Leave a Review Wag! Pet Caregiver
DO NOT TRUST THIS APP
I have used this app for the past couple of months. At first I thought it was great until I realized they provide NO support and leave you in scary and dangerous situations. The whole point of going through an app service is to provide safety to both parties. It provides absolutely nothing. No previous notes can be read before accepting a service and I have been in awful situations. Customer service can’t answer any questions let alone call you back in a timely manner during an unsafe situation. Very dangerous to be going into strangers homes with no support if needed. I showed up to a drop in visit and the owner was there just to want “socialization” felt very uncomfortable and could have easily turned into a more dangerous situation but if you cancel then YOU are at fault. Terrible app, waste of time, and no help from customer service. Felt very unsafe in many situations. Use rover instead.Show lessErika Berry
Definitely an app in progress
The app works well and is mostly well organized but there are still some bugs that haven’t been fixed. Sometimes messages sent in the app disappear and don’t get delivered. This is frustrating because Wag doesn’t share phone numbers of pet parents. If messages aren’t going through you just have to keep trying or delete and reinstall the app. This has been going on for at least half a year now. Additionally, Wag doesn’t ask pet parents to provide a secondary contact number. If there was a serious emergency, there’d be no way to talk to the owner. I do think customer support is getting better, however. I also like that the app has surge pricing for the holidays. And I do think Wag handles most other things well such as the calendar and the sitting interface. I wish that I could set my distance willing to travel according to the service. I won’t travel 10 miles for a 20 minute walk, but I would for an overnight sitting.Show lesskristantinople
Developer Response
Hi, thank you for taking the time to leave your review and your feedback. We are always looking to improve and value your input on how we can do so. We would like to have our tech team look into the issue with your messages, please send us more information at feedback@wagwalking.com!Being A Wag Walker!!
I absolutely love Wag!!! I have been with Wag for over a year now!! Wag has been so rewarding for me!!! The instant connection with animals and the love and respect we have for each other is absolutely AMAZING!! It truly is awesome to meet a new pet and to become friends and to trust each other!! Being a animal lover it sooooo easy to do Wag!!! I know I am taking care of someone’s pride and Joy ( their precious baby) and to totally respecting their home and privacy!! I have so much FUN AND GET SO MUCH ENJOYMENT OUT OF WAGGING!!! I am so grateful to have Wag in my life!!! I have the opportunity to make a difference in an Pups life and help ease the pet parents mind that they are in great hands!! I am someone who cares loves and respects their needs!! THAT IS EXACTLY WHAT WAG IS ALL ABOUT!! I am so thankful to be a part of SOMETHING SPECIAL!!!!!! I AM PROUD TO BE A PART OF WAG!!!!
Sincerely & Best Wishes
Traci ( SUPER DOG WALKER)Show lessTraci ( SUPER DOG WALKER)
Easy money but some issues
There are times where when you say you are there and about to start walking the dog. The app glitches and restarts saying you have not arrived yet. Makes the parent assume you are not there or running late: I would sometimes have to restart the app just to make it work again. And when you are done walking the dog you have to write a small report , and I have had moments where it wouldn’t let me type anything .. and I would know what to do in that situation so again I would have to restart the app and hope that it didn’t make me restart everything.
Overall I love how easy money I can make and how you can choose your time and days and what dogs to walk or baby sit.
There are glitches throughout but overall it is a good side job. You do get paid weekly and that is what matters.Show lessD0G54alIF3
Suggested change
I have been doing Wag! Walks on and off for a few years now and I have no complaints or issues. I love all the pups I’ve walked and continue to find pups who’s mum/dad makes me a preferred walker.
From time to time pet parents will put up an ASAP walk or drop in and it will say “Preferred Walker”, and I’ll be able to do that walk or drop in but not at that very second because I’m a ways away or I’m in the middle of another walk/drop in. I’ll request the service and message their parent and the message is usually something like this “Hi, I can come for (pups name) but it would be closer to 10, if that works for you.” I’ve never had one of my pet parents say no that doesn’t work, and sometimes they can’t edit the time request for the service from 8 to 10 for example. So I have to say I’m on my way then select other and put 60 minutes then edit my ETA multiple times if the time agreed on is more than 60 minutes from the current time because the system doesn’t allow you to enter a time like 120 minutes. So it’s not surprise that I’ve run across this several times which is why I make this suggestion.
