Glitches, Faulty Software Very Frustrating
I have been using this tax receipt software for nearly one year. I have found far too many glitches, along with missing, incomplete, and erroneous data on expenses with linked financial institutions. Hurdlr did send out a notice on one of these being CapitalOne, but I discovered numerous discrepancies with another one of my major financial institutions. As a result, I have to manually enter missing receipts which first required me to cross reference 12 months of bank statements from EACH of the 3 financial companies with the expenses appearing in my Hurdlr account. I have found numerous missing, legitimate expenses. This has taken an inordinate amount of time of which I do not have. It feels like I am constantly in the Chat Room trying to get answers and reporting new glitches all the while I still wait, 2 weeks out and counting, for a response from Tech Support. I would not recommend this program despite a recommendation from NAR.
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AMAZING, well-thought out app that makes small business finances less intimidating!!
I am a massage therapist who is much better with the hands-on piece of a business than the back office! After attempting to navigate Stripe and QuickBooks for accounting with very little confidence, I stumbled upon Hurdlr.
This app has everything that I need for managing a solo practice including integrations for different income streams, estimating tax obligations, and customized reports for a bird’s-eye view of my practice and my financial direction. I am more confident in creating a business and marketing plan to grow my practice while being able to get a real-time look at my finances.
This app is everything I need and the customer support is courteous and hella prompt! So grateful that I found it - will continue to shout praises from the rooftops!!
This app has everything that I need for managing a solo practice including integrations for different income streams, estimating tax obligations, and customized reports for a bird’s-eye view of my practice and my financial direction. I am more confident in creating a business and marketing plan to grow my practice while being able to get a real-time look at my finances.
This app is everything I need and the customer support is courteous and hella prompt! So grateful that I found it - will continue to shout praises from the rooftops!!
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Amazing app!
I evaluated several apps like Hurdlr and found this app to the best for my sub s corporation with one employee. It does a great job of tracking mileage, downloads expenses from my business credit card ( and classifies the expenses) and has a variety of reporting options - the most important report to me is to be able to print expenses by category. Several apps I looked at don’t have that capacity and this will be invaluable at tax time - no more sifting through a years worth of receipts and separating into stacks for car repairs, hotels, meals, etc and then having to add them up with a calculator so my accountant can prepare my tax return - Hurdlr does all the calculations for you. It will also send you monthly reports automatically. I can log into their website on my iMac and look data and print reports, etc. Try it out - doesn’t get any better than this for $60/year.
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Response from developer
Thanks so much for your 5-star review! Best, Ashleigh @ Hurdlr
Exactly What I Need
After trying out different accounting/tracking apps, I found that Hurdlr best suited my needs and ended up buying the premium version after the trial expired. I needed something simple where I could track my mileage, income, and expenses. I also needed something that provides me the necessary calculations and reports for quarterly estimated taxes and for when tax season comes around. As someone who is also paid hourly, it has a hidden time tracker tool.
A customer service chat is built into the app. I had recently requested help and they got back to me within 5 minutes. They were also helpful in solving a specific classification question I had.
With a simple interface, Hurdlr does everything I need it to for a sole proprietorship. I can’t speak for its effectiveness with larger businesses but with the free trial that doesn’t require a credit card to begin, I think its worth a shot.
A customer service chat is built into the app. I had recently requested help and they got back to me within 5 minutes. They were also helpful in solving a specific classification question I had.
With a simple interface, Hurdlr does everything I need it to for a sole proprietorship. I can’t speak for its effectiveness with larger businesses but with the free trial that doesn’t require a credit card to begin, I think its worth a shot.
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Response from developer
Thanks so much for your 5-star review! Best, Ashleigh @ Hurdlr
Never written an app review before, but...
So I downloaded the free version of this app and LOVED the mileage and expense tracker. Everything worked seamlessly and the automatic tracking, especially for mileage, was enormously helpful for tax purposes. I liked it enough that after the free trial ran out, I purchased a monthly subscription for premium.
As soon as I purchased the premium subscription, Hurdlr suddenly was unable to connect with my bank account. In other words, though it had been automatically tracking and logging my expenses, now it won’t connect to my bank account and will not track or log anything.
That alone is aggravating but what’s most frustrating is that I have been trying to resolve this problem for close to two weeks with Hurdlr customer service. No dice. I keep being told that my case is being escalated and they ask me to try to connect my account repeatedly with no difference in outcome.
In other words, I’m paying for a subscription that I can’t use and that customer service can’t help with. It’s inexplicable given that the thing worked flawlessly when I had the free trial.
Classic bait and switch, it seems.
UPDATE: Well after two weeks I finally just updated the app (something customer service never recommended) and voila, it works again. Notwithstanding that my issue was fixed, it’s astounding that customer service was borderline useless even though I’m ostensibly paying for that support.
As soon as I purchased the premium subscription, Hurdlr suddenly was unable to connect with my bank account. In other words, though it had been automatically tracking and logging my expenses, now it won’t connect to my bank account and will not track or log anything.
That alone is aggravating but what’s most frustrating is that I have been trying to resolve this problem for close to two weeks with Hurdlr customer service. No dice. I keep being told that my case is being escalated and they ask me to try to connect my account repeatedly with no difference in outcome.
In other words, I’m paying for a subscription that I can’t use and that customer service can’t help with. It’s inexplicable given that the thing worked flawlessly when I had the free trial.
Classic bait and switch, it seems.
UPDATE: Well after two weeks I finally just updated the app (something customer service never recommended) and voila, it works again. Notwithstanding that my issue was fixed, it’s astounding that customer service was borderline useless even though I’m ostensibly paying for that support.
