Great app!
I overall love the app it has been super easy to use and a great way for people to get started since you can request services when people post them rather than the other way around and never get picked like other apps. Three things I wish the app included:
1. Owners could set a time frame for a walk rather than one specific time in case say you could do 12 but not 12:30.
2. I wish you could message an owner you’ve never walked for prior to requesting the service to ask any questions before committing
3. I wish the details about the service and the comments left by other caregivers was shown to you before you request the service because that could change my mind about whether or not I am comfortable with a difficult dog, home access issues, parking, etc
1. Owners could set a time frame for a walk rather than one specific time in case say you could do 12 but not 12:30.
2. I wish you could message an owner you’ve never walked for prior to requesting the service to ask any questions before committing
3. I wish the details about the service and the comments left by other caregivers was shown to you before you request the service because that could change my mind about whether or not I am comfortable with a difficult dog, home access issues, parking, etc
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Needs some improvement
When going on the walk, all the resources to keep the parent at ease and to report when the pet uses the potty is great but there needs to be a function to contact the family before requesting to do the service for example, I’m free to walk this customers dog after 2:00pm through the week no problem, except that they need the dogs to be walked at 12:30pm. I wanted to see if they were willing to compromise the time but in order to be able to talk to them you have to request the dogs. Contacting the family beforehand saying you can help them out can help the walker to decide if they can be a good fit for the family before jumping in and save the family and the walker time and money.
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Low pay and cancellation fees
I haven’t had much issues with the app itself. Other than in the city sometimes I the app may not get enough signal for you to start the walk or contact the owner for accessEven though I have enough signal for other apps to work. Otherwise the app is good but my issue is with a compensation. What they pay the walker is very little compared to other dog walking apps and compared to the high fees they charge the owner.I still tried to book walks nearby if possible so that at least I’m not spending too much time driving just for very little money. However, it can still take me 20 to 30 minutes with traffic. To top it off they recently changed the cancellation fee to $5 so even if you drive 30 minutes and check in for your walk the owner can literally cancel while you’re at the property which happened to me today. That’s why I’m no longer using Wag and sticking to another company that has been more considerate of its walkers when it comes to pay and cancellation fees.
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Response from developer
Hi, thank you for taking the time to leave your review and feedback. We will ensure that it is passed along accordingly.
Frustrating
Walking dogs for money is fun. Wag adds A LOT of extra bells and whistles that get in the way of walking dogs for money. Expect to be very limited, expect to be babysat by an App every step of the way, expect to fill out endless reports that don’t mean anything and don’t go anywhere, and if there is a problem with the App and your Acceptance Rate drops, good luck because Wag will both refuse to reverse the percentage drop, and refuse to allow you to get a new account. I don’t want to fill out a report why the dog didn’t pee. I don’t want to fill out a report about why the Dog Parent’s house is locked or unlocked. My advice is to copy and paste a bunch of words into the reports just to meet the character minimum (oh yes there are character minimums). I look forward to the day I can steal all my clients, book with them directly without Wag at all, and get rid of the nearly 50% cut that Wag takes from each walk. I could not possibly be more displeased with the way this App is structured. The term “feature creep” describes Wag very well; it’s clear someone in the company has way too many “good ideas” and nobody tells that person to calm it.
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Response from developer
Hi, thank you for taking the time to leave your review and feedback. We will be sure to pass your feedback along.
Overall Good Experience
I think this concept is wonderful! It gives pet parents the opportunity to request sitters and walkers on demand and ahead of time. I have had a lot of success using the app to get walls so far and the way the app manages owner sitter communication is great. The only complaints I have are with the app itself. The walk process is so involved that walkers are required to pay so much attention to their phone that it makes it difficult to also walk potentially 2 dogs! The app also requires a lot of battery life and I have had my phone go from 70% life to 0 during a 60 min walk. I’d a walkers phone dies this can create a really bad situation if they are unable to get back into the pets residence. Overall I think Wag is doing great things, but there are kinks that need to be worked out.
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“Bids” and “set your own rates” is a SCAM
“ To best support the Pet Caregivers using Wag!, we’ve created the Dynamic Pricing feature, which allows Pet Caregivers to set their own rates as business owners.”
