Leave a Review Dolly
Awful!
The movers were amazing! My grief is that if you quote a certain price in my case a 2 br 1300 sf (which my unit was 950) you should accommodate a truck size that would accommodate that size space! A small van was used multiple trips and the job wasn’t even finished! I had to move the rest myself thanks to a good friend with a pickup truck Over the course of 2 more days (Sat & Sun)! This should’ve been a very easy move and completed on Friday as scheduled! When I moved into my prior unit that I was in currently in the movers were in and out within 2 hours! With Dolly service it took 4 hours and half wasn’t even done! Again this is NO FAULT to the movers they were amazing it’s Dolly and your estimated truck type and size based off the sq your preparing to move! I will not use this service again! I don’t typically leave negative reviews but this experience was horrible and I can’t afford someone else having the same experience! Moving is stressful enough as it is and when you can’t depend on a moving service to help ease that stress that’s disappointing! AGAIN this is not the movers fault it’s the service “DOLLY”! Total waste of money and time. After this experience with your service I wish I knew the movers directly because I would’ve paid them directly and avoid your service all together!Show lessCK Recent Move
Inefficient and unprofessional
Initially this sounded like a great cheaper, no frills loving service, and maybe it can be, but my guess is that it’s highly dependent on the movers you end up getting. The two guys I got started by guaranteeing (based off my Dolly form and the pics I uploaded) that everything could fit in a van rather than a box truck and assured me this wouldn’t be an issue. Well it was, only the biggest pieces of furniture fit and I was left to move about half of my apartment by myself in the following days. They complained the entire time about how many stairs there were since the app does not define the number of stairs that constitutes one flight. They moved very slowly to the point I almost missed my loading dock window at my new apt. They did not ask where furniture should go, but just left everything wherever they wanted. To top it all off, one of the movers drove off with my mirror because he forgot he had it in his car and they rushed off before I had a chance to look through everything. After all this it has taken two months for Dolly to even respond to my claim about the mirror when it could have been a quick fix of the guy turning his car around and returning it. No apologies from anyone. And I still don’t have my mirror yet.
Tl;dr NEVER using Dolly again.Show lessBklynBorn92
Terrible experience
I had a terrible experience using Dolly. Before I scheduled it, I called their customer service to ensure that I would be able to ride with the mover in the truck. I am a college student and I was moving just a few things from one apartment to another. I was told by Dolly customer service on 2 separate phone calls that I would be able to do so. I then was told once a helper was scheduled that he was not allowed to have any passengers in the vehicle during the move. I called him and he was very rude and dismissive, which made me feel very unsafe to have him load my belongings into his car. I tried to gain some further clarification from customer service, but they were changing their story and beginning to sound fraudulent and scam like. I told them to cancel my moving trip immediately (which they did) and to refund me for any canceling fees that may be applied. Dolly seems to be a very poorly ran moving service, with very little resources for customer inquiries, and set up to get money out of people once signing up for the app in any way they can. I have been charged a cancelling fee and I have not received a phone call to confirm that they are refunding me, which they told me they would. Very poor service and unreliable helpers. I would never recommend Dolly and I am considering some serious actions to get my refund.Show lessnever use dolly
They don’t care
Basically if you want an unemployeeable person to show up to your house and to trust with your belongings hire a dolly because you’ll get a dude that don’t know what he’s doing to show up.
I’ve had 10 different people complete work for my company because we used dolly when we got in a pinch and needed help to complete work for our customers earlier this year. I’ve since stopped using them. I’d pay $100 for 2 hours of labor Each time.
Out of the 10 guys, only 3 we’re good workers. The other 7 were a lot of things but none good. The other 7 i hired, I don’t believe could hold down anytype of real job for long, probably the reason for being on dolly. One guy didn’t work for 1/4 of the time, another guy broke several things costing me about $500 in repair work to complete for the customers house we were at plus he kept shouting at any passerbys asking for work. We do landscaping so everyone of those people he cost me an opportunity at landing work. A 2 man crew I used worked only half the time and talked the rest. One guy cancelled and I didn’t want to wait for a new one so I cancelled the dolly. Another guy told me these stories about how he basically was screwing people he did dollys for by damaging their stuff or it flying off his truck during moves.Show lesskillacam711
Single piece furniture move
Helpers (Ruffino L & his partner)who moved a twin bed from an assisted living facility to my home were efficient, courteous and kind 5* service!
Found Dolly app and customer support to be less helpful 2*, as this type of move didn’t fit the square peg of their app & when I put specific info where I could into their app form, it was ignored & I was told to enter it elsewhere. Reaching out to CS was a waste of time.
