Leave a Review Sundance Now
Good but needs some work.
I have a new subscription to the app and love the content. However, the fact that it doesn’t keep up with where you are on a show/movie is absolutely mind boggling. It starts over every time. It’s so irritating, I don’t even know if I can keep watching. I have to memorize where I am and try to get close. I’ve never seen another streaming app not keep up with where you are. Fix this and it will be great!Show lessSdr1031
Good content unreliable service/app
I would love to subscribe longer and watch a bunch of these shows but 9 out of 10 times “couldn’t fetch the video” is getting old quickly. Also when loading through the TV app from Apple it doesn’t go to the episode or even starts the episode it takes me to the overview and I have to search for the show and then the episode. Every. Single. Time. No thanks. I am glad 7 days were free.
And wow. In the settings there is a button for “do not sell my information” what’s of course switch off. Are they serious???Show lessSteSim
Won’t recognize my subscription
I love this app, and it worked great on my Roku, but when I switched over to using it on the mobile app, I signed up for a new subscription. Now every time I log in and try to play something it shoots me a message saying I need to sign up. Then I click the plan I’m already signed up for and it say you are already signed up, but it still won’t let me play anything. Therefore this is a severely poorly constructed app, and I am quite disappointed and will be cancelling my subscription unless this bug is fixed.Show lessThe son of Neptune
Frustrating!
I wouldn’t know how this app works because I ended my free trial the day I got it. I signed up on my phone and everything seemed normal so I downloaded the app on Apple TV, logged in and tried to play my show. It again asked me to sign up for a free trial so I put my credentials in once more and it tells me I already have a trial going, then I get a failure message.. I restart the app, delete and re download and still the same story. That’s annoying but whatever I log in on my computer and it starts the show. Great! First episode ends and I get yet another message, “you have great taste! Sign up for a 7 day trial to stream shows,” this time with different monthly pricing than when I originally signed up. Again, I try my credentials but the message prevails. It’s not worth this much hassle - don’t waste your time!Show lessKaimarra
FRUSTRATED!
I downloaded the app and purchased an annual subscription because I wanted to see the show Discovery of Witches (the series was good). The app worked for about two months before it crashed. Now, every time I attempt to watch a show, a message pops up for me to purchase a subscription (as though it’s doesn’t acknowledge I have an annual subscription that does not expire until August 2021). So for giggles I select the annual subscription option and a pop-up box actually came up and said I was already subscribed!!
I’ve logged out of the app, changed the password, uninstalled, and rebooted my phone numerous times and the app still doesn’t work. I’ve left an email to address the issue which went unanswered. I’ve contacted APPLE who confirmed my account is in good standing and even they were perplexed as why the app was not acknowledging my active subscription. There is no customer service number for Sundance so it’s quite upsetting my email went unanswered.
I’m very very frustrated at this outcome.Show lessShereeres20pebz
Shows are good app does not work well
The shows on the app so far have been really good, I have enjoyed them. It is really frustrating it does not remember where you stopped the episode. It starts over from the beginning every time so I have to fast forward and figure out where I was last. Please fix the bugs. I will continue to use but if bugs are not fixed I’ll have to cancel.Show lessnodoesnotcast
Don’t do it!! You’ll be stuck paying forever
Been trying to cancel for many many months- following their directions to cancel only leads to running in circles with broken links and getting nowhere. Billing my telephone and they tell me cancel thru the app. No option to cancel on app!!! Sent numerous emails with no response. Feels like I’m being scammed. They are still taking $7 out of my account every month with no end in sight. Worst experience ever. Pretty much ending up paying over a hundred dollars for a vampire show - worth it?? I think not! Buyer beware for sureShow lessvamp-fan
Allow downloads
Why can’t we download the movies just like Amazon Prime and Netflix?Adam500
If only the app let you access the great content!
When it launches, it's clunky and nearly unnavigable. Several key features either don't perform or are missing altogether (e.g. resume watching), and interface annoyances like specific season episodes being "swapped" with the same numeric episode from a different season. (And the need to replay the channel bumper after every single app pause? Ridiculous.) A truly abysmal app offering in 2020, a year when a functioning app would take off due to extended home viewing opportunities.Show lessmegcouch
App is terrible!
First time I tried the app, was great for about 2 mos. No problems. 3rd month, every time I trie to open it to watch something it would take me to the “start your free trial now” page and wouldn’t open even though I wanna as a subscriber for 3 mos already. I closed the app several times, rebooted my phone, deleted the app and rebooted my phone... nothing worked. So I deleted and unsubscribed. 4 mos later, I try again using a different email. First episode of a show played... then nothing else would play. Not the show I was watching, not even random shows I’d pick from the homepage and tried to play. Once again I’ve deleted the app and won’t be subscribing. FIX YOUR APP!!Show lessGenialola
