Leave a Review Dolly
Pick up and delivery
Our FIRST time using this service and have to admit was a little anxious... would they pick up item on time?would they deliver it on time? would they charge more?...
the registration was easy . They alerted us by text when at the store to pick up our items and then alerted us when outside our home. Exactly on the timeline we had asked for when registering! They wore masks and put items where we wanted them. The unpacking was up to us and the haul away of old items they don’t do but other than that, would definitely use again in similar circumstances! AND , I recommend this service to others!!!
Four stars because haul- away for another charge would have been the cherry on top. Now , we gotta find a way to get rid of this stuff.Show lessTRW15763
First Dolly did not go well
I really wish I didn’t have to write this. I bought a NEW REFRIGERATOR after 18 years I found one that I really liked and would work for my kitchen. It was in PERFECT CONDITION from the seller. It was moved into my home by (2) dolly movers Who had some difficulty getting it through my small doorway’s due to the fact I have a very old house. After all was said and done and the refridgerator was in, one of the helpers who really didn’t talk to me was standing in front of the fridge as I asked questions. I figured it out after they left that he was standing in front of the giant dents that were made in the bottom portion of my new fridge. I had tipped them on the way out $50, only to realize this a few minutes later. I reached out to make a claim but it looks like it’s going to come down to their word against mine. I mean how do you prove it? I bought it secondhand although it was only a year old. I am so disappointed you cannot imagine. $2500 refrigerator dented & looks terrible ! There’s no one to talk to and there is no further information to find out what to do.Show lessFooFighterchic
Movers are NOT guaranteed. Don't book for a big move.
I never give bad reviews. However, I got really screwed when I booked my 2BR apartment move with Dolly. I had booked it for 11am on a Friday and that day around 11:15 I called customer support to find out an update on when they would be arriving. The lady said that no one had 'picked up' my move. Which meant that no one was coming. What?!?! I was so angry. I had booked the move several days in advance and now she was telling me that there was no guarantee that anyone would pick up my move. I'm sorry, but that is ridiculous. Moving house is hard enough. At the very least, there should be some kind of notification on the app saying that you are not guaranteed movers on the day you request. I've used Lugg before and it was so much better and they do guarantee their moves. This was ridiculous. I had to call about 15 moving companies that day to find someone who could move me. Maybe this app would work for small moves but definitely not a house move since the timing is so vital.Show lessDramcm
Rude, Late, Abandoned
DO NOT USE. Unlike others, my helper reached out almost immediately after hiring. Made inappropriate remarks that made me uncomfortable. I brushed it off. He messaged that he was running one hour late. Later I get a call he’s running 2 more hours late. He gets there 3.5 hours after the schedule time and did not have an assistant. I hired 2 helpers but only 1 showed up saying he couldn’t get a hold of anyone so I’d have to help him. Yeah right, a 93” couch down a flight of outdoor stairs? Not gonna happen. I would have died. Even though he was late and alone, had I tried to cancel I still would have been charged $100 for a 1 helper job as the Dolly was already in progress. I was going to hire my OWN ADDITIONAL helper to come help us out because what I had set up was not what I got and we needed more help to get the sofa out as we had already waited close to 4 hours to move it. At this point I call customer service and they instruct the Helper to just LEAVE (and he did rudely) without doing anything. Abandoning me and the couch at Point A. Luckily the seller of the couch was amazing and went above and beyond to help us get it home. I understand stuff happens but I should have been refunded immediately and just given the chance to reschedule for when the job could be completed properly. Will never use again just stick with local guys to get the job done.Show lessmusicalmaddi
Disappointed!!
I’m sure this review won’t get posted but here goes. I bought a bedroom set from a well known furniture company that was scheduled for delivery on Saturday and needed to have my old bedroom furniture removed and out at the curb for trash day. The furniture salesman gave me Dollys business card so I called Dolly and they told me they would have someone at my house by 3:00 or 3:30. It was 1:30 do this was perfect. Well I never got an email or text to confirm so I called back. I was told they were having some difficulty scheduling someone but they could have someone there between 4-6pm. I said fine and waited. The time came and went and again no call or text. The next day I emailed them again and they told me they were still working on my delivery. They have a home office in Washington state so by now I’m very skeptical. I decided to google a moving company (only needed a dresser and nightstand moved) in the area and found one 15 minutes away. They were there in an hour and moved everything quickly and efficiently and called me when they were on their way. I will never call Dolly again or recommend them to my friends.Show lessJMFtwin
I missed the helper’s review window so i have to rate her here
The movers I had scheduled were supposed to be at my apartment between 9-9:30am on Saturday. I texted my contact, a woman, around 9am to see when exactly I could expect her but no one answered my call. Forty minutes later at 9:40am I called her and again she didn’t answer so I left her a voicemail message. Finally around 10am she called with a sleepy voice and said they had had a flat tire which I honestly had a hard time believing. When I asked her when I could expect her at my location she responded “Shortly”. Shortly!