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Response from developer
I'm sorry you feel that way. Updating the app actually has nothing to do with the solution since the bank links are managed outside of the app so updates to not impact them. It's a coincidence that the bank fixed the issue at the same time as the update. Unfortunatley, some bank issues can take longer than others to resolve. We always do everything on our end to escalate these issues, but some issues are more complicated and take more time to be fully resolved. We pride ourselves on providing top-notch customer service as you can see from our many 5-star reviews. If there is anything else we can help with, please let me know, and I'm happy to help. Best, Ashleigh @ Hurdlr
Pretty good but not enough support
Are used the QuickBooks self-employed app for a year and I liked it but found it to be way overpriced. Hurdlr premium looked like a promising alternative, and it does deliver most of the same features as QuickBooks for a much better price. The customer service reps are extremely nice and respond quickly, but don’t actually have any power to solve problems. I work with several financial institutions and one of them won’t connect with Hurdlr. I have emailed support about this several times and they don’t seem to be that concerned about keeping me as a customer or about solving the problem. It’s a pity because I do like the app, especially the price and how it supports multiple businesses (unlike QB). But how can I use it if it won’t work with one of my institutions? There’s no import or export function, so I would have to enter every transaction manually. I might as well use a spreadsheet for my accounting in that case.
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Don’t rename your businesses....beware.
Awesome, awesome app. But buggy in the sense of renaming your business - it kind of holds on to the old one and associated clients. Even after you delete them as well. Putting in a new business and starting fresh doesn’t work either, because it hangs when you try to change the old business and client to a new one in an associated task such as a mileage trip, etc.
Update: the Hurdlr team has fantastic customer support and is working on this issue via chatting with them inside the app. Updating to 4 stars due to fantastic customer support.
Differences between Hurdlr and Taxbot: Hurdlr had a MUCH nicer interface. Hurdlr estimates quarterly and annual tax payments (Taxbot does not). Taxbot attaches PDFs of captured receipts to reports (Hurdlr provides reports in spreadsheet form, and images of receipts are linked with a web URL). You can upload receipts early (before your bank account shows them) in Taxbot and it will auto match the receipt and transaction. In Hurdlr you’ll need to leave the receipt in your camera roll for a day or two until the transaction shows up. Combined these two would be the perfect app!
Update: the Hurdlr team has fantastic customer support and is working on this issue via chatting with them inside the app. Updating to 4 stars due to fantastic customer support.
Differences between Hurdlr and Taxbot: Hurdlr had a MUCH nicer interface. Hurdlr estimates quarterly and annual tax payments (Taxbot does not). Taxbot attaches PDFs of captured receipts to reports (Hurdlr provides reports in spreadsheet form, and images of receipts are linked with a web URL). You can upload receipts early (before your bank account shows them) in Taxbot and it will auto match the receipt and transaction. In Hurdlr you’ll need to leave the receipt in your camera roll for a day or two until the transaction shows up. Combined these two would be the perfect app!
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Response from developer
Thanks for letting us know about this Bradley. You can certainly change the name of your busienss and the app should not freeze like you're describing, so our team will look into this, so we can resolve this issue for you. We'll keep you posted via in-app chat. Best, Ashleigh @ Hurdlr
Customer service is on point!
I use Square for the transactions that come into my business. I bought this app because it said that it works with Square and I wanted it to be as easy as possible. I was loving the app but I did notice that the square integrations were a little bit off (lower) than what my actual sales were that day. I couldn’t figure out why it was doing that but all they had to do was ask customer service what was going on to see if they could help me. It turns out when you integrate with Square, Hurdlr will only track the card swipes but not the cash transactions. So all I had to do to fix a problem was unlink square and I just use my bank account and any deposit that square sent to my bank account popped up on the app so it works just the same! Ashleigh from Customer Service helped me fix the problem and now this app is perfect for my business! 10/10 would recommend.
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Response from developer
Thanks so much for your 5-star review Hayden. Glad we could help :) Best, Ashleigh @ Hurdlr
Wasted $80. Horrible Support. Screwed
I’ve never written an App Store review before but this experience was so frustrating that here I am! I paid $7.99 for this app monthly for 11 months so that it would track my Uber income, expenses, and mileage in preparation for tax season. When I signed in to categorize my the information I hadn’t gotten to yet, every single thing from 2018 was gone and inaccessible. I contacted support over a week (who I had to message back to back twice because they were not responding to me) just so they could tell me that nothing was tracked (duh, obviously!). When I requested a refund since the app did literally nothing for me, and since I’m pretty lost now that it’s tax time, the support person Ashleigh, who didn’t reply to my refund request for 3 days until I emailed again, referred me to Apple’s refund page. Apple deemed me ineligible for a refund, so now I’ve lost $80 and all the information I was relying on the app to track. Be wary!
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Brought my business clarity and control
Although I’m still using the free first week, I’ll definitely be purchasing the premium year membership. I, painfully, do all of our taxes myself, so this has been a godsend. I love the simplicity of accessibility, swiping right or left for business or personal streamlines the tedious process of going through hundreds or thousands of bank transactions. I enjoy the functionality and minimalism of the app, and the fact that you can request a report and it will be emailed in minutes is great. I had a question for the developers and heard back within 24 hours. Within two days I’ve classified all of our income and expenses and feel more confident than ever approaching tax season. I have a reasonable idea of what we’ll owe this year, which is really invaluable for budgeting. It was either this app or QuickBooks Self Employed, but I will gladly be sticking with Hurdlr.
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Response from developer
Thank you for your positive review! Glad that you're liking Hurdlr so far! :) Best, Ashleigh @ Hurdlr
