Leave a Review Microsoft Lens
Good, but not smooth or seamless
I use this app everyday as a student to convert physical documents into PDFs for electronic note taking. For the most part it does this job well, and it’s integration with MS Word/OneNote etc is quite useful.
However, there are some features that are lacking which of the developers are able to address would raise my rating up to 4-5 stars.
Firstly, there is currently no batch processing for filters. Each page scanned needs the filter manually added to it, individually. I feel that if you are adding a filter to a scanned page, you will most likely be doing so to all pages you scan for that document, to not being able to apply to all pages at once is a big frustration.
Secondly, Office Lens seems to struggle with recognising the orientation of my phone when scanning documents. This means that 30-40% of my scans are automatically orientated the wrong way when I scan, and either requires me to rescan or manually rotate it. Not a problem for one or two pages, but when I’m scanning a 30 page document and have to reorientate 12 pages, in addition to applying individual filters, it begins to take a lot of time.
To the developers, thanks for your work. It’s a wonderful piece of kit that I’m thankful to have. If you are able to address the issues I’ve raised it would greatly improve the functionality and user experience.Show lessVaquyahn
Developer Response
Thank you for your kind words and feedback. We've made a series of improvements in the app since you've posted this review, including the application of a filter to all the pages. Please let us know if there's anything else that you would like to see in the app by dropping a note to olenssup@microsoft.comNew border boxes are drunk
Seems they wanted the borders to capture an image to move more dynamically, its garbage.. they used to move more suddenly to edges, and could better see the edges. Now it’s TERRIBLE.DizzyNinja
So close to be ideal
I love the app on the whole. It does great with documents and it’s edge detection and document filter are great for making it look nice and not scanned. However, I have two annoyances with the app which usually happen with handwritten notes. 1) the app automatically tries to rotate the paper so the first line is flat. This can make handwritten documents look bad because then whole paper is rotated at a weird angle and makes the left margin at an angle. 2) even in document mode where it makes the paper pure white, if the size isn’t a perfect rectangle it will extrapolate the missing parts in an ugly black and white stripped pattern which looks bad and makes no sense. This problem is further exacerbated by issue one because the extra rotation means there is lots of missing parts in the corners and it looks super bad.
Update: I tried to email the address you replied with but it says it only accepts mail from inside your organization. Is there an email address I can actually use??? Thanks!Show lesshotshot365
Developer Response
Thank you for the feedback. We would love to improve and it would be helpful if you may email your concern to olenssup@microsoft.comdon’t fail me now
Honestly, over all I really like the application and how it provides the ability to transfer pictures into a pdf format.(which has really helped with school on teams) Recently when saving an image as a pdf and transferring it to OneDrive has not worked. Each time I try it sends me to login to my office350 account and after I login it automatically sends me back. I am not sure if this happens to other people,but I already updated the app and everything so I’m not sure what to do. Please respond to my concerns, due to the fact that I use this for school and it has been the best so far don’t fail me now!😅Show lessLovedunicorn
So very flawed with MFA accounts
I really wanted to like this. We’ve invested heavily into the 365 ecosystem yet this app has one major flaw. If you have MFA enabled and use the Authenticator app you end up in a loop unable to log into your account. So frustrating!!
I’ve emailed the developer as requested taking my time to provide screenshots and steps taken and the email address given bounces back 🙁Show lessJay from UK
Developer Response
We've fixed this issue in the latest update of the app (version 2.44.14). Please drop us a note at olenssup@microsoft.com if you're still facing this issue after the update.Not a good app for students
I rarely write review, how ever after using this app for an entire qtr I and totally frustrated and will look for something else. I am required to scan my math home work and submit on line. My math home work regularly goes over 20 hand written pages. I do my my home work in a spiral bound notebook. Every time I try to capture an image the selection box finds the page correctly, and frames the page in portrait as expected, when tap the capture button the image is rotated into landscape. It is very tedious to have to tap several times to get into edit mode so that I can rotate the image back into portrait before capturing the next page
I am required to use pdf, I save to my phone how ever once I export it I can not seem to edit it any more on my phone
If I wait a couple of days and start the app to capture my next assignment for unknow reason the pages wind up on the old document. I waste a lot of time deleting the old home work pages
I expect a lot better from a major office productive app company like micro soft
I have take to just using the iPhone camera and use preview on my Mac to edit and conver to pdfShow lessMojo Workin
Exporting/Saving is a mess
It used to be so easy to use this app, the interaction between this app and OneDrive and Outlook is broken, keeps asking to re-authenticate. Might as well use OneDrive instead.FruFruFru20
Developer Response
This is not the experience that we expect our users to have. Kindly drop a note detailing the issue to olenssup@microsoft.com and we shall get back to you.Used to be better
I use this on an iphone. On the plus side, it finds corners of documents well and can remove the background easily. However, it is really buggy. It freezes after sending image by email. Worse, you can’t upload to OneDrive, seemingly because my authenticator app is also on my phone. Have been trying for last 3 months to link to OneDrive unsuccessfully. I find it really frustrating and I teach computing so am hardly a newbie. Adobe Scan is good as an alternative.Show lessDave_S_UK
Developer Response
This is not the experience that we expect our users to have. Kindly drop a note detailing the issue to olenssup@microsoft.com and we shall get back to you.Not connecting to office365
I sign in, but it never actually connects to my account. Very annoying.Eureka-sevenman
Developer Response
This is not the experience that we expect our users to have. Kindly drop a note detailing the issue to olenssup@microsoft.com and we shall get back to you.Too Difficult to Save Docs
This app is good, but I have no idea where my files go when I save them to my phone. It’s way too confusing trying to save stuff from here and it’s not worth the headache.Purplenorth
