Used to be great
The app used to be really good and easy to read reviews. Now you have to dig for reviews. I keep being selected for items that never show up on my dashboard or they’re all claimed before I even get the email. I had 4 digital invites in a day and they were all gone when I got the email ( clicked email link within seconds of receiving the email ). Very glitchy, the update isn’t great. Can’t progress further than level 9. I had 12 boxes up until level 9 and only 1 box since reaching top tier. Pays to stay low tier! No surveys for months either. They say it’s based on demographics, profile answers and reviews, but my friend gets surveys constantly and we have almost the same demographic bar living in different post codes, I have written over 100 more reviews than her too! Disheartening.
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Terrible
Whoever coded this new app should be embarrassed and ashamed. Nothing works right. The app no longer is letting you interact with other users like it used to. The homepage used to have tons of products you can see that other people reviewed. Not anymore. The campaigns are always glitchy and never work correctly anymore. And THE CASHBACK campaigns are a joke. Every single one I did I had to message them to get payment or else they would have never paid me! I waited 3-4 weeks on each one before I reached out. I think they’re doing it on purpose at this point to scam people out of $ and getting free reviews! Because let’s face it, not every person is going to reach out for their $. Why else would this problem not be addressed for so long? Terrible, terrible, terrible app. You want your reviews for items, then start focusing on the people who review and listen to their complaints about your app. Fix it or you’re gonna lose many of your customers you rely on to get you paid for the review of items.
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Amazing concept but hard-to-use app!
I love Influenster and use it often to scope out beauty and wellness products. That being said the app frustrates me. I can’t find half of the products I want to read about or review with the search option, even from well-known international brands. When I do find the product I am searching for, the page never matches the shade/size/type/etc. of the product in question. The description pictures are often grainy and from an old website despite the availability of several high quality user-pictures and an upvote system in place for those. Maybe make the most liked picture the first shown? It also bothers me that there are so many listings for the same product. I wish all the reviews for a product were in one place instead of being catalogued under different packaging types or shades. I also wish there was an ability to create a page for an unrepresented product to improve the database of products available for review and sharing in the community.
I also love the favorites section, but I wish there was an additional list option for “want to try” so I can keep track of new products of interest. I’ll keep using the app, but I hope the kinks are worked out and the interface improves.
I also love the favorites section, but I wish there was an additional list option for “want to try” so I can keep track of new products of interest. I’ll keep using the app, but I hope the kinks are worked out and the interface improves.
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New update isn’t great
I love influenster, they boxes are always great. I’m able to select what kind of products I would like to receive. Since their new update the app has not been the same. You don’t have access like you use to when it came to liking other peoples posts or even seeing other peoples post because now I see the same post I liked from weeks ago. Not just that but the reviews have been strange. They show a picture of the product being reviewed only to find out it’s the wrong product or wrong picture it simply doesn’t add up. I wish they would go back to the old imflu. Or re invent it because it’s more complicating now. Also they tell you to tag the brand and when you do on Instagram they never approve the post! That’s annoying!
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App won’t work
Won’t accept my birthday. Keeps saying I need to be at least 16. I can assure you I haven’t been sixteen for 50 years.
New app sucks
Basically lost every single feature that made influenster good.
Very Misleading!
So a friend recommended this app to me. So I signed up and jumped through all kinds of hoops, spent a couple of hours on the site answering questions and doing all the other stuff that they asked. For over a week they would send me email that I was on a short list and just needed to answer some questions. I would log in answer the questions and then I wouldn’t hear anything back from them. The more emails and more emails, again more short lists. Then I get an email saying I just need to answer some more stuff to make sure I am picked for a “box” which wasn’t true. So I contacted customer service and they said they have 5 million people and being a member doesn’t mean you will be selected for a box to review. Then what’s the point of being a member? Why mislead people making them think they will be able to participate but only if they spend months of being questioned to death and the short list emails. I deactivated my account after I got the email from customer service. I would not recommend this app to anyone unless you don’t mind all the countless emails and questions for a false promise.
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It's okay...
This app is ok. Here is my thoughts on why my star rating is where it is...
