Leave a Review Trenord
Can’t get any help
I have been having issues with this app, adding tickets and asking for help from the people at the ‘customer service’ don’t even know how to use this thing!Cktk4
Poor App
Absolutely rubbish, impossible to us won’t accept my details because I’m foreign.Ihavenonickname995
App insists you must be Italian if you want to make a complaint
Poor app. I wanted to make a complaint. Filled in my details but the app insists I must have been born in Italy. It will not let me change it.
Poor service in August 2024. A rail replacement bus service is in operation between Ponte San Pietro and Bergamo due to engineering works. Fair enough. What is really poor is NO signposts showing where you take the bus from. So we queued, with about 10 other people at the bus stop that says “Course per Bergamo”. There was a bus there that shot off as we all approached. Turns out that was the drop off area and that bus that shot off was heading to the pick up area to Bergamo, which is on the other side of a small industrial block but out of sight.
So we had to ask the next bus driver who came along 15 minutes later and then we had a 40 minute unnecessary wait, all for the lack of signposts from the station. Very poor Tren Nord.Show lessRailwayman62
Useless
Despite having purchased tickets was unable to get as registration process impossible when not a resident of ItalyAnnadocmartin
Schifoso
Anche inutile.chupacabra_71
Buying tickets with MasterCard raises an error
You have to create an account to buy tickets. After creating an account and trying to buy tickets I got a cryptic error “attention a problem in the payment procedure…” But my other credit card works.caleb.196937194858582
Not useful if you don’t understand Italian
Will not register if you say that you are a British citizen. After you put in your nationality as British, it keeps asking what’s your Italian province of birth before moving on. So stupid.SGonos
Not Useful for Purchased Tickets
Account access provides no access to purchased tickets as a foreigner from America.GMANCEW
Not Useful for Purchased Tickets
Account access provides no access to purchased tickets as a foreigner from America.Pessima app
Lento! Non mi ha convalidato il biglietto sulla macchina in stazione. Una volta arrivata alla metro mi ha ricaricato due volte, nonostante l’avessi già pagatoangelmaltise
