Leave a Review Dolly
Dolly takes advantage of workers and sells your data (even if they can’t help you)
Dolly irresponsibly brokers mutually non beneficial arrangements for their own financial benefit between people who depend on their service and workers who depend on fair, stable income.
In other words, after I provided all the information Dolly asked for a within building move, upon arrival it was clear to my movers I had a MUCH bigger job that they could not complete. There is no chance I am the first to experience this communication failure. Through no fault of the movers (who also felt terrible they couldn’t help me), I was then put in a horrible position of doing the entire move by myself (!!) up several flights of stairs and too late to find alternative.
Then, after Dolly failed to help me completely, they sold my data anyway and I am being spammed by endless companies selling things to “help with my recent move.” I used this service before and it went… fine enough. But, now I see how harmful platform this is for workers and would not recommending relying on this app if you truly need help with a move. Or care about workers rights or your private data. And because I can’t resist being helpful, how about a bargaining/bidding system? And/or a focus group with movers to understand what THEY need to know to appropriately/fairly price and complete a move.Show lessMiaWallac93
Would be 5 stars, but…
First time using Dolly and was really pleased throughout the entire experience. Until after my Dolly was complete and it was time to rate and tip the helpers. The app would not let me submit the rating because it kept telling me that I needed to rate the second helper. However, there was nowhere to rate the second helper. I felt the helpers did such a great job, that I really wanted them to have 5 stars, so I emailed customer service. After a few days, someone responded and said they could add it for me and to just give them the following information: 1) star rating 1-5; 2) tip amount and payment method: 3) any additional comments. I responded 5 stars and that I tipped each helper $20 in cash the day of service. The next thing I know, I have a $40 charge on my credit card! The customer service person CLEARLY didn’t read, or care, and went ahead and charged me for the cash tip I already gave the helpers. And now I am waiting for customer service to respond back and credit the erroneous $40 charge to my credit card. What a complete HASSLE.Show lessjennwheels08
Do not trust
Let me start by saying this service used to be great, 4-5 years ago. It’s very unfortunate because it’s a great idea, we’ll prices and very convenient. What happens is that now, they have awful customer service (or no costumer service at all) and flakey drivers. I had scheduled a dolly for a pickup on Sunday at 1pm. After wasting my having a whole convo with the driver on Saturday morning, clarifying what he would need, sending pictures, etc, all seemed great, until he decided to text me at 10PM on a saturday canceling it. I contacted costumer service who sent an automatic message promissing they would start working at 630AM and I would be matched with another driver and that I would be a priority. Well, they didn’t match me with anyone and I didn’t get a response on my 45 attempts to contact them. Do not trust them, specially if it’s something that’s time sensitive. Btw, I just needed a coffee table picked up, from a house to another house. Couldn’t be easier.Show lessIneverwritereviewsbutihadto
Poor service, ruined my item
I booked a dolly to move a quartz bathroom vanity in November . I purchased the optional insurance in the amount of $1000 , since the value of the countertop was about $2500. Movers arrived and one of them proceeded to maneuver the piece and it broke and shattered. He immediately called it in to Dolly and we took pictures etc. Customer service called me and I sent them all the required documentation, including pictures of the item before and after the damage and a quote from the store where the item was originally purchased at for replacing the item. They are refusing to pay me for the insurance I purchased, offering to just refund me for the cost of the move. I’ve called numerous times, and spoken to Jeff McMahon, their customer service supervisor and he has refused to escalate my claim and answer my question of why they offer additional insurance for purchase and then will not put me in touch with the insurance company they supposedly use. This company is not reputable.Show lessTaamm16
Charged for Nothing
I booked Dolly for a simple move up three flights that only required them to carry five large items upstairs. The cost was $113, which I paid in advance. On the day of the move, the movers started a half hour early and when I arrived at the apartment, the keys weren’t ready. I tried to reschedule, but because they started early, that wasn’t possible. Frantically, I did all I could including talking to the movers and Dolly and was told I could adjust the time with the movers. When I called to do that they hung up on me each time with no answer and marked the move as complete before I could even inform them that I was able to get into the apartment at the scheduled time. Then, I was charged $56 for canceling even though I didn’t cancel…they marked it as complete without doing the work. This was my first time using them and I would suggest using someone else if I were anyone looking for movers. Dolly is affordable, but not if you don’t get the job completed and end up charged anyway.Show lessjeremymang
Never using again.
