Barely works most of the time
I have lived at my apt for almost 8 months now and the app barely works. Neither do the locks. My fob itself constantly stops working every 6 weeks and the app as well. Open path is what my boyfriend uses at his apartment and it’s way better and is 100% reliable. Salto should consider looking into this technology. As a girl I should not be wondering when my key will work or not work. It’s unsafe, frustrating, and a nuisance!
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Response from developer
Hello. Our sincere apologies for your experience with the JustIN Mobile app. We take every review seriously and strive to be better. We would like the opportunity to investigate this problem better, and would like to ask you to please contact us at https://saltosystems.com/en/contact/. Looking forward to hearing from you!
Widget not functional 17.4.1
Please fix this. Unlocking a door now became a chore.
Widget
The widget doesn’t work with the latest IOS 17.4.1
Finlake
I hate this app! We’ve been to Finlake 3 times and I always struggle with this key - Drives me mad! Never works.
Does not always work
The app doesn’t always work, and seemingly at the worst times possible. Make sure to carry your actual keys as back up
Rubbish
We could get two digital keys but only by registering to one phone. The key info said valid for 7 days, as it should, but then after 2 days both keys expired and said we had to reregister. This meant getting new code sent but we were out separately so it ended up with one person unable to get in. Useless.
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Another time saving system fail
Airbnb slumlords are now using this to keep us controlled
Literally locked out of my apartment because thus app fails constantly
Literally locked out of my apartment because thus app fails constantly
When it works, it’s great
Generally have been happy with the app, however I just ran into a significant issue: my key was set to expire at 11:59pm but it wasn’t letting me into my unit at 11:15pm. Thankfully I was able to get into my building, at least, but I had to hang out in the lobby lounge until 12:00 when the new key downloaded. Wish it had a better sense of what time it was, or a manual “refresh key” button to avoid this situation.
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Works… most of the time
This app works most of the time, however sometimes takes a little while to connect and open the door. Additionally, the lack of widget + lack of action button compatibility are missing features that would be great additions.
Response from developer
Hello! Thank you for your candid review. We’re always looking to enhance our user experience and really appreciate the feedback. In response to your request, we already have a widget available for iOS, you can see how to add it in the following link: https://support.saltosystems.com/space/justin/user-guide/#widget. We hope you have a great day!
Extremely poor technical and design choices
Two stars instead of one because the app technically works to unlock doors.
Utilizing Bluetooth instead of NFC means slower unlocking and is also much less secure.
The app itself does not have a widget that supports iOS 17, and also forcing the user through multiple in-app taps to enable unlocking, including displaying the video each time, is extremely user-hostile.
There are plenty of ways the developer could have made this app more useful and intuitive but chose not to.
Utilizing Bluetooth instead of NFC means slower unlocking and is also much less secure.
The app itself does not have a widget that supports iOS 17, and also forcing the user through multiple in-app taps to enable unlocking, including displaying the video each time, is extremely user-hostile.
There are plenty of ways the developer could have made this app more useful and intuitive but chose not to.
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