Leave a Review VitusVet Pet Medical Records
Finally!
So glad Nationwide finally has an app! They are a great pet insurance but kept getting downrated in reviews for not having an app to submit claims! Submitting them wasn't that bad but it is way easier this way and so you get reimbursed just a bit quicker. And it is really nice having all your vet info on your phone at your fingertips. It was so nice when my dog was sick, threw up all night, I was able to use this app to locate the closest 24 hour vet! That was very comforting. I suggest for one pet households to default the one pet... and a few other minor things but otherwise it's very easy, intuitive, and great! Hope to see Nationwide come up in ratings now! Update after more use: My info didn’t seem to carry across phones (I have two on the same account). I’d also like to get claim status.Show lessKylie55
Developer Response
Hi Kylie55, I wanted to reach out and personally thank you for your honest review. Our team loves hearing how app is making a difference for pets and their owners. I especially wanted to reach out because, as long as it's the same account, your information is accessible seamlessly from one device to the next. If you need assistance or have any questions, please reach out to us at support@vitusvet.com. We'd love to get you to a 5 star level of satisfaction with our app! - JaredGreat
Awesome app for a couple of reasons: 1) I HATED submitting vet claims to VPI/Nationwide before because the process was archaic and it was a pain to find the email address for submitting that way. This is a breeze! 2) Any time I’ve needed vet records such as before boarding or doggy daycare I had to call and have them faxed to me but now I just have them saved in this app! 3) The app will even contact your vet and request they upload the records for you.
The only downside (and not VitusVet’s fault) is that I don’t think a bunch of vets automatically communicate with the app yet to upload records. I go to a very large vet near downtown Charlotte, NC and they haven’t submitted my dogs records or accepted using the app yet as far as I can tell. I assume if this large vet serving a major metro area doesn’t do it then many others likely don’t either.Show lessBrbarlow
Developer Response
Hi there! Thank you so much for the review. If you'd like to email us directly, we'd love to personally reach out on your behalf to get your records and see if your veterinarian would like to work with us to offer digital options. You can email us at support@vitusvet.com. Thank you again for the review and we look forward to hearing from you soon!Life Saver
I downloaded this app because my insurance (Nationwide) teamed up with Vitus Vet. They said it was to allow us to submit claims via the app instead of snail mail. Thank heavens for that! It is so easy. However, the second (and more important) reason I got the app is because our German Shepherd isn't allowed in our current apartment - so while I hold the policy, he actually stays with my immediate family, meaning I'm not always the one who takes him to the vet (he recently started having epileptic seizures). Anyway, this app is a lifesaver in that regard. Everyone who cares for our fur baby has the app, so we can all stay up-to-date on his recent vet visits, diagnoses, medications, etc. Thank you for helping me care for my fur baby from a distance!Show lessCaptain's Keepers
Developer Response
This is WONDERFUL feedback! Thank you so much for letting us know how we can be of help to you and your German Shepherd. Thank you again for the review and sharing your story. -The VitusVet TeamAt long last!!
Had this app for just a few short hours and I love it!! My pet insurance emailed me yesterday to introduce this new app and their relationship. Since I was getting ready to submit a claim anyway I figured what the heck I’d try it out. So much easier!! Literally a few clicks and a picture of my invoice and it’s submitted! Putting in her info was very easy. I have her vet, medical records, chip ID #, insurance info all in one place. I’m anticipating they’ll include local licensing on future updates but not right now. I’m happy I have this!Show lessSmdun123
Such a huge time saver!