I’ve given Dolly two chances. The first time they were 3 hours late and offered me a $10 credit. Unacceptable. I was able to negotiate a $100 credit but no money back to my original form of payment. I was unhappy with this because I didn’t want to use them again.
The second time I logged in and started a job to use the credit. I was quoted at $64 labor. When I logged back in it said $165. It was the same day and I was looking for help a week later. I felt like the app was tracking my usage and each time i logged back in to complete the booking the price increased. The final
Price to move a small coffee table and small couch was $200. (The helpers were great , moved everything timely and quickly- in 40 mins from Lakeview to Logan sq in Chicago). Dolly then charged me $200 and my credit of $100 suddenly disappeared from my account. I’ve reached out twice with no response from the customer service. I should have been charged only $100 due to my
Credit. They do not have their act together. Movers are great- nothing against them. It’s the app and lack of customer service.Show lessSee07001
Still waiting for a response
I was really hoping to be able to give a very good review. But unfortunately This is not. Today is the day of my delivery and I have yet to hear from “Dolly”. I requested this service on Friday morning for a Sunday pick and delivery between the times of 11am and 1pm. There is no contact number. I sent an email because that’s the only way to contact someone. And on top of that, they charge your card TWICE. So IF you use this service make sure you have double the amount they actually charge.! I am very annoyed.! And so is the seller I am buying my dressers from. After researching Dolly I finally found a number. I call and I was told, “looks like the delivery person that was scheduled for you canceled.” Ummm I wasn’t even aware someone was scheduled for my time slot. And she went in to tell me, they are not guaranteeing delivery. Ummm y’all’s lovely web/app does not express that.! I am beyond upset at this point.! 😖Show lessMamaVasquez
Horrible experience
I requested help moving two items from 8.5 miles away and it took them 3 hours. My service window was 6-8pm. They started my service at 6pm. The helpers They didn’t finish until 9pm. When the helpers showed up at the location to get my items the lady forewarned me that one of the movers had on flip flops and they carried the items out unprotected. They arrived at my place at 8:29pm. Once in my unit I explained I wanted the wardrobe closet to go in first. The helper lost his footing and fell on my bed . He split my bed frame and never said sorry or offered anything for breaking my bed. He as well as his assistant and I heard the wood split. I instantly filed a claim. I received an email this morning that says it will take a minimum of 3/4 weeks before my claim was resolved. My items were already delivered late but your helper also broke my bed. Now I have to wait 3/4 weeks to get a refund is very ridiculous. I will never use this company again. If I knew that this was the type of service I would receive after paying $240 I would’ve kept my money.Show lesslawstudent 21
An absolute mess DO NOT USE
I booked a Dolly today for a small studio at 12:30. I had a bed and a few boxes. It is now 4:30 and my bed has yet to be set up. I moved 10 minutes down the street and it took them an hour to load my stuff into a truck. The problem comes in when it took them 30 minutes to show up to the next location. I had told them my elevator reservation was only an hour. They were late, they showed up at the wrong dock when I sent them the address, they complained the loading dock was locked (it wasn’t), I had to get the front desk to take me to the dock to show me it wasn’t locked (other people were moving there stuff). They tore some of my bags. They left my bed off of the platform and didn’t fix any of the pieces (due to not having “any time”). When I called the help desk they said they would have someone reach out to me in 1-2 hours. When asked if they could give me an estimate of when the job would be finished; they said they couldn’t give me a time. I fly out tomorrow.I was on hold for 23 minutes with the help support. When I asked for a name from support they only gave me their initials R.M. So now I’m here almost 5 hours after a studio move 10 minutes down the street. With ripped bags and a bed that’s not put together.Show less55alexis247
Developer Response
Hello, we are so sorry for the inconveniences and damages caused during this Dolly. If you can edit your reply to include your Dolly number, we will get these concerns squared away as soon as we can.If I could leave 0 stars I would
Scheduled a move with Dolly a week in advance, when the day came to come I got a call from them right when my time was about to start saying that it’s going to have to be delayed to a later time. When the newly scheduled time came around I got another call saying that I are gonna have to push it to tomorrow and assured me that it would get taken care of and that I’d receive a $120 credit. Next day, my new moving time came around and had not received any communication from Dolly, had to call in to ask what was going on and they let me know they wouldn’t be able to do it during my selected time, and that the best they could do was put out a “high priority” notification to see if they could still get some drivers. Ended up just hanging up and cancelling my move with them. The absolute worst moving experience I’ve ever had, will never be using them again because they can’t seem to do their only job.Show lessBaylor_Calvin
