Registration process is too difficult
Several improvements can be made to make the registration smoother.
1. Browser auto-fill
2. Sign up w Apple or Google
3. Reduce information collection such as home address. Is that really necessary?
4. Allow sign up without a UK phone number, that will make it more tourist friendly
Otherwise the bikes are great and price is reasonable. Although all 3 bikes I rode had weak brakes in my experience.
1. Browser auto-fill
2. Sign up w Apple or Google
3. Reduce information collection such as home address. Is that really necessary?
4. Allow sign up without a UK phone number, that will make it more tourist friendly
Otherwise the bikes are great and price is reasonable. Although all 3 bikes I rode had weak brakes in my experience.
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Excellent
My wife and our friends enjoy going to major cities and moving about the city on rentable city bikes. Such a great way to see a city. We have done this in New York, Edinburgh, Chicago, and now, London.
With Santander, we were not sure which pricing plan to choose. The standard 30 minute option for £1.65 was pleasing, however we went with 20 £ option for one month. We were only in the city for three days and we were unsure if we would actually hit the 20 pound value.
After we canceled our subscription upon leaving, we were given a detailed receipt and a refund for £6.30 because we did not hit our 20 pound mark. we all thought this refund was above and beyond.
With Santander, we were not sure which pricing plan to choose. The standard 30 minute option for £1.65 was pleasing, however we went with 20 £ option for one month. We were only in the city for three days and we were unsure if we would actually hit the 20 pound value.
After we canceled our subscription upon leaving, we were given a detailed receipt and a refund for £6.30 because we did not hit our 20 pound mark. we all thought this refund was above and beyond.
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Payments still will not work!
I’ve been using Santander Cycles for years with an annual subscription and every time it comes up for renewal I have a feeling of dread. The payment feature in the app simply does not work 90% of the time meaning you have to try multiple times for it to not crash or decline payment. The app will logout each time you try so you end up wasting so much time it really is an incredibly frustrating experience.
If you do manage to get setup with a subscription, the app does generally work quite well making it a relatively easy process to access their bikes.
Please please please just fix the payment issues which have been a problem for years!
If you do manage to get setup with a subscription, the app does generally work quite well making it a relatively easy process to access their bikes.
Please please please just fix the payment issues which have been a problem for years!
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Works great….if you can manage to login
Used to use this app daily however for the past year I have not been able to use it as I can’t login. I try entering the same login details I use to access my account on the desktop site without issue but just keep getting pop up error message of “sorry but your login in wasn’t successful. Please check your details and try again”. Now use a key but would prefer to be back using this app. Was told by Customer Service team on the phone (when ordering my key) that this was known issue for the developer but following multiple version updates since then I find this issue still persists. Disappointing.
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Worst user interface for a cycle sharing app
WORST USER INTERFACE. Always bugging, never recognizes my subscriptions
Pretty good. updated 25 Oct- useless
Update: for past 10 days since 15 oct it hasn’t worked at all. Keep being told I need to pay when I already have a recently renewed annual subscription. Even if I try to purchase again or just 1 day access the app immediately logs me out after entering payment info which, by the way, takes ages as nothing is ever saved :( it was good, it’s now useless and they owe me the best part of £120 for the year
Previous review:
Mostly works as you want. Is slow to or just doesn’t update location. Doesn’t know if the bikes are out of order so it may say there are 2 or 3 bikes in a dock but they could all be out of order. ‘Achievements’ section doesn’t work at all
Previous review:
Mostly works as you want. Is slow to or just doesn’t update location. Doesn’t know if the bikes are out of order so it may say there are 2 or 3 bikes in a dock but they could all be out of order. ‘Achievements’ section doesn’t work at all
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Response from developer
Hi there Veloisto! Sorry to hear you're encountering this issue. Have you tried to restart the app when this happens? We've had a few customers who have reported this issue but as soon as they restart the app their issue is solved. If this isn't the case please give us a call so we can go through some troubleshooting. Sadia
Horrible app
The app simply does not allow you to use your membership when attempting to rent a bike, even when you’ve already paid for the membership
Disgraceful
This service is STILL run by total idiots. My key stopped working AGAIN because they failed to renew my membership, even though I have been a member for a decade, because my bank changed my debit card. Anyone with an IQ in triple figures would employ direct debit and / or Apple Pay to avoid this problem, but these halfwits insist on debit cards. Moreover, the bloody app does not inform you of the problem, you only find out when you try to hire a bike. And then the service fails to authorise a replacement card Previously, my key stopped working was apparently because the price changed. My electricity price changes monthly but they don’t cut me off. I did not receive an email to warn me - nor did the app, which I am logged into, inform me of any change. Then the website turned down three attempts to pay by credit card and it does not offer an Apple Pay option.
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Frustrating for US visitors
Wasted 20 minutes trying to get this set up only to find after calling support the app won’t text us based numbers to verify your account - very very lame
Not for Canadians
Doesn’t accept Canadian postal codes for the credit card registration.
