JustIN Mobile User Reviews

Salto Systems S.L.

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Fifty-fifty

Got this for a resort stay. Worked about half the time, and “near the lock” isn’t enough; had to hold it flat against the door. And had to watch a dumb video of what to do each time. Maybe there’s a small bit of convenience here, but don’t leave the room without the actual key!

Dabbling photog

a year ago

Response from developer

Hello. Our sincere apologies for your experience with the JustIN Mobile app. We’re always looking to enhance our user experience and really appreciate the feedback. We hope you have a great day!

Locked me out of my own apartment.

Worked this morning, went out for a second in the afternoon, now I am locked out of my own apartment.

There is NO customer support phone number or chat support for this app - if anything glitches you will be on your own.

Sonchristo

a year ago

Trash

App works half the time. The keys sometimes randomly won’t register. There have been 2 times where I have been locked out of my apartment because the app dropped my keys. Overall horrible app. 0/5 stars if I could.

Mackin90

a year ago

Response from developer

Our sincere apologies for your experience with the JustIN Mobile app. We take every review seriously and strive to be better. We would like the opportunity to investigate this problem better, and would like to ask you to please contact us at ts.us@saltosystems.com. Looking forward to hearing from you!

Frequent fails

From wanting to open on the first try to recognizing the elevator to the side door, there are many flaws

JMoneyMuller

a year ago

Response from developer

Thank you for your candid review. We’re always looking to enhance our user experience and really appreciate the feedback. If there’s anything specific we might look into to improve, we kindly ask you to reach out to ts.us@saltosystems.com. We look forward to hearing from you, and we hope you have a great day!

Apple Watch app please

As a paraplegic, it can be very difficult to grab my iPhone while my lap is occupied with groceries or a full garbage bag. It would be so much more convenient to be able to use my watch to open doors. :)

bourne22

a year ago

Response from developer

Hi! Thank you for your feedback. We're happy to inform you that our R&D team is currently working to make this happen. Please bear with us a little while longer. Thanks for your patience and hope you have a great day!

The worst electronic lock I’ve ever used

This thing works maybe 50% of the time I don’t know if it’s the app or the lock itself but they’re both terrible. I get the appeal. You don’t have to change locks, but that also means you have no way into the apartment if the app doesn’t work, which it doesn’t seem to work very often. Me and my roommate and my neighbors. All have constant issues. I’m just now pulling the door completely shot so I can actually be guaranteed to get it. If I could give this the zero stars, I think I would. Anyone considering to put these on your apartment complex don’t, not until they get a whole lot better.

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Jr130678

a year ago

Response from developer

Hello! We appreciate your candid review and are truly sorry to hear about your experience with the JustIN Mobile app. To help us improve, could you please fill out the form on the contact us page with a detailed description of the problem you had? We’d be more than happy to look into this for you. Looking forward to hearing from you soon!

Not to full potential

The application needs an iWatch version! They also need to be able to transfer access for visiting guest, put it on a limited timer to expire guest transfers. Finally, they have 0 technical support, no way to contact the company. Looks like an European group that trying to outsmart the customer who has choices. You get any color as long as it’s black.

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jpsokol61

2 years ago

Response from developer

Hello! So sorry to hear about your experience. It would be great if you could provide us with more detail here so we can help out? Thanks.

Would be awesome if it has an Apple Watch app

It would be awesome if it has an Apple Watch app, like the mobile access app from HID.

qwang53

2 years ago

App integration with Apple Watch

It would be so great if the app was able to be used on Apple Watch too.

kristen81pink

2 years ago

MrsH

Absolutely hopeless

Have attempted to use this 4 times now and never works.
ALWAYS have to go to Reception to get cards before we can get in Lodge. Not good after a long journey on a busy motorway. Bring back Keys PLEASE

Hilsmobil