and behold, the minute after my “ free trial” is up I’m billed from my cancelled direct account. When I log into that account it tells me the account is not active and if I want to log in further to see my account information I will need to give them my credit card information. Oh hell no......
Anywhere you try to get resolution the response is to “contact support” via email which I’ve been doing for over a week now. Now I’m stuck trying to resolve this with the BBB and getting them blocked by my credit card company.
Please do yourself a favour and stay away from this headache of a serviceShow lessCalicoJo
Developer Response
Please contact support@sundancenow.com for further assistance.Needs Offline viewing/downloading option
I’m a new user. The selection looks great; I’ve been a fan of the Sundance Channel for a while now.
The app appears to be user friendly and intuitive so far.
When will offline viewing/downloading to device be available. I and my wife travel quite a bit and we’d love to take these great movies, shows, and documentaries with us!
Definite 5 star rating when that functionality is added.Show lessHsbbba
Quality shows
Great writing, riveting dramas!Cinder345
