BCBSMA MyBlue Member App User Reviews

Blue Cross & Blue Shield of Massachusetts, Inc.

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Warning! Will

This app is not reliable when logging in. My wife has been constantly locked out of her account using the app. I just downloaded this latest and tried to log into our account. Sure enough it did not recognize my login/password. I stopped right there. If you try three times and it fails, you are locked out. I was able to go to the website, using the same login/password and had no issues.

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ArsAstronautica

20 days ago

Response from developer

Hi there, we're sorry to hear you're having login issues with the app. If you could please email us at myblueapp@bcbsma.com regarding your experience, a member of our team will reply to you directly to provide assistance. Thank you. *SS

Still issues login in

If you amaze to login, the app works fine. But there is still a major flow, the Face ID wear off after 12 hours, so you have to dig your user name and password again, and sometimes it’s doesn’t work either.

USA-DK

22 days ago

Response from developer

We'd like to learn more about the issues you're encountering with the app and help you get to the information you need. In order to do that, please email us at myblueapp@bcbsma.com about your experience and we'll have a representative reach out to you directly. Thank you. Your feedback is appreciated as we’re always looking to improve the overall app experience. *JG

Ranga

I love the new app , good to know that we can add ID cards to wallet.

Rangeel10

23 days ago

Great

So much better since the relaunch!

Schnauzer 14

25 days ago

Easy Navigation

Easy to navigate and find what you’re looking for.

Lake Lvr

25 days ago

Ranga

I love the new app , good to know that we can add ID cards to wallet. My friend Vinay Akula helped me to understand many new features.

Rangeel10

a month ago

User friendly

Easy to use and nice layout

Kwilly32

a month ago

Great App

Very User Friendly App. Nice work BCBSMA love this new UI.

Dh*u>

a month ago

Member

Easy to use! Happy to be able to add my ID card to my Apple wallet.

Madeline1978

a month ago

Trouble booking appointments

Incredibly frustrating. Have to log in every time I open the app even if I was just using it a minute ago. Also, when booking an appointment with mental health specialist, after I’ve entered my payment method and am about to confirm the appointment, I'm told the appointment time is no longer available. The pop-up message won't go away either so I can't go back and choose another time. I have to close app, reopen, log in again, and go through the booking process all over again only to be told the new appointment time isn't available either (but the ones I previously chose are still showing up as available). Don't recommend this.

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Debbie D & the Double C's

a month ago

Response from developer

Hi there, thanks for your feedback. We'd like to help you with booking appointments and hear more about the issues you're encountering with the app. In order to do that, please email us at myblueapp@bcbsma.com about your experience, and we'll have a representative reach out to you directly. Thank you. *SS

free / freePrice