Great restaurant
The Cousins Subs on Mayfair Rd has great service and makes great sandwiches and makes them correctly the first time unlike some other locations I have been to in the past. Great job!
Wrong order
Went and asked for my food to be inside but they bag it to go when I get home it was a half instead of a foot-long. This was not a good day for me at cousins.
She scammed my scam for the discount and I didn’t get a discount because I didn’t get the foot-long. Wow now I lost my discount.
She did give me a coupon but when I get home which is about 15 miles away me and my girl only one of us ate. Go figure to pay attention and stay on a job. A little better is bad enough. I had to get to the store, hard time because of the way the store is built for customers to come in the store and then to mess up the order is not good service..🙃
She scammed my scam for the discount and I didn’t get a discount because I didn’t get the foot-long. Wow now I lost my discount.
She did give me a coupon but when I get home which is about 15 miles away me and my girl only one of us ate. Go figure to pay attention and stay on a job. A little better is bad enough. I had to get to the store, hard time because of the way the store is built for customers to come in the store and then to mess up the order is not good service..🙃
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Catered Order
I picked up my catered ordered and I must say Store #1113 provided excellent service, product selection and communication. My family, visiting for Arkansas loved everything.
Plymouth
I have gone to this establishment three time and each time my order was either incomplete or very little condiments such as a quarter size tomato on my sandwich or three small cucumbers on my vege sandwich. Very disappointed with my service tonight as we had to repeat just about all of one of our orders. Better customer service needs to be stressed such as it is at Culver’s
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Extremely slow
Tried to make my order on line and it was to easy to slip up or forget to enter something such as needing napkins and the receipt. Also need to be able to customize the curds and fries as to no salt!! Since my order was thru the drive up and I had to wait forever, the girl who brought out my order did go back to get my receipt but still no napkins. On one of the subs I ordered Parma bread they had to make a trip out to tell me they were out of those subs so had to change to a different sub bread. This whole ordeal for a 7.5" sub and a kids turkey and provolone cheese sub with small fries that were way to salty and curds took a whole hour. Way to long for 2 sandwiches.
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Friendly
All the staff was friendly n polite! They acknowledged you even when you walk through the door! Makes you feel welcome!
Giving Them A Pass
This was a horrible experience I will contribute it to the fact they just opened. It them 17 minutes to get out our order two bowls. Others were waiting just as long no fries nothing additional but it took a while for other to get there order. We asked for mayonnaise from the girl behind the counter and got the biggest attitude. My wife asked for Parmesan cheese her reply was for what. The kid who took our order looked really confused. We tried to sit down but booths were dirty. We will be back but not impressed we will give another chance.
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Close to close visit
Thank you so much totally nice and professional about coming in 7 minutes before close I didn’t realize they closed at 8 and it was no bother to the workers that I came in ! Manager Joey is our favorite !!!
Very satisfied ,
Nicole Senecal
Very satisfied ,
Nicole Senecal
Great Menu
Love Cousins because no matter who I take with me, there’s always something to make my visit perfect for everyone! The quality is reliable, service is fast and the promos are appreciated.
Apple Pay finally!
Edited from 1 star to 5 stars because they finally enabled Apple Pay after almost a decade. I was tired of having to manually enter my card for each location I ordered from and every time the card information changed. Apple Pay is so much easier and more secure. Frictionless payment! Make it as easy as possible for customers to give you their money!
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