I thought at first it was a great idea but being on this app for a year now, I have seen that if you don't fit into their mold you barely get anything. Never once have I gotten a random surprise voxbox, I have had 4 voxboxes. Those 4 boxes included something that you might not expect. Also a half empty sample bottle of perfume. It has become very tiresome full out their snaps or review and surveys when you don't get anything from them. I was told by customer service that membership doesn't guarantee any boxes. Well duh everyone can figure that out, but to see in the group and people I interact with getting multiple boxes in one month is really not fair to anybody. Just this last week I have seen 5 people say they were getting 5 boxes... now how are they doing it when I am doing the same stuff... this company is truly bias on categorizing age groups... excuse me... 30/40 people like stuff just as much as the 20 something people like. It is said that Influenster is one of the top companies in this sampling community, but seriously they need to correction the problems they have categorizing people in groups and sending the same people multiple boxes every month and give them to others.
I thought at first it was a great idea but being on this app for a year now, I have seen that if you don't fit into their mold you barely get anything. Never once have I gotten a random surprise voxbox, I have had 4 voxboxes. Those 4 boxes included something that you might not expect. Also a half empty sample bottle of perfume. It has become very tiresome full out their snaps or review and surveys when you don't get anything from them. I was told by customer service that membership doesn't guarantee any boxes. Well duh everyone can figure that out, but to see in the group and people I interact with getting multiple boxes in one month is really not fair to anybody. Just this last week I have seen 5 people say they were getting 5 boxes... now how are they doing it when I am doing the same stuff... this company is truly bias on categorizing age groups... excuse me... 30/40 people like stuff just as much as the 20 something people like. It is said that Influenster is one of the top companies in this sampling community, but seriously they need to correction the problems they have categorizing people in groups and sending the same people multiple boxes every month and give them to others.
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New interface sucks
I loved Influenster until they changed their entire interface and it’s no longer the same app. If someone comments on a review I made or a photo, I can’t respond to them anymore. It’s difficult to use, they ask me to review the same things over and over and over again now and I’m ready to quit. I’ve been a user for 10 years now and I’m genuinely close to deleting it and walking away, what a shame because it used to be a great app.
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App ruined on IOS
I’ve had the app for over a year now and in the past few months it just seems to have given out. I personally didn’t realize there was an updated BETA app until a few weeks ago and since I updated the app it’s just been completely out of whack. It doesn’t let me post, ask questions, create polls, review anything without scanning a barcode or finding it in the listed products they have (literally half of most reviews aren’t listed on Influenster & it’s stopped me from posting!)
I used to have high engagement, recurring campaigns and obviously enjoyed it. I can’t really say the same anymore, they used to be super responsive and had great customer service but now they ignore most requests and apparently don’t fix the pointed out bugs/issues when they update it anymore. I’m disappointed at the fact that I can no longer participate in surveys (that literally stand in the way of receiving voxboxes) and my campaigns have been disappearing as well as the last few I’ve been approved for haven’t actually been shipped to me. The last time they responded to a CS request was one of the boxes I reported missing and they said they can’t offer tracking or be held accountable for missing packages. If you’ve had the app for a while now you know they attempted to provide tracking info. and usually it didn’t come through or was incorrect, now they don’t offer it at all on IOS. I don’t understand why they downgraded the app? But okay.
I used to have high engagement, recurring campaigns and obviously enjoyed it. I can’t really say the same anymore, they used to be super responsive and had great customer service but now they ignore most requests and apparently don’t fix the pointed out bugs/issues when they update it anymore. I’m disappointed at the fact that I can no longer participate in surveys (that literally stand in the way of receiving voxboxes) and my campaigns have been disappearing as well as the last few I’ve been approved for haven’t actually been shipped to me. The last time they responded to a CS request was one of the boxes I reported missing and they said they can’t offer tracking or be held accountable for missing packages. If you’ve had the app for a while now you know they attempted to provide tracking info. and usually it didn’t come through or was incorrect, now they don’t offer it at all on IOS. I don’t understand why they downgraded the app? But okay.
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