30 minutes went by and they still hadn’t arrived and when I called again she said it would take another 25 minutes. Finally after 2 1/2 hours they showed up. She arrived with 2 other people whose pictures were not photographed on the app. They did the loading fast but they hit a piece of my furniture, a television stand, to the wall and broke one of its shelves. Her name was LatarshaShow lessAndi5m
Glitchy to the point of being unusable
The service that the app provides is great. However, my Helper had to adjust the price of one of my dollys after the job had been completed because the item was heavier than I had originally expected and this caused the app to glitch out to the point of being unusable. Every time I open the app or login online, the same message asking me to approve the price adjustment pops up. I try to accept it but every single time I receive an error message saying “data not found.” At the suggestion of Dolly’s customer support team, I have tried deleting and reinstalling the app at least three times and keep having the same issue. I cannot do anything in the app until this issue is cleared up and I have another dolly scheduled within the next hour. I like the service but there are serious glitches that need to be worked out and the customer support team does not seem to know what they are doing in terms of tech support.Show lessstournour
Caution..! Do Not Use for Big Moves!!!
I used dolly last year to Move a mattress and it was the perfect experience..
So since I was already impressed, I chose them for my apartment move this year. I booked a month ahead of schedule with 2 helpers and put my mind to rest.
However, on the moving day, dolly was unable to find me helpers so I had to keep calling them.. And the most important thing for you to know is, it doesn't matter if you book ahead of schedule.. How their system works is, they find helpers for you on the day of your move and they have no control over the helpers since the helpers decide whether they accept your dolly or not.
So in my case, I was completely helpless and stressed out on my moving day and dolly customer services kept asking me to push the time of my dolly further away so someone could accept my dolly. I was already a day late and had to be out of my apartment by the end of that day.. I eventually had to pay another professional moving company at the last minute and all the trust and the effort I put into reserving the dolly was completely tarnished. I do not take time to write reviews for apps but since this was a nightmare of a moving day for me, I wanted others to know... Dolly is NOT AT ALL a viable solution for something like an apartment move. And if you want your moving day to be a smooth experience and not a stressful Freudian nightmare, go with another professional moving company. Dolly has a long way to go in that department...Show lessDon912
NOT RELIABLE for important moves
It was our first time using the app, and it was a huge disappointing experience! We needed 2 helpers to help us load a moving truck for moving out of state. We booked Dolly as it was reasonable and convenient like that of Uber. Everything all set up and we even got confirmation from Dolly the night before the move. We felt good. Then on the morning of our moving day, Dolly contacted us 10 mins before starting time to tell us the schedule has been canceled due to NO HELPERS! It was our moving because our house was sold. We did not have much flexibility on timing to delay the move. Luckily, we ended up able to find two helpers at the end, but the sudden cancellation caused us so much stress and inconvenience!!! If you planned to use this app for little moving of furniture here and there, that’s probably ok. THINK TWICE THOUGH about booking Dolly with helping you with something major that’s time sensitive! If NO SHOW, you will be left to deal with the problems last minute. I have learned They DO NOT HAVE CONTROL on the helpers schedules.Show lessiamonig
My Recent Move
Overall the job that needed to be done was completed. My negatives are that I did not hear from my helpers until 5pm the night before. I booked my dolly multiple weeks prior and did not appreciate the stress I had not knowing when or if I would have movers. I think 24 hours notice would be acceptable for future movers. In addition to this, my movers showed up in a pick up truck & Subaru Outback. Had I known ahead of time that I wouldn’t be getting an actual moving truck I probably wouldn’t have used this company. My furniture was not protected at all so weather conditions could have made my move not possible. Regardless the movers I had were professional and polite, and they got the job done in about 4 hours even with a pick up truck. I think Dolly should be more up front with their customers about what to expect and be more timely.Show lessgognat