Luckily, Ruffino had already texted me so I just communicated directly with him what needed to happen & he was great. So, if you have a cookie cutter move, the system probably is great. Otherwise prepare for a bump or two. Dolly was also very aggressive in post contact texts about tipping the helpers (I paid Dolly $148 to move a twin bed less than 1 mile & it took less than 30 minutes). I did tip each helper in cash to make sure the money went directly to them, which I finally told Dolly to stop the messaging.Show lessDoubt Amazon will read this
Not reliable and confusing
This application was confusing from the start considering I was not able to have a dolly booked for days. Multiple movers reached out to me with more information which required me to answer the same questions over and over again. It was unclear if I was supposed to be vetting the movers myself and choosing one? Or if Dolly was going to do that for me — which I assumed based on their pitch. The site had no helpful information in regards to what to do and I ended up having to set a time with a customer success team member to get clarification on the situation. He was great by the way but still required a lot of effort to get information that should be much more visible to the customer.
They were finally able to book me a mover however my mover bailed on me the day before the move. Leaving me to scramble last minute, pay much more than I anticipated due to the timing, and having to go with whatever mover was available vs being allowed the time to vet and compare prices.
It was a total waste of my time and money. I would never recommend this process to anyone.Show lessBenjaminWobbles
Customer service failing to reverse wrongful charges
I requested a dolly with 2 helpers and a cargo van to help moving a sectional. The base line choice is pick up truck with 1 helper. Due to the size of the couch and weather I selected options that would’ve been suitable for the move. The night before, at 1 am, the mover told me that he would not be able to do the move the next morning at 8. I didn’t see it until the following morning and had already arranged with a military family to pick up their couch. I contacted the helper and he came through… but only 1 helper, and no cargo van. They moved the $1500 sectional in the rain with straps in an open pickup truck. I’ve been asking Dolly Customer service to refund me for the extra add ons. We are now about 20 emails deep and nothing has happened besides for charging me twice (around $540) and then negating the erroneous charge. The dolly is now past their 14 day policy to submit a claim.. (no one told me until too late.. just kept stringing me along and I thought I was doing the right thing contacting the agents directly) and I have spoken to probably 8 (if not, more) different customer service agents. It would be really nice to get refunded for the services I did not receive, and the same for the damages. Dolly May be great in some cities but I so not think they have it together in New England yet.Show lessrainysoggycouch
Unprofessional
Our drivers delivered half our items because they brought a small van instead of a truck. They never mentioned that they did not have a truck until I went down to the loading dock to see the van. Of the half items they took, the couch and our bed did not fit inside, so they poorly strapped our couch and mattress to the top fully exposed and it of course rained on the trip from the city to the suburbs and both the couch and bed are soaking wet now. They then said they would head back to deliver the rest of our items they had to leave behind and never came back and just ended our job. They also tried to adjust the task to just the items they did move. Dolly then offered us a refund for half the amount because they delivered half the items tasked to move and to reschedule another Dolly…we live in downtown chicago in a apartment building, it is Memorial Day weekend, we needed to book the loading dock weeks in advance. We now are stuck at our apartment and will somehow need to get out of our apartment by the end of the month.Show lessDave K5
Cancelled on last minute two times in a row
I used Dolly about a year ago when I moved and it worked out great. I suggested it to friends and everything. This time around, I cannot say the same. I booked a Dolly about a week before my move to give them a lot of time to find me movers. Someone accepted within a day and then cancelled the day before. So, I rescheduled for the next day and another dolly picked it up. This time they cancelled 15 minutes before they were supposed to arrive. He even called me to tell me they would be there on time an hour before it was scheduled. When a mover cancels on you you have no way of contacting them since you’re using the app to communicate. I think it’s absurd that Dolly allows their movers to cancel on people 15 minutes before they’re supposed to be there and then proceed to be unable to find a replacement. I used my sick hours to take the afternoon off from work to accommodate my Dolly just to be cancelled on 15 minutes before. Sick leave wasted. We had to be out of our apartment the next day and luckily were able to get family friends to help us since Dolly was unable to find a replacement. I will not be using Dolly again and will be telling my friends I recommended it to use someone else.Show lesslyd2223
Proceed with caution
For moving, the app doesn’t seem very thorough and something tells me you’re going to be in for a surprise when you get hit with additional fees left, right up and down because the app is very basic in regards to “what you need” moved. I have office furniture - which isn’t an option. Home theater equipment or other large boxes — all not options but very common in households. Adding a bar stool took the price up almost $70 so something tells me when they arrive on site and you have all these other items that aren’t listed in the app, the price is going to be a lot more than traditional movers and if you really don’t have the time to schedule other movers you’re going to likely end up having to pay more. I could be completely wrong but that’s my observation after trying to use the app for a quote. I’ll stick with regular movers and their sites.Show lessmytw0b1ts
