Leave a Review Sundance Now
Sundance Support…WHAT SUPPORT?!?
I PURCHASED A YEARLY SUBSCRIPTION FOR THE APPLE APP SUNDANCE NOW IN JANUARY.
ISSUE: Out of the blue I suddenly could not view ANYTHING on the IOS APP. .....almost TWO MONTHS AGO NOW. When attempting to watch anything-a pop-up window comes up ASKING ME TO JOIN IN THE 7-DAY FREE TRIAL.
STAGE IM AT:
Right away I “EMAILED sundancesupport.com”; was ISSUED A TICKET #.
STATUS:
NO ONE HAS ADDRESSED, TROUBLESHOOTED, RESOLVED MY ISSUE OF PAYING FOR A YEAR SUBSCRIPTION AND NOT BEING ABOUT TO USE SAID SUBSCRIPTION FOR NEARLY TWO MONTHS NOW.
MY OWN TROUBLESHOOTING:
Tried EVERYTHING I could as a paying customer:
1) emailing support repeatedly due to no resolve for a very long time
2) requesting a full refund
3) REPEATING #1 & #2
SUNDANCE’s RESPONSE:
“I’m sorry for the long delay”
“We are working on the issue but we currently have a huge amount of account holder’s issues with the IOS App and not a lot of staff right now”
“I’m sorry for the long delay however
we assure you that your ticket will be worked on”
“We apologize for the long wait times in resolving your issue-however, due to COVID-19 & a large amount of tickets-we will get back to you as soon as we are able”
“BLA…BLA…BLA”
Oh my goodness. I subscribe to a vast amount of Apple Streaming Apps and I have NEVER BEEN PUT OFF FOR TWO MONTHS. EVER.
RESOLVE:
STILL WAITING!!!!!
I WILL NOW HAVE NO OTHER RECOURSE BUT GOING TO UPPER MANAGEMENT OR BBB OR A STOP PAYMENT ON MY APPLE PAY…IF THIS IS NOT RECTIFIED OR RESOLVED SUNDANCE NOW!
SUNDANCE HAS’NT HAD THE COMMON COURTESY TO A PAYING CUSTOMER-OF AN OFFERED RETRIBUTION IN THE FORM OF A REFUND, OR ADDING TWO MORE MONTHS TO MY YEAR PAID SUBSCRIPTION ETC…LIKE ASAP.
IN CONCLUSION:
THIS IS MY LAST DITCH EFFORT OF TRYING TO GET HELP FROM SUNDANCE SUPPORT BY Using THIS PLATFORM. HOW PATHETIC IS THIS. SAD. NOW THIS ISSUE WILL BE TURNING INTO MUCH BIGGER ISSUES. AND IN READING MORE OF THE REVIEWS...LOOKS LIKE I AM NOT THE ONLY PAYING CUSTOMER. MANY OTHER PEOPLE ARE EXPERIENCING THE EXACT ISSUE WITH THIS COMPANY.
I DO NOT WORK AS I AM DISABLED HOME-BOUND AND IN CHRONIC NERVE PAIN IN MY SPINE & LEGS. THEREFORE TIME IS ON MY SIDE TO INVEST IN THE RESEARCH OF MANY DIFFERENT AVENUES AND PLATFORMS AND OUTLETS FOR SUPPORT-TO FILE THIS COMPLAINT. SHAME ON YOU SUNDANCE.
~BelleShow lessBelle#2
Great Content, Buffy App & No Support
I have enjoyed Sundance Now for a coke of years but the experience has been hobbled by continual and myriad problems with the app, whether on the iPhone or Apple TV.
Last night I canceled my subscription after Sundance Now suddenly failed to recognize my subscription. I wasted nearly an hour in three devices, trying everything including logging in and out and deleting and reinstalling apps. Nothing worked. And I had just been charged for another month the very same day!