Our eight-month old golden retriever has been to the vet nearly every two weeks since he came home to us (at two months old). The process of sending claims into Nationwide (his pet insurance carrier) is less than convenient, requiring a day in the office to scan all of the receipts and forms (when I travel and/or work remote quite often). This app has been amazing to track our pup’s health records and submit claims by taking a quick photo - absolutely amazing! The speediness of submitting the claims has led to faster returns on our claims (and when you have a dog visit the vet as often as ours, this is certainly important)! Thank you so very much!Show lessKImmie Sue 1202
Developer Response
We're so glad to hear we could be of help to you and your golden retriever! Thank you so much for sharing your story and feedback! -The VitusVet TeamCool app
Love having all my pets up to date medical records on my phone, so much easier than keeping up with paper files, and it's comforting to know I have their records with me in event of any after hours ER visits when my regular vet is closed. I work in the vet field and know it's always easier on the doctors treating your pet if they can read its previous medical history, safer for your pet too. Also love that I have my friends and family pets current records, just incase of emergency when I'm pet sitting for them! Thank you for your great service!Show lessKatieken6272
Great app
I was really excited when my vet decided to launch the use of this app. It's a super helpful tool to manage the health records and needs of my pets. Has been a huge time saver keeping track of my multiple pets, since they are all due at different times for different needs. Love the added ability to request appointments, just wish it was synced better to choose actual available days/times so when you're done you know the slot is yours.Show lessNiKuRa33
Nearly perfect for claim submissions, except...
This app makes submitting a Nationwide pet insurance claim a breeze, and is very well designed. 👍🏻 I don't use the other features really so I can't comment on those.
My one concern is that when I submitted my last claim, Nationwide ended up processing it incorrectly because they misread the date of the visit. When I called to fix the issue, they said the 8 looked like a 6 because the whole thing was a little blurry. Since the picture that I uploaded still looks perfectly clear in my phone's photos, I have to think that VitusVet compressed the image to save space.
While I can understand preferring a smaller file size, I recommend either removing that "feature" or toning it down, as this whole thing won't work if the invoice can't be read clearly by Nationwide, and I'll have to go back to scanning printed out claim forms. 😕Show lessTalix79
Developer Response
I wanted to reach out and let you know based off feedback like this, we've increased the size of images uploaded for claim submissions. Thanks for taking time to write a review and provide feedback. We're always listening. - JaredGreat app! Thank you!
I have read a bunch of reviews and I have to agree it's as easy to use as they say. The hardest part was my vet is not on here so I had to type their information into the app. Everything else was just so easy to figure out. I'm always nervous filling out the forms the old way because I'm afraid I will mess something up. With this app I only have to select the pre-populated fields for my dog and the vet, type in the amount, take a picture of the invoice, agree to the terms and submit. I did it while still at the vet before I even got in the car!
Thank you, thank you, thank you!Show lessDFaulk67
Developer Response
You're VERY welcome! We're glad we can be of assistance! Thanks again for the review. -The VitusVet TeamThank God for this, makes life so much easier
I used to dread submitting vet claims for my 9-year-old german shepherd who is at the vet almost monthly for a host of old-man problems. It's the little to-do's in life that can really add-up, and befor this app, when I needed to submit a claim, I would have to print a VPI claim forms, complete it, scan it with the invoice to save as a PDF on my computer, then email the file (always with the policy number in the subject line) to VPI for processing. It became one of those little tasks that I would avoid because of the hassle, and then one vet visit would turn into two... would turn into three... and eventually I had a pile of claims that I had avoided submitting for months.
This app changed all that. I select my vet, select the date of the visit, take a quick pic of the invoice that instantly uploads (it's seamless), enter the amount, and hit submit. It makes it so easy I could cry (with joy.) Anything that frees up my time gets my full support.
I don't think I've ever reviewed an app before, but I just submitted yet another claim with this little baby, and it took me all of 5 seconds. I figured that with the time I just saved I have a few extra minutes to give credit where credit is due!Show lessShanJC123
Developer Response
Hi there! Thank you SO much for the kind review! We love hearing how much our app is saving pet parents time and helping to manage your pet's health! Thank you for being such a great pet parent to your german shepherd and taking him to vet for all of his "old-man" problems. It sounds like he has the wonderful parents who love and care about him. We appreciate all your support and feedback, and strive to continue to help pet parents like yourself through our technology. -The VitusVet Team