My suggestion is that as walkers we should either be able to enter a three digit number of minutes (i.e 120) or after the request is made and confirmed we can edit the time from whatever the parents put to what the agreed upon time is (i.e 8am to 10am).Show lessmaniveyah
Developer Response
Hi and thank you so much for your thorough review and feedback! We really appreciate you bringing this to us and will be sure to pass it along accordingly for further review! Thank you!One of the best things that I have ever signed up for!
I was looking for extra income and came across this app. It’s so perfect for me because I love animals!!! Not only will you get paid to spend time with animals but you get to exercise too! Haha! Pay me to walk (exercise) with a cute pet? What a dream! So it’s the best of everything I need right now.
The app is so easy to set up and use. Very user friendly. Once you’re all set up it’s so easy to book walks etc. You create your own schedule! Definitely a great source of extra income! It doesn’t even feel like “work” because I get to spend time with a cute pet and exercise at the same time.
I highly recommend this app to anyone who is a pet lover and is looking for additional income. It’s a dream come true! Definitely 5 stars!!Show lessEra a
So Lucky to Care for Pups With Wag
I’ve been a caregiver on Wag for a while now and I’m so lucky to work with the wonderful families in LA caring for the best pups in the world ^_^ The app can be glitchy at times but for what it’s worth the improvements I see and the willingness of the support team to help makes the difference. ❤️ Update 12/25: A pet parent informed me that the videos that I upload to my caregiving services timelines have no audio of what is happening in the actual video. This is definitely a huge miss. Often times the video is being sent to report real time status with the pups and the parent needs the audio to discern what to do. If the developers could please allow the videos sent in babysitting and boarding videos to maintain the original audio from the caregiver that would make a huge difference.Show lessFunnylovepillow
My experience with Wag!
I’m first and foremost a student, just wanted to make some extra cash. This is a great app to do just that! I think it really started to pick up around this holiday season, which I’m guessing it the “high” season for dog walking given lots of ppl go away or just need the extra hand with their dogs. I’m not sure if this could be a dependable full time gig, but I really have no complaints about it. I get to request the dog walks, which basically allows me to set my own schedule - choosing what days/times I want to work. The flexibility is the biggest pro! I’ve had a good experience with the app so far, and once I started it’s like I hit the ground running. Highly recommend this gig for someone with the time - who wants to work their own schedule, and looking to make quick extra cash. It’s worth the shot :)Show lessToysfortatsyo
Developer Response
Hi, thank you so much for your kind review!Not great
I’ve had so many problems with this app. There are random glitches every week. Today the app won’t load. The help section loads fine though. I’ve had several days where I’ve called and they’ve had to start and stop my dog walk. Like I’ve had to call or chat each time I needed to do something in the app. Once you’ve started a walk or drop in you can no longer see the dog profile, so if you don’t study it before hand you have no idea anything about the dog, if it’s a girl or boy and medical information. You have to rely that the owner put it in the description of the walk. And drop in visits and sitting you can’t even see what the owner says about the sit or drop in visit anymore once you’ve started it now. Also when people request me it automatically cancels. So i can’t get requests from people who want me to walk there dog. It’s ridiculous. They need to get some better people to help with this app.Show lesselenachiarello
Great customer service!
I’ve been a Wag! walker and actively using the app for about a month. So far it has been a really great experience. Prior to a drop-in visit the app kept crashing every time I would try to view the booked visit, meaning I couldn’t see the address, pet parent notes, access information, etc. luckily I had saved the visit in my calendar and could still contact the owner through the in-app messaging without the app crashing so I was able to complete the visit. However, I wasn’t able to log it in the app. I called customer support on my way home and within 10 minutes my walk had been fixed from a no-show to completed and everything was back to normal. I highly recommend Wag! and their app.Show lessamccreery