This is very disappointing because I like the breadth of their catalog and have spent some time mining the shows and movies that appeal to us.Show lessKencamper
Great shows, Wish I could watch them on TV
I’m sorry I even got the trial. Had I known how frustrating trying to get Sundance Now on any TV app would be, I never would have gotten into any of the shows I started during the trial. I wouldn’t have even done the trial. I’m having serious regrets for spending money on this app that I can only watch on my phone or if my computer is hooked up to my tv. Can you watch through Prime? Kind of. Not all Sundance Now content is available when you’re watching it on Prime and it’s not the Sundance Now home screen when you go in that way. It’s supposedly available on google play app on your TV. I couldn’t find Sundance Now on there. I have an iPhone. iPhones don’t cast to TVs. Plus it’s inconvenient to have to cast or watch on your phone for any prolonged period of time. And I can hook my computer up to my TV, but that means I can’t be on my computer if I want to watch anything on Sundance Now. Again, super inconvenient. I have no idea why there isn’t a direct Sundance Now app on smart TVs. I do know I will definitely not be renewing unless that changes.
They have great content, but so do a ton of other apps that are much easier to stream on your TV without having to access it through your phone, computer, or middle man app.Show lessSlavic Slav
Sundance Should Be Ashamed
I get that this is a new app and the company wants people to subscribe but they are going about it the wrong way. When I went to sign up for the free trial, it made me choose the most expensive billing option in order to continue. When I went to cancel before they charged me, I couldn’t cancel my account in the app. When I went to Safari to cancel it through the actual website, it kept redirecting me to the app. I had to delete the app, log on in Safari, then delete. They
could’ve put a “cancel membership” link on the app, they just didn’t want to.Show lesssamislamajama
App seems to forget subscription status constantly
I was excited to download this app and subscription, but am sorely disappointed. I signed up and provided my billing information, yet each time I try to watch a show, the app prompts me to subscribe. I’ve logged in, verified my billing info - yet the message persists. I contacted Support and have heard nothing back. Unless they get the ability to actually watch shows to work consistent, this is an incredible waste of money.Show lessAllieRoja
Clunky app
The app is basic and frustrating.
It doesn’t go to the next episode automatically - you have to pause and go back to the series to select.
Sometimes it doesn’t even show you’ve viewed an episode so you know where to pick up.
When browsing, it goes back to home page constantly as if you have to start all over when all you want to see is the trailer for a drama.
It has shut down for no reason.
The forward/backward are clunky or not available.
If you come out of the app to check your email and go back in, the whole app has to reload instead of just popping up where you left off.
It needs a lot of improvement to compete with Netflix.Show lessshowseeker
Without Question, the Worst Customer Experience Online
I have been a subscriber to Sundance Now for over 3 years, but have now had FIVE intermittent periods during which the app refuses to play content while I am logged in. When I have written to complain and ask for a fix, I am issued a “trouble ticket,” some of which have taken weeks for a reply. The fact that this massively frustrating issue and interaction is apparently happening frequently to multiple users, never with so much as an apology, and certainly no subscription refund or extension, is an absolute abuse and a shame.Show lessHen'sMom
Won’t let me cancel - DO NOT SIGN UP FOR THIS!
I’ve been trying to cancel Sundance Now for two years. Instructions abound online about how to do this, but they’re all broken. It appears as if you have to cancel from the same device you signed up with, and the only thing I can think of is I signed up on a Roku I got rid of last year. I can’t cancel on web, on the app, on my Roku Stick on my TV, nothing. And nobody will get back to me. Why on Earth won’t they just cancel something a customer is begging to cancel? Awful customer service. Don’t sign up unless you’re ready to make a lifetime commitment.Show lessJeeeeeeeeeen B
Great content, playback needs some work.
Once I locate the show I was watching, it’s great. Every show ends, I must get out of whatever else I am doing, click the x in the upper right corner, click the next show, and turn the volume down or it’s at full volume. It would be nice to automatically move to the next episode and keep the volume the same as the last show. It would also be nice if I didn’t have to search the last show I was watching.Show lessNaqedchic
Sundance Now takes my money and doesn’t give me access...
I was really excited about the content. For a while things were good and I enjoyed the options on Sundance Now, but for the last few months, probably more(tv break) I haven’t been able to access the shows. I am logged in and I keep getting the “sign up for access” when I select a show. I pay every month for the access and spend more time sending emails to get it fixed with very little reply, than I do having access to any show. I am so unsatisfied. It’s too bad because there are some really good shows.Show lessAhdnsvdjf