So you cannot actually set your own rates. The app pretends there is bidding involved by the pet owner but there actually IS NOT. Pet owners are given estimates which they agree to pay BEFORE they select their caregiver. In order to accept a request, caregivers MUST lower their prices about 10$ less than what the app is advertising their service for. A pop up window will come up that says “Uh oh! You’re outside of the Pet Parent request’s pricing for this service” with a SINGLE option to “Adjust bid.” Caregivers must use pre-set rates (or lower). What happens to the extra money and why isn’t this transparent? I downloaded both apps and took screenshots of the price discrepancies. And they have the nerve to call you “BUSINESS OWNERS.”
This is false advertisement.
So you cannot actually set your own rates. The app pretends there is bidding involved by the pet owner but there actually IS NOT. Pet owners are given estimates which they agree to pay BEFORE they select their caregiver. In order to accept a request, caregivers MUST lower their prices about 10$ less than what the app is advertising their service for. A pop up window will come up that says “Uh oh! You’re outside of the Pet Parent request’s pricing for this service” with a SINGLE option to “Adjust bid.” Caregivers must use pre-set rates (or lower). What happens to the extra money and why isn’t this transparent? I downloaded both apps and took screenshots of the price discrepancies. And they have the nerve to call you “BUSINESS OWNERS.”
This is false advertisement.
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Wag the Tail Wag!
The Wag! Is a wonderful platform, which allows the dog owners to get help from trusted dog caring individuals. For me, a dog caregiver, the Wag! provides an incredible opportunity to interact with the best creatures in the world! What could be better than meeting bundles of joy wagging their tails in anticipation of going on a walk? You feel loved and appreciated! You also get a jolt of positive emotions after you accomplished your task! And you also can earn additional money, which is very helpful, especially for me since I has become unemployed for more than 2 months with no help from the government! So, I am wagging my tail (to the right!) in full appreciation of the WAG!
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DO NOT TRUST THIS APP
I have used this app for the past couple of months. At first I thought it was great until I realized they provide NO support and leave you in scary and dangerous situations. The whole point of going through an app service is to provide safety to both parties. It provides absolutely nothing. No previous notes can be read before accepting a service and I have been in awful situations. Customer service can’t answer any questions let alone call you back in a timely manner during an unsafe situation. Very dangerous to be going into strangers homes with no support if needed. I showed up to a drop in visit and the owner was there just to want “socialization” felt very uncomfortable and could have easily turned into a more dangerous situation but if you cancel then YOU are at fault. Terrible app, waste of time, and no help from customer service. Felt very unsafe in many situations. Use rover instead.
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Definitely an app in progress
The app works well and is mostly well organized but there are still some bugs that haven’t been fixed. Sometimes messages sent in the app disappear and don’t get delivered. This is frustrating because Wag doesn’t share phone numbers of pet parents. If messages aren’t going through you just have to keep trying or delete and reinstall the app. This has been going on for at least half a year now. Additionally, Wag doesn’t ask pet parents to provide a secondary contact number. If there was a serious emergency, there’d be no way to talk to the owner. I do think customer support is getting better, however. I also like that the app has surge pricing for the holidays. And I do think Wag handles most other things well such as the calendar and the sitting interface. I wish that I could set my distance willing to travel according to the service. I won’t travel 10 miles for a 20 minute walk, but I would for an overnight sitting.
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Response from developer
Hi, thank you for taking the time to leave your review and your feedback. We are always looking to improve and value your input on how we can do so. We would like to have our tech team look into the issue with your messages, please send us more information at feedback@wagwalking.com!
Being A Wag Walker!!
I absolutely love Wag!!! I have been with Wag for over a year now!! Wag has been so rewarding for me!!! The instant connection with animals and the love and respect we have for each other is absolutely AMAZING!! It truly is awesome to meet a new pet and to become friends and to trust each other!! Being a animal lover it sooooo easy to do Wag!!! I know I am taking care of someone’s pride and Joy ( their precious baby) and to totally respecting their home and privacy!! I have so much FUN AND GET SO MUCH ENJOYMENT OUT OF WAGGING!!! I am so grateful to have Wag in my life!!! I have the opportunity to make a difference in an Pups life and help ease the pet parents mind that they are in great hands!! I am someone who cares loves and respects their needs!! THAT IS EXACTLY WHAT WAG IS ALL ABOUT!! I am so thankful to be a part of SOMETHING SPECIAL!!!!!! I AM PROUD TO BE A PART OF WAG!!!!
Sincerely & Best Wishes
Traci ( SUPER DOG WALKER)
Sincerely & Best Wishes
Traci ( SUPER DOG WALKER)
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