Leave a Review Sundance Now
Love the content
I really love the content on Sundance but the app is crap. The next episode doesn’t play, often the episode I’m trying to play does not play. For example I attempt to play season 2 episode 1 and season 1 episode 1plays. It’s very annoying.mmmnnbhgvghh huhh
Bad deal
I was offered a year pass to sundance now for the cost of $30 , being that im in quarantine i took it for more tv options , now im 3/4 months into the year i paid for and the app does not allow me to use it , im using sundance now on roku , i have tried every option including their customer service wich is nonexistent, so let this be a warning to the consumer if you pay sundance now for use of a year sundance now will not honor the year and will not respond to countless emails sent to them , just respond with robo text and they win your money , you will only feel cheated , DONT WASTE YOUR MONEY ON SUNDANCE NOW APPShow lessJjjooorrrgggeeee
Decent content HORRIBLE app
Apparently I can only watch 1 Episode of each series and then the app crashes every single time I try to go to the next episode. Tried watching in Apple TV and it worked for a bit and then it would do the same thing to the Apple app... even though every other network and Apple show works just fine and now i can’t even open the app without it crashing and forcing me to restart my whole phone. 6 hours into the free trial and I’m already cancelling. Definitely not worth the headache and I’m definitely not paying for the headache.Show lessMilk murder
Free trial - yeah right!
Useless app. Garbage. Check the reviews. How can it average 4.2 when 75% of 2020 reviews give 1 star! And complain about the horrible customer non-support. Plays on the phone but you cannot get the picture to mirror on your tv screen. The audio comes through the tv but the tv picture is black. The same when you try to run from phone through a lightning to HDMI cable to your tv. The result is audio only to the monitor, a black picture, the picture only on your phone. They should advertise it as a radio app.Show lessUncle Jed 73
Started off ok, went downhill from there....... unhappy customer.
I subscribed to this app for a specific television show. I would say for the first 6-8 months, the app worked fine. I hadn’t watched any programs on the app for a while and when I tried to watch a new show on the app, a pop up came on that asked me to start a free trial. I contacted the company about this through their support email. For 2 months, I received nothing but automated email messages saying that they received my “ticket”. I was still being charged the monthly subscription for an app that DID NOT WORK. Finally, after many automated emails, I received another email that said my subscription had been canceled but if I wanted to continue using the app, they would give me a free month. I decided to just let the app stay cancelled because of the terrible customer service I had received. And NOW my Apple account has been charged AGAIN for this app that was cancelled! I cannot seem to contact anyone from this company in any way except automated email. I am VERY unhappy! This company has terrible customer service and they are not reliable! After telling me my subscription was cancelled, they are still charging me for the app and it does NOT work! I want to talk with a person via a phone call but there is NO way that I have found that that is possible!Show lessmommyof3thatsme
Sunsets forever
Sundance Now space is a great place for films art and documentaries space eyes think that Sundance needs to improve the Apple little bit more. Because the first time I have tried Sundance Now space I thought that it was really great, because I love to listen to films on Sundance even on the TV space because I feel like Sundance has a great collection of films series and documentaries space I love watching the Sundance Now app I love also another thing. Please update your app more often space maybe everyone can also give it five stars space because I looked at all of the reviews you guys don’t have five stars so I am the only one that is giving it five stars.Show lessJoedejong.mister horror?
Hardly works
I would love to watch some of the awesome shows Sundance if featuring but the app hardly works and it won’t stream on my AppleTV. Not sure if I will continue after the 30 day trialParis at Night
Subscription
I signed up for the free trial. Went in to cancel it, had already been charged $7.51. Cancelled it and sent an email asking for the $7.51 to be refunded to my card. Received an email two-three weeks later saying they hadn’t forgot but with COVID 19 they were behind, if I still had the issue email them back. So I emailed back asking to make sure it was cancelled and to ask for a refund of the $7.51. (I literally only watched one episode of some dumb show and decided to cancel.) low and behold, they just took another $7.51 out for the second month!! There is no customer service number I could find, just the support email. This is ridiculous.Show lessS-maple
Paid for a year subscription and can’t access anything
I paid for a year subscriptions and for the first couple of weeks I could login without any issues. After that, every time I login and try to watch a show or movie it says I have to signup for a free trial! I’ve tried everything, deleting the app and downloading again, logging in on different devices and I get the same free trial pop up. Very frustrating! I sent an email to customer support (because I can’t locate a contact number) but at this point I’m regretting my purchaseShow lessKees_18
Only one episode in and FAIL
I downloaded the app and was so excited to watch a much advertised show, “Discovery of Witches”, and the first episode did not disappoint, but this app sure did! I was only able to watch the first episode and then nothing else would play. Not another episode of the same show or any other show, movie, or documentary, nothing. I thought maybe it was a glitch and emailed and messaged on Instagram the Sundance Now account, no reply. I also wondered if it was something to do with the free trial so I had my husband sign up but now nothing works on either account. It is so disappointing to have seen so many good reviews of the shows and movies but not be able to watch them. I will for sure be canceling and not spending any money on this poorly engineered app.Show lessNellgreen2
