BART Police App
I ride BART regularly and report issues via the app when they rise to a level of potential harm to the safety of the rides. Whenever I submit a report, I try to be specific as possible to assist BART Police. However, I always get a reply asking me to describe the gender, clothing, height, weight and race of the perp. My most recent report described the perp as “him”, gave the color of his clothing and his location within the car but I was asked about gender and clothing. I recommend that you make it a priority to get an officer on the train, rather than a back and forth of texts, requesting more info, when BART clearly has enough. Would you have me go interview the perp, asking him for his full name, DOB and SSN?
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If you like to answer endless inane questions
If you like to answer endless inane questions from some bot taking reports, this is the app for you.
“A man in a red shirt is smoking meth and twirling a machete on the train.”
“Please better describe the shade of red. Please provide us with the color and manufacturer of his shoes. Please tell us the suspect’s mother’s maiden name. Please tell us if he’s wearing a belt and what material…”
“He has now started a fire and appears to have chopped off someone’s arm. Please send help!”
“Thank you for your report. In order to respond, we will need further suspect description. Is the baseball cap an adjustable size cap or a fitted cap? How many nose hairs are visible from each nostril…?”
Unfortunately this is similar to the kind of the experience I’ve had with BART police. I once exited a car to immediately encounter two officers. I told them that I had just seen a man with a concealed handgun on the car 15 feet behind me, and that he was still there and I could show them. They proceeded to lecture me on how open carry was legal. It was not and is not. Further, the handgun was was concealed. In the meantime while they were lecturing me, the train doors closed and the train left with the armed man inside. Brilliant.
“A man in a red shirt is smoking meth and twirling a machete on the train.”
“Please better describe the shade of red. Please provide us with the color and manufacturer of his shoes. Please tell us the suspect’s mother’s maiden name. Please tell us if he’s wearing a belt and what material…”
“He has now started a fire and appears to have chopped off someone’s arm. Please send help!”
“Thank you for your report. In order to respond, we will need further suspect description. Is the baseball cap an adjustable size cap or a fitted cap? How many nose hairs are visible from each nostril…?”
Unfortunately this is similar to the kind of the experience I’ve had with BART police. I once exited a car to immediately encounter two officers. I told them that I had just seen a man with a concealed handgun on the car 15 feet behind me, and that he was still there and I could show them. They proceeded to lecture me on how open carry was legal. It was not and is not. Further, the handgun was was concealed. In the meantime while they were lecturing me, the train doors closed and the train left with the armed man inside. Brilliant.
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Too much to sift thru
Easiest way to “say something” when you “see something” but menu seletions can create unnecessary hurdles - take up too much time &
NOW SUGGEST -“May be of interest” category
NOW SUGGEST -“May be of interest” category
nice idea. impact on my bart experience = 0
i've submitted numerous incident reports, ranging from nuisances to dangerous situations, and the results have been risible. as an example, one report involved someone cooking drugs over an open fire in a moving bart train. i was asked to specify the height, weight, race, attire, and possibly favorite music group of the individual. i guess it was important to make sure they got the CORRECT individual cooking drugs over an open fire on that particular train. in another instance i requested a wellness check for an individual i described as "semi-naked, barely conscious, occasionally mumbling deliriously, and drooling". i was asked for more specific information about the individual - presumably my description was not enough to differentiate him from the other dozen or so people in the same car? i think this app is just another way for bart to claim they care about safety or the customer experience without actually doing anything in response to the reports.
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Chaos
How many times do customers have to deal with BART’s management of trains during emergency track maintenance or police action? Train destination changes after boarding, trains switch directions at last moment, trains reverse direction after one or two stations. Nobody knows what’s happening or where they will end up after getting on a train. This happens too frequently. Announcements are barely audible. And, this BART Alert app is silent! We need better and safer service.
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Excellent app/very useful
Used this app for the first time and it works beautifully and it’s very responsive. I think it is a very useful tool to have to report anything that is suspicious and also in emergencies. The Bart Police and a Lieutenant recommended this app and I love it.
Great app
We want safety and beautiful public transportation. This app makes it easy to report problem in the Bart train or station while you’re there. They are very responsive especially when it comes to everyone’s safety. It helps bring back a pleasant Bart service to all of us riders of Bart.
Helping keep Bart safer
Those who ride Bart regularly know how sketchy it can be at night. Recently I had several people openly smoking on a car. I reported it and within two stops Bart police was on board and kicked the group off. Not my first positive experience with the app either! Thank you for giving us an easy, safe, anonymous way to report safety issues.
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It’s useless
I commute from cv to sf daily for the past 14 years and the situation of drug use on Bart is getting out of hand. It’s a waste time reporting these cases because it takes a long time for anyone to show up. The train could be full snd we are all are stuck in a small enclosed area with a person under the influence and smell is burning crack.
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Worse app ever
Respond to the reports that’s why you have an app
