Does not work with international cards
Now you can ONLY use the app . And kiosks don’t release codes . Brilliant idea when non of the international cards are working with your app . Have no trouble paying for anything in london using these 3 banks from USA . Your app would not accept ANY .
Not a happy ride
We downloaded the app and created an account. We tried repeatedly to have a code sent to us so we could rent a bike. After waiting about 30 minutes we called the customer service helpline and they told us that the app does not work to rent bicycles because they’re having problems. She then told us to rent the bike directly from the terminal. I explained the terminal said we could only rent the bike through the app. We then proceeded to the next station and had the same exact problem. I highly recommend using a different company to rent a bike.
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Rejects card but takes payment
After many many attempts to get my Australian Mastercard and Visa accepted, I give up. Still have theee charges pending on my bank account though.
Considering it’s run by a bank, it seems pretty shoddy.
Considering it’s run by a bank, it seems pretty shoddy.
Five stars for the bikes, minus three for the app
The app is way too buggy and slow. What a shame.
Frozen App
Just downloaded this, signed up and started to peruse the map. Opened the menu and nothing happened. It froze, not responding to any interactions. Closed the app and reopened 3 times and same thing. Guess I won’t be using it.
Can’t use American zip code for credit card
The app forces you to use a “look up” button to search for your billing address zip code. The app does not recognize US zip codes.
I don’t really want to change my credit card zip codes to my temporary London address, but that’s the only way to use these bikes.
I don’t really want to change my credit card zip codes to my temporary London address, but that’s the only way to use these bikes.
Wont accept usa address
Enough said. Get nasty sdk error flashing and immediately after some other strange message ab field formats
Between this an RingGo not accepting usa phone number, doesn’t uk want our tourist dollars?
Between this an RingGo not accepting usa phone number, doesn’t uk want our tourist dollars?
Unusable
Going to add my review to the chorus of others saying that this app is now totally broken. It's now impossible to add your card details, and therefore impossible to actually hire a bike with the app.
Looks like whoever did the 3DS update bungled the job, and presumably it was a contractor or something as it appears the app is now abandonware and they're no longer updating it.
Can't they at least open it up to 3rd parties so that we can hire through Citymapper or something like that?
I'll also add that, even before the broken update, the app was generally pretty shoddy with poor usability and plenty of little glitches.
Baffles me that a company as big as Santander can't get it together enough to run a fairly basic app like this one.
Looks like whoever did the 3DS update bungled the job, and presumably it was a contractor or something as it appears the app is now abandonware and they're no longer updating it.
Can't they at least open it up to 3rd parties so that we can hire through Citymapper or something like that?
I'll also add that, even before the broken update, the app was generally pretty shoddy with poor usability and plenty of little glitches.
Baffles me that a company as big as Santander can't get it together enough to run a fairly basic app like this one.
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Great bikes - app won’t accept card details
Just started using the London bikes and really like them. 3 times now I’ve tried to use the app to pay and failed.
It will not accept the card details for my main visa credit card - no error message or feedback, it either does the spinning wheel or returns to the card details input screen.
The third time I successfully entered the card details on the the my account screen for a second credit card that I have. I did this at home the week before, when it came to use it a week later I pressed the hire button and the card details were not there.
This is really poor, the whole point of the app should be to quickly pay for the hire.
Please add Apple Pay
It will not accept the card details for my main visa credit card - no error message or feedback, it either does the spinning wheel or returns to the card details input screen.
The third time I successfully entered the card details on the the my account screen for a second credit card that I have. I did this at home the week before, when it came to use it a week later I pressed the hire button and the card details were not there.
This is really poor, the whole point of the app should be to quickly pay for the hire.
Please add Apple Pay
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Won’t accept payments
Since the app update I can no longer ride. I have been using the App for a few years, with a debit card saved in my account. Now anytime I attempt to ride it asks me for payment details and then throws up an error, “Error accessing your signup information. Please log out and then log in and try again.” This instruction doesn’t work, neither does deleting the app or reinstalling.
May seem harsh for a 1 star review. But, I have been trying for the past 6 months to signup in app for a 1 year subscription… anytime I did it bills me £2 and gives me 24hours.
Come on guys! You shouldn’t get payments wrong. Now forced to use Lime. 🤦🏻♂️ Battery powered bikes, there goes that little bit of extra exercise.
May seem harsh for a 1 star review. But, I have been trying for the past 6 months to signup in app for a 1 year subscription… anytime I did it bills me £2 and gives me 24hours.
Come on guys! You shouldn’t get payments wrong. Now forced to use Lime. 🤦🏻♂️ Battery powered bikes, there goes that little bit of extra exercise.